Mouseless in New York... Microsoft Wireless Mobile mouse 3500 has stopped working on the Surface RT

This mouse was working well, but no more. The error indicates the device is 'unknown '. Tried to download the driver, but would not be executed (called store but nothing relevant). We have a couple of these mice, all had worked and now... nada. I wonder if the change occurred after the installation of an update of the RT software? Thank you.

Turns Microsoft store looked my device and found that the usb port was not. They replaced my RT surface

Tags: Windows

Similar Questions

  • Microsoft Wireless Mobile Mouse 3500 has stopped working

    My wireless mouse has stopped working. The green light at the top is, but the blue light down below will not be displayed. I can push buttons and he will answer, but when I try to move my cursor I get nothing.

    Hello

    I tried new batteries?

    Looks like the mouse has problems.

    Wireless Mobile Mouse 3500 - has a 3 year warranty.
    http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirements

    Microsoft Hardware warranties
    http://www.Microsoft.com/hardware/warranties.mspx

    These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
    contact Microsoft at the number below.

    Hardware support of MS and warranty claims
    Tech Support 1-800-936-5700 for MS Hardware.

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • My Microsoft Wireless Mobile Mouse 4000 has stopped working!

    My Microsoft Wireless Mobile Mouse 4000 was working the other day and now won't work.  I tried batteries, turning power on and off, press and hold the bottom of the mouse USB and taking even the USB key.  I have a Windows 7 computer, I don't know how relevant this is, but I thought I should put it here anyway.  ANYONE HELP!

    I had the same problem and this is what worked for me:

    remove the USB transceiver

    Open the DEVICE MANAGER

    Right click on the MOUSE AND OTHER DEVICES of SCORE and choose SCAN for HARDWARE CHANGES

    Click with the right button on USB BUS CONTROLLERS, and then select SCAN for HARDWARE CHANGES

    Insert the USB transceiver

    Your computer should detect the mouse and function properly

    I have to repeat this process pretty much whenever I start my laptop, but it is only a few steps and not really a huge nusiance.

    Good luck.

  • Wireless Mobile Mouse 3500 has stopped working

    My 3500 mobile wireless mouse has stopped working. Someday, that my mouse does not work all of a sudden. The led on the mouse is on, and the mouse has a new battery. I tried to plug the receiver most in each usb port and on another computer and still nothing.

    You did all the good troubleshooting and my conclusion is that you have a dead mouse, it happens, if it is still under warranty it resume.

  • Microsoft Wireless Mobile Mouse 3500 scroll wheel problem

    I have a Microsoft Wireless Mobile Mouse 3500 and am used to clicking the scroll wheel to open a new browser window.  This does not work with this mouse.  Is this a problem or is at - there an update I can find which will allow this work?

    Hello

    Contact the Microsoft Hardware support for assistance.

    http://www.Microsoft.com/hardware/en-us/support

    Hope this information helps.

  • Microsoft Wireless Mobile Mouse 3500 problems.

    I'm using Windows vista 32-bit on a Dell Studio 15 laptop.  I have a Microsoft Wireless Mobile Mouse 3500.  I plugged the nano-receiver into my USB port and installed the driver but the mouse does not work.  It does not work if I move my mouse or click on the buttons.  I have bluetooth activated on my laptop but there is no button on the mouse or nano receiver to synchronize with the laptop.  I searched and searched the Internet to try to find an answer, but I don't see anything.  Can anyone help please?

    A couple of things you can look at at\try:

    1. Since beginning--> search box type mouse, when the application Microsoft Mouse appears select.
    2. Select the Dell Touchpad tab, then click on the picture to open the properties of the Touchpad.
    3. In the properties of the Touchpad, choose Device Select.
    4. Check the box that says "Disable touchpad/ponting stick when external USB mouse is present".
    5. Press OK.

    From my experience with Dell laptops, I have also found that sometimes an external USB mouse fails to be recognized because of some quirks with power and USB. Let the wired mouse, then turn off the laptop and unplug the battery for about two minutes. Turn on the machine again and see if the 'magical' mouse appears.

  • Microsoft Wireless Mobile Mouse 3500 works do not at all

    The company that I work for bought a bunch of Microsoft Wireless Mobile Mouse 3500 as a gift for our customers. We had the pad mouse printed with our website and company logo. Now that we test the mouse, we see that they work not (3 of 3 so far). The computer can find the mouse and says it's working properly, but we do not have the mouse to answer or do anything.

    Hello

    Latest drivers available here: (these can help if you are not already using them)

    Latest drivers from this date are Intellipoint 8.x
    http://www.Microsoft.com/hardware/download/download.aspx?category=MK

    =================================================

    Looks like the mouse has problems.

    Wireless Mobile Mouse 3500 - has a 3 year warranty.
    http://www.Microsoft.com/hardware/mouseandkeyboard/ProductDetails.aspx?pid=019&active_tab=systemRequirements

    Microsoft Hardware warranties
    http://www.Microsoft.com/hardware/warranties.mspx

    These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
    contact Microsoft at the number below.

    Hardware support of MS and warranty claims
    Tech Support 1-800-936-5700 for MS Hardware.

    I hope this helps and happy holidays!

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • Microsoft Wireless Mobile Mouse 3500 - scroll wheel

    I have a Microsoft Wireless Mobile Mouse 3500 and my jump pages scroll button when scrolling through documents, sheets of calculation and when I use it to zoom it zooms in way too close or too far away. Anyway to set the power of 'scroll '?

    If you have IntelliPoint installed, go to control panel > mouse, and then click the tab scrolling. If you have enabled accelerated scrolling (second box down), then click on the Advanced button and adjust the speed it to Slow. The necessary adjustment after trying it.

    SC Tom

  • Wireless Mobile Mouse 3500 scrolling click works not

    Hello

    I bought a Wireless Mobile Mouse 3500 a couple of months.

    I installed it on my laptop according to the manual 'start here '.

    The mouse worked fairly well, and then I tried on some games. But the middle (under the scroll wheel) button did not work.

    I tried to check for a new driver, but without success. I also tried to find an option in the mouse configuration windows, but there is not.

    I would like to know if there is any real function by clicking in the scroll, such as ordinary mouse wheel, or my product have a problem manufacturing and in need of repair or substituition.

    I use Windows 7 Professional 64-bit and Windows Update is set to automatically search for updates.

    Thank you

    Hello

    Latest drivers available here. They have features that you use do not have.

    Latest drivers from this date are Intellipoint 8.x
    http://www.Microsoft.com/hardware/download/download.aspx?category=MK

    =================================================

    I do not think that the 3500 has a programmable wheel but I could be wrong.

    Wireless Mobile Mouse 3500 - has a 3 year warranty.
    http://www.Microsoft.com/Canada/hardware/mouseandkeyboard/ProductDetails.aspx?pid=126&active_tab=systemRequirements

    Microsoft Hardware warranties
    http://www.Microsoft.com/hardware/warranties.mspx

    These mice are delivered with 90 tech support of day of the 1st incident that was about to begin when
    contact Microsoft at the number below. If the mouse is defective, they would replace
    it.

    Rather than using my warranty I would check at OfficeDepot or other vendors who have
    view models to see if the feature you are concerned about is in fact included in
    the mouse.

    Visit the Microsoft Solution Center and antivirus security for resources and tools to keep your PC safe and healthy. If you have problems with the installation of the update itself, visit the Microsoft Update Support for resources and tools to keep your PC updated with the latest updates.

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Microsoft wireless mobile mouse 3500 drivers installation fails in windows 7

    I bought a mouse wireless 3500 from ebay. the package so that the web of microsoft, said this mouse is compatible with windows 7. Unfortunately does not not for me. whenever I connect the nano transceiver, installing device drivers window appears but ends with drivers not installed successfully. Windows Update is an important update to update the driver by Microsoft for MS driver peripheral detection material but end installation with the error code 80070103.

    Please guide me...

    Hello

    You have installed the software from the CD that came with the mouse?

    Windows Update 80070103 error code indicates that you might be trying to install a driver is already installed on your computer.

    See this link:
    http://Windows.Microsoft.com/en-us/Windows7/Windows-Update-error-80070103

    Follow these steps:

    Step 1: Try to install the drivers in the State of clean boot and check if it helps.

    Refer to this article for help:

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
     http://support.Microsoft.com/kb/929135

    Steps to perform a clean boot:
    a. click the ORB start on your desktop
    b. type msconfig in the search box and press ENTER.
    If you are prompted for an administrator password or a confirmation, type the password, or click on continue.
    c. in the general tab, click Selective startup.
    d. under Selective startup, clear the check box load startup items.
    e. click on the Services tab, select the hide all Microsoft Services check box and then click Disable all.
    f. click OK.
    g. When prompted, click on restart.

    NOTE: Please check that you start the computer in normal mode after a repair. Follow step 7 article.

    Step 2: Uninstall the software that came with the mouse and reinstall.

    Download the software for your mouse wireless from the link below:
    http://www.Microsoft.com/hardware/download/DownloadResult.aspx?category=MK&type=mouse&name=GMF-00010&OS=Win7_32&lang=en

    If nothing is done, then get in touch with the hardware Microsoft support for assistance.
    http://support.Microsoft.com/common/international.aspx?RDPATH=DM;en-us; Select & Target = assistance & C1 = 502

    Kind regards
    Afzal Taher-Microsoft Support.
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Microsoft Wireless Mobile Mouse 3500 will not connect

    I use a(see title) and it refuses to connect. I've had this mouse for about a year now, and it worked perfectly. There is no cause to this problem that I see. The mouse is on and the blue light is showing small light under the Green Watch scroll wheel. The only problem is that the usb connector is extremely hot, but I think it's normal. Please help, I don't want to spend money on a new mouse when it looks very good!

    Hello

    1. what operating system do you use?

    2 are you able to use USB devices?

    3. have you tried to connect to other USB port?

    4. What is the State of the mouse in Device Manager?

    Step 1: Run the fix it tool in the following article and check.

    Hardware devices do not work or are not detected in Windows
    http://support.Microsoft.com/mats/hardware_device_problems/

    Step 2: Update the driversfor the mouse.

    http://www.Microsoft.com/hardware/en-us/downloads

  • Microsoft Wireless Mobile Mouse 3000 pointer doesn't move.

    My wireless mouse pointer won't move when I move the mouse. Clicking on will work to place the cursor/pointer is but the pointer does not move. Green light on the mouse turns off shortly after start. The battery is new. It happened when I unploug the mouse to move the laptopcomputer and in general he reajusts himself, but no more.

    Hello

    Thanks for posting your query in the Microsoft Community Forums.

    I understand from the description of the problem, that you have problems with Microsoft Wireless Mobile Mouse 3000.

    Help me with little information.

    -What version of windows you are using on the computer?

    I suggest you to consult the help articles and check if it helps.

    Troubleshoot a wireless mouse that does not correctly

    http://support.Microsoft.com/kb/321122

    Troubleshoot the incidents of the response to the mouse or wireless keyboard

    http://support.Microsoft.com/kb/838398

    It will be useful.

    Let us know if you encounter problems under windows in the future. We will be happy to help you.

  • How can I replace my Microsoft Wireless Mobile Mouse USB receiver.

    How can I replace my USB receiver. I just lost and I only want to buy a newer version for distributor of mouse Microsoft Wireless mobile mouse 4000.

    Hello

    Check with your local retailers and Microsoft Hardware Support.

    Microsoft Hardware support
    http://www.Microsoft.com/hardware/en-us/support

    Microsoft Hardware - contact us
    http://www.Microsoft.com/hardware/en-us/support/contact-us

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • Dysfunctions of the Microsoft Wireless Mobile Mouse 4000 Nano transceiver

    Microsoft Wireless Mobile Mouse 4000 Nano transceiver malfunction, overheated and burned my hand, how to contact Microsoft and get a new mouse?

    I bought it on a year ago, worked well until the transceiver overheated and did not get recognized more by any pc.

    Hello

    The reasons of the overheating of the transceiver are not known, because it was not isolated incident, please go to the link provided below for more information on how to replace Microsoft software or hardware, order service packs and replace product manuals.

    How to replace Microsoft software or hardware, order service packs and replace product manuals

    http://support.Microsoft.com/kb/326246

    You can also get in touch with Microsoft hardware support for assistance.

    Contact us

    http://www.Microsoft.com/hardware/en-us/support/contact-us

     

  • Error message: this operation requires an interactive window station while trying to install drivers for Microsoft Life Chat LX-3000 and Microsoft Wireless Mobile Mouse 6000

    Okay, so I bought recently when a helmet (Microsoft LifeChat LX-3000) and a mouse (Microsoft Wireless Mobile Mouse 6000) wireless, but my laptop Windows Vista Home Premium is having problems with the installation and execution of the drivers for these two devices.

    Original title: driver for headset and a wireless mouse will not install correctly

    I already had the Wireless Mobile Mouse 3000 and had no problems whatsoever doing this job, but I got it for at least a year I guess. I also installed the software that came with the CD (called Microsoft Mouse, even though it says on the CD Intellipoint 7.1) for the mouse and driver online for headphones (called helmet Microsoft) have also downloaded. However, when I plug in the devices, he's trying to find the drivers. Initially, it comes up with a window saying "New hardware found" and has the ability to "locate and install driver software", despite the fact that I already supposed to be installed the drivers through download programs or to use the CD.

    In any case, I select the "locate and install driver software" and it says "search Windows Update... «for 30 seconds or so, then said «Installing the driver software...» ».

    I then get a message saying "Windows has encountered a problem... etc... This operation requires an interactive window station. If you know the manufacturer of your device, you can visit their website and check the support section for driver software. »

    If I disconnect and reconnect the device, I get the same situation with "new hardware found" and the options for search again...

    I tried both devices on another computer (Windows XP) and they manage to set up automatically even without the software provided on the CD or on the website and work perfectly well, however I need them working on my laptop ;)

    So I guess the main problem is that I get this message "interactive window station" preventing the drivers to install correctly. I have no idea what this means and have spent a lot of time trying to find them online.

    Well, I've resorted to re - install Windows Vista and installed very well both automatically when it is plugged.

    Now to reinstall all my programs... fun fun fun...

    Thanks for your help anyway!

Maybe you are looking for

  • Adjustment of separation between the notes

    How to adjust the spacing between Notes Pages 5.6? P.S. This question seems to be recurring much in this forum. In the past, it was thanks to a non-intuitive location of the setting in the settings of 'Document '. Recently, it's because he disappeare

  • Why is my file so BIG?

    Hello Recently, I made my first iMovie. It is about 13 minutes long, an art tutorial for youtube (do not know why this is important but...). When I finished the project and click on 'share on youtube' for a reason, that it says the file is a whole gi

  • Update of the SSD in Macbook Pro mid 2014?

    I would like to upgrade my SSD (currently 512GB) something big in my Macbook Pro retina mid-2014. I did some research and got a little confused. Of after iFixit, it should be possible. But I am at a loss exactly what type and brand of SSD, I need to

  • Research Spotlight shows no results

    on the iPhone 6 more, after I upgraded to iOS9, projector comes in white, whereas previously it worked perfectly. I tried tried various solutions such as hide/show contacts, turn off all spotlight results, hard reset, but in vain. Apple, difficulty o

  • Security Center does not recognize the Windows Security Essentials

    Windows Security Essentials does not seem to register with Security Center.  Security Center reports that no Virus protection is enabled. 1. I installed Windows XP 32 - bit WGA, activated the product and updated to SP3. 2 security Center starts givin