MRA Expressway - C routed false Media

Hi all

I have install an Expressway (X8.2.2) deployment for Mobile and remote access. Both servers are well experienced, and it is possible to connect with a remote Jabber Client through the Express-E track. The chat works correctly and that telephone Services are configured correctly, too.

Question: When you try to establish a telephone call between a Jabber Client internally and a remote Jabber Client, signaling works, but there is no stream multimedia creation. Highway-E shows under status to call a Session connected with call routed and routed media set to True, but Expressway-C is routed with fake media.

Highway-E Session looks good, showing the way through the TraversalZone and having call connected state and media and routed real appeal.

For the signalig itself, there is a problem, too. When calling internal remotely, it is possible to end the phone call from the internal client, but it times out trying to put an end to the external client. (The call is still open from the Point of view of the internal Client then).

Issues related to the:

one)

What is the reason, I can't end calls from the client to the outside, but only from inside one and only if customer inside called the remote client?

(b)

What is the reason for not being able to establish the media stream? I guess it's related to channel Express-C or the firewall between C and E, but am not sure.

Configuration:

My setup is a highway-C in the same domain as the CUCM and Server instant messaging & presence, with two settings properly and a TraversalZone work internally with the Expressway-E Interface through a firewall.

Highway-E: two Interfaces in different subnets (static routes are configured for internal traffic from the front) with static NAT is configured on the interface external face to handle the payload. Be connected to the Internet via a FW with static NAT from internal to external IP address.

Kind regards

Christoph

Hi Christoph,

It's normal, you won't see the three components of the call on the highway-E. Regarding UDP packets, are you sure the routes/IP settings are correct on the highway-E? Can you do a ping/traceroute of the highway-E to an IP address on the internet and to ensure that the work and you can see ICMP traffic, leaving the external interface. Test similar to the IP address of the Exp - C and if ensure that traffic leaves inside interface.

-

Jason

Tags: Cisco Support

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    Important preferences locked

    Places database

    JavaScript

    Incremental GC: true

    Accessibility

    Enabled: false prevent accessibility: 0

    Versions of the library

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    Minimum version should NSS: 3.26.2 Version used: 3.26.2

    Minimum expected version of NSSSMIME: 3.26.2 Version used: 3.26.2

    Minimum expected version of NSSSSL: 3.26.2 Version used: 3.26.2

    Minimum expected version of NSSUTIL: 3.26.2 Version used: 3.26.2

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    I note repeated mention of mobile in your chart. However, I don't see the changes to preferences that may be involved in this. I use Ubuntu 16.04, but very probably part of this problem is hardware related.

    Is the site

    I guess it is worth trying once signed on the modification of the URL in the bar to remove the /online/digital/mobile-banking.html or else address Firefox. (I don't know what the actual URL is that you will see)

    A most obvious potential solution is to clear the cache and Cookies for the site.

    TAKE CARE alone do this whist you are trying to view information only not allowing transactions. Clear cookies sign almost certainly will sign if you are connected. So try initially while not connected, but you need to be connected to clear all cookies. Only all trying a day when you need to do something important, because you might temporarily lose access to the Bank's website and for example need your password reset.

    Have you tried another browser like chrome? If it works ok it proves that it is a matter of Firefox.

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