Ms. Comfort Mouse 6000 presents itself as Comfort Mouse 4500, so the scroll wheel does not work right.

Hello, I would like to explain the whole situation.

I tried already to Microsoft support and they did not / were not able to help.

I have three mice:

(1) comfort Mouse 6000 for business, white

(2) comfort Mouse 3000 for businesses, white

(3) comfort Mouse 3000 (commercial version), black.

The 1 and 2 appear in Intellipoint and Windows 7 64 - bit (Devices section and printers) as Comfort Mouse 4500. 3 however presents itself as the correct model (3000). 3. scroll wheel perfectly works (it's instant and smooth). 1 and 2 scroll wheels don't move unless I really push on this issue, and even then it only moves a little at a time.

I uninstalled however Intellipoint at some point and 1 (tried 2) will work as it should (instant scrolling and smooth), however I can not change the side buttons.

Any help? Thank you!

Given that the same problem occurs in different computer, the problem here lies in the mouse. I suggest you to contact the Broken/defective product group for further assistance.
Broken or defective products

For the quick replacement of the broken or defective product, call warranty directly: for warranty in the United States support, call the 800-360-7561. For Canadian assistance under warranty, call the 800-933-4750. Or see this article for more information:

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