MSN password that created by former colleague, how can I re - set a new password

We asked one of our colleague to create a MSN for office used. Recently, she left the company and before she left she was removed all the sign - in password for the MSN account. We wish to re - set the password, but we found that if we wanted to re - set the password, we need answer to the security question that defined by your and we are unfortunately not able to understand the answer she gave. Therefore, we hope that you can help us on this issue, it is very urgent and important for us.

Thanks & Regds
Giamso towers

Hi ShirleyLooi,

I recommend you to contact MSN support for assistance.

How to contact MSN customer service


Note:
refer to this article which describes the missing Microsoft strategy, lost, forgotten, or incorrect passwords.

Microsoft's strategy concerning lost or forgotten passwords

Hope the helps of information.
Please post back and we do know.

Tags: Windows

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