Mouse and keyboard not working only not with the ERD in Windows 7 and Windows 7 install disc

I have a Dell XPS 8700.  I just did an upgrade to an SSD.  The DSS started once with no problems, then it wouldn't start.  I get an error message 1 MBR.

If I do a F12, I am able to boot from the SSD drive and everything works fine, but if any process requires a reboot it will not work.  IE, windows update that requires a restart does not update because it cannot restart.

To fix the MBR, use either the repair or install disk to get to the command line.  I have two drives and when I boot with them I get the initial screen of language/keyboard and mouse and keyboard do not work.  I have the keyboard and mouse installed in USB 2.0 ports, their was also in 3.0 ports with the same results.  They work fine until the disc over to install the files, and then they die.  I tried 2 different sets of keyboards and mice with the same results.

I also tried to use the Dell recovery disk and it did find and supposed to solve a problem when I ran in the beginning.  But I still get the MBR error.  The disc is represented and it did not find any problems and I wanted to reinstall windows back to the factory.

Suggestions as to how to get my mouse and keyboard work again with the repair and install discs would be greatly appreciated.

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Hi Navneet,

Thank you for responding.

Did you change the computer other than the upgrade to an SSD?

Yes, I have, but that was before the SSD.  I upgraded the video card and added a 1 TB of HARD drive data.

What is the complete error message you get on the MBR?

The message reads as follows;

"MBR 1 error.  Press any key to boot from floppy. »

There is no floppy drive installed and I even tried to start with only the connected SSD.

Are you an error code?

No error code.

As for changing the BIOS, I am not satisfied with messing with the BIOS, if this isn't an option.

After thinking about this problem, I think that Dell has disabled somehow able to use disc repair/install "Windows".  I say this because they have disabled the ability to create a disk to repair Windows out of the Dell system and cannot create a Dell recovery disk.  Also because Dell has changed the MBR it wouldn't do any good to reset the MBR to the default value of Windows and the Dell recovery disk does not give you the ability to recover the MBR manually only.

I decided that the best option was to do a clean reinstall of the OS, and that's what I did.  Everything works great for now.   It is a PITA, but nothing that I have not done before.

Thanks again for your help...

Mahalo,

DEX...

Tags: Windows

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