MS Office 2010 Pro and my printer does not work,
I just installed MS Office 2010 Pro and my printer does not work, I tried to print a test page for the printer, but that prints either, ask if I want to troubleshoot the printer and when I click on Yes, I get a message that there is a problem of ActiveX. The printer will not print not any application, but it worked before installing office.
All the apps work except in order to print it.
I am running WinXPPro w/sp3.
Jim K.
Hello
1. What is the exact error message?
2. don't you make changes on the computer before the show?
3. What is the brand and model of the printer?
4. this problem occurs with all files that contain the Active X objects or specific file?
Method 1:
Run the fix it and check.
http://support.Microsoft.com/mats/printing_problems/en-us
Method 2:
Try the steps in the link and check.
Printer in Windows problems
http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows
Method 3:
This problem occurs if the security settings for the Local computer zone are configured to prevent the ActiveX content to run.
Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: http://windows.microsoft.com/en-US/windows-vista/Back-up-the-registry : how to back up and restore the registry in Windows
a. Click Start and run, type regedit.exe, and then click OK.
b. expand the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0
(c) in the right pane, right-click 1200 and then click on edit.
d. in the value data box, type 0. Then, click OK.
e. close the registry editor.
Tags: Windows
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