Multiprocessor_configuration_not_supported Precision T5400 in 64-bit Vista / Windows 7

Similar Questions

• How can I fix windows update agent 32-bit vista Windows Update agent 7.6.7600.256 keep for lack of 8007041D error code

  How can I fix windows update agent 32-bit vista Windows Update agent 7.6.7600.256 keep for lack of 8007041D error code

  Clean boot tried tried reboot fix he said componet needs to be repaired

  Please answer each of the following [admittedly tedious] diagnostic questions in a numbered list type in your very next answer (no need to quote this post):

  1. when (date about) don't you buy the computer?

  2. What is the full name of your application or the installed antivirus security suite and when (date about) is your subscription current expires?  What (other than Defender) anti-spyware applications are installed?  What third-party firewall (if applicable)?

  3 a Norton or McAfee application ALREADY installed on the computer?

  4. do you have a free trial Norton, or a test of free McAfee [a] come preinstalled on the computer when you bought it? (No matter if you have never used or activated).

  5 are ALL the following updates listed in installed updates (not update history)? [1]

  (a) KB2705219, KB2712808, KB2744842 [KB2722913 or KB2719177 or KB2699988], KB2731847 [or KB2718523] and maybe KB2736233;

  (b) KB2698365, KB2691442, KB2655992 & KB2719985 [or maybe KB2721691];

  (c) KB2685939 and possibly KB2686833.

  (d) KB2658846, KB2659,262, KB2660649,562, KB2688338 & KB2690533 KB2676;

  (e) KB2393802 KB2644615, KB2633171, and especially KB971029.

  6. If Windows Vista Service Pack 2 is listed in the installed updates, when (the exact date) he was installed according to the history of the update (this time)? [2]

  7A. is the 7 Version of Java Update 7 (or higher) installed? TEST HERE in USING INTERNET EXPLORER (ONLY!)-online http://java.com/en/download/installed.jsp

  7 b. v11.4.402.278 is Adobe Flash Player (or higher) installed? TEST HERE in USING INTERNET EXPLORER (ONLY!)-online http://www.adobe.com/software/flash/about/7. Is Firefox, Chrome or any other alternative browser installed?

  8 is Firefox or another alternative browser installed in addition to Chrome?

  9 have you ever had the opportunity to do a repair installation or a clean installation of Windows?

  10. are you familiar with "Registry cleaners" (e.g., Registry Mechanic;) System Mechanic; RegCure; RegClean Pro. Advanced SystemCare. Registry Booster; McAfee QuickClean. AVG PC TuneUp. Norton Registry Cleaner; PCTools optimizer; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner. Advanced System Optimizer. CCleaner Registry Cleaner)?

  ==================================================
  [1] start | Control Panel | Programs and features. See installed updates (in the left menu)

  [2] start | Control Panel | Windows Update | View the update history (in the left menu)

• Deskjet 710/720/810/820/1000 Series printers - Patch for 64 bit Vista and Windows 7

  There is a problem with the 64-bit, Vista, Windows 7 and Windows 8 or 8.1 drivers which causes the spooler crash with the following HP Deskjet printers:

  DeskJet 710

  DeskJet 712

  DeskJet 720

  DeskJet 722

  DeskJet 810

  DeskJet 812

  Deskjet 820

  DeskJet 822

  DeskJet 1000

  The attachment contains a fix for this problem for Vista and Windows 7.

  [The patch does not work for Windows 8, 8.1, or 10 x 64 systems.  There are efforts to this address, if a solution is developed it will be shown here.  [{Edit - I did not progress by getting the patch to run in Windows 8 x 64.}]

  First of all make sure that the driver for the installed printer.  If the driver has not been installed go to start devices and printers, add printer, the local printer, choose the appropriate port (for the converters, USB-parallel, the port likely USB001: or maybe USB002 :), then click Windows Update then choose HP for the manufacturer and select the appropriate printer.)

  Apply the patch as follows: log in to the computer with an administrator account.  Download the patch by clicking on this link or on the trombone at the end of this post.  Save the hotfix on your computer, then unzip it.  Then, copy the three DLL files in the following directory: %windir%\system32\spool\drivers\x64\3

  Note that %windir%\System32 is a system variable that points to the location of the Windows directory. For most systems it will be C:\Windows.  You can click Start, computer, and type %windir%\system32\spool\drivers\x64\3 in the address bar and it is in the right place.

  This can be done from a DOS command prompt if BACK is opened with the "run as Administrator" command or to explore with a copy and paste.  Depending on your UAC settings, you may need to provide confirmation.  Also allow existing files to be replaced if you are prompted.

  This patch is not necessary and should not be applied to a 32-bit version of Vista or Windows 7.

  Thanks to extraordinary Microsoft engineer Alan Morris forguidelines for patch.

  Update - here is that of the more detailed installation instructions:

  Download the patch on the DJ_Patch.zip at the bottom of the page and save it on your computer.  Now click on the file and open it, and then extract the fix in a directory that is easy to find. (I use c:\temp. If this directory does not exist you can create it as follows: open the administrative BACK prompts by clicking Start, all programs, accessories, and then right-click on CMD. EXE and select run as administrator. Click in the DOS window, and then type the following command:

  MD c:\temp

  CD \temp

  Now extract the patch files in the c:\temp directory (all, extract c:\temp chose as a destination).

  [Update - Windows security settings can prevent these files from being used, please open computer, type c:\temp in the address bar and then right click on each of the dll files and select Properties.]  If there is a message indicating the properties file has been downloaded from the internet and can be blocked and then unlock the file before continuing.]

  Then, click back to the administrative DOS prompt and type the following: (the green stuff are comments, do not type them...)

  *. DLL DIR (just to check that the files are there, it should list hpvdb720.dll, hpvdb820.dll and hpwm5db1.dll and perhaps others).

  Net stop spooler (ensures that the files are not in use.)

  Copy hpvdb720.dll C:\windows\system32\spool\drivers\x64\3 (this is for the Deskjet 710/712/720/722)

  Copy hpvdb820.dll c:\windows\system32\spool\drivers\x64\3 (this covers the Deskjet 820 and 822)

  Hpwm5db1.dll c:\windows\system32\spool\drivers\x64\3(this covers the Deskjet 1000 copy)

  NET Start Spooler

  Output

  [Edit - note that these DLL files will already be in the directory.  You will get a warning asking if it's OK to replace the files, say "Yes".]

  At this point, the patch is installed and ready to print.

  Note that here printers do not support USB connections, they have only the parallel ports. [Edit - if your printer has a parallel port to use, it will be probably much less problematic than the use of a converter USB / parallel].   If you use a make you converter USB / parallel it is supported in your operating system.  The following messages are reported by cables USB-parallel that are supposed to work in Windows 7.   A driver is required for the converter USB / parallel besides the driver of the printer.  For converters supported, it is usually provided automatically in Windows 7.  Note: the appropriate to select for USB-parallel converter port is often USB001:.  I've heard of cases where the port was USB002: or LPT3: as well.  If the port you are using is unable (after applying the fix) try to change the port by going to start, devices and printers, right-click on your printer and select printer properties, then click the Ports tab.

  Mick4 wrote: the problem is that I only could unzip the 3 dll files but don't know how to replace the bad dll files. Mick 4

  If you use Windows 7 do the following: log in as a user with the administrater properties.  [The following assumes that you are using IE as your browser] Click on the here link and select "Save".   Once the download is complete, select "Open folder", then right-click on the DJ_patch.zip file and select extract all.   If extract all is not an option, then click on "Open with" and select Windows Explorer.

  

  Leave the default directory and check the box "Show extracted files when you are finished", excerpt.   Click Start, computer, and type % windir%\system32\spool\drivers\x64\3.  Arrange the windows so that you can access the two parts of the window.  Go in the first pane and select the three files dll, hpvdb720.dll, hpvdb820.dll and hpwm5db1.dll.  Now drag and drop them to the % windir%\system32\spool\drivers\x64\3 window, select copy and answer to 'replace' in the dialog box.

  Note: %windir%\System32 is a system variable that points to the Windows directory.  For most systems it will be C:\Windows, but it can vary depending on the configuration of NDO of hardware configuration of the computer.  If you type %windir%\SysWoW64\cmd.exe in the address bar in Explorer or in start, search programs and files, it will find the right directory.

• Error installing Windows 7 on Precision T5400 with Configuration RAID 1

  Hello I need yout help to understand why I'm not able to install Windows 7 on my Precision t5400 workstation. I get this error at the end of installation "installation of windows could not configure windows to run on a hardware on this computer."

  I had set up a RAID 1 array on this workstation and I think that the problem is due to that but I'm not sure. Can someone help how to solve this problem?

  GIovanni of tanks

  The issue is Basic but depends on whether it is the

  Optional PERC 6 / i material integrated PCI - e SATA/SAS RAID or card INTEL RST driver AHCI.

  Advanced Format drives NEED F6 drivers.

  Also the Raid container must be configured CTRL m and initialized before installing the operating system.

  Windows 7 requires INTEL RST 9.6

  Intel RST replaces Intel Matrix Storage Manager.  HOWEVER you cannot update to your hearts content of 7-8-9-10 11-12 or 13 etc.  As newer chipsets and drivers get the older ICH5 6 7 8 9 etc. are removed from support.

  Downloadcenter.Intel.com/.../15251
  Version 9.6.0.1014 maybe the max for your motherboard

  PCI\VEN_8086 & DEV_2682 & CC_0104 = "Intel(r) ESB2 SATA RAID"
  PCI\VEN_8086 & DEV_27C3 & CC_0104 = "Intel ICH7R/DH SATA RAID.
  PCI\VEN_8086 & DEV_27C6 & CC_0104 = 'Intel(r) ICH7MDH SATA RAID Controller'
  PCI\VEN_8086 & DEV_2822 & CC_0104 = "Intel(r) ICH8R/ICH9R/ICH10R / / 5/3400 SATA RAID.
  PCI\VEN_8086 & DEV_282A & CC_0104 = "Intel(r) ICH8M-E/ICH9M-E/5 Series SATA RAID.

  NEWER versions (not necessarily supported on OLD chipsets)

  • 10.1.0.1008
  • 10.6.0.1022
  • 11.0.0.1032

  * Microsoft .NET Framework 3.0 or newer is required to be installed on the system so that the Intel® Rapid Storage Technology User Interface install.  Note that not all Microsoft * operating
  Systems have .NET 3.0 or later version installed by default

  The error means windows can't SEE not all hard disks.

  

  Installation of Windows Vista/7/8/10 and Windows Server 2008 for a new RAID controller

  Follow these steps to configure the driver when you add the RAID controller to a system that already has Windows Server 2008 or Windows Vista installed.

  1. Insert the Windows DVD and reboot the system.
  2. Select location information, such as your country and language.
  3. Enter the Windows key.
  4. Select the drive you want to install Windows on highlighting your choice.
  5. If necessary, select load the driver .

  NOTE: You don't need this for PERC or SAS installation because the driver is native on Windows Vista/7/8/10

  The driver can be provided by CD, floppy disk, DVD, or USB flash driver.

  1. Navigate to the appropriate location, and then select the driver.
  2. Select Next if selected unallocated space corresponds to the target location.
  3. Select forward to create a partition for the operating system.

  For more information on the minimum partition size, see the documentation for the operating system.

  1. Select Next.

  Installation of the operating system starts on the highlighted choice (partition or unallocated volume) and the system will reboot several times.

  Is not Press the to boot from the CD/DVD.

  1. Enter the user information and password.
  2. Enter the name of the computer.
  3. Select the level of automatic protection Windows.
  4. Set the time, date and time zone.
  5. Click Start.

  Windows checks your system and prompts you to enter the password for the connection after a few minutes.

  .

• Re: Satellite X 200 - 22F - is - can I use BIOS of Vista 64 bit for Windows 7?

  Hello!

  Can I use Vista 64 - bit - 2.50 for my X 200 - 22 Satellite BIOS update? I just installed Windows 7 HOME PREMIUM 64 bit and it works fine.
  Before that, I had XP-32 bit running.

  Thank you in advance!

  Tom

  Hi tn411,

  I guess that the BIOS of 64 bit Vista would be the best choice for Windows 7 64 bit. The other version of BIOS on the Toshiba site seems to be for 32 bit OS, so you can choose the 64-bit version of Vista.

  If you have any other questions, please let us know! :)

• Re: Upgrade Vista 32 bit to Windows 7

  Dear Sirs
  I need your support that how I'll upgrade 32-bit to Windows 7 from Vista.

  Kind regards.

  You can buy a Win7 upgrade disc in a PC shop and install under Vista. Do a clean, if possible install (backup of your important data first).
  I don't know which laptop model you have, but check the site of Toshiba for Win7 drivers.

• How can I get access to shared Windows Mail on a comp comp XP 32 bit Vista?

  I want to use the email client [Windows Mail] on my computer my computer XP 32 bit Vista. Both are on my home network.

  If you mean run it via a network, WinMail is not designed for this.  You'd have to (remote desktop) to access the XP computer Vista computer remotely.  See here for information on remote desktop: http://windows.microsoft.com/en-US/windows-vista/Remote-Desktop-Connection-frequently-asked-questions

  Steve

• (64-bit capable) 32 bit Vista Home Premium... I can do a clean install of Windows 7 64-bit professional?

  (64-bit capable) 32 bit Vista Home Premium... I can do a clean install of Windows 7 64-bit professional?... from a flash drive?... to change the boot order?... or at all?

  Hello

  That's right; with Vista Home Premiun upgrade paths are for Windows 7 Home Premium or Ultimate.

  It is one of the reasons why you should do a clean install.

  The other reason is that you can NOT put 32-bit to 64-bit.

  You need a clean install to do.

  Follow these steps before you install or buy Windows 7:

  Go to your computer / computer laptop manufacturer Web site and see if Windows 7 drivers are available for your make and model computer / laptop.

  If this is not available, Windows 7 will not properly work for you.

  Run the "Windows 7 Upgrade Advisor.

  http://www.Microsoft.com/en-US/Download/details.aspx?ID=20

  Check if your specifications are compatible for Windows 7:

  "Windows 7 system requirements"

  http://Windows.Microsoft.com/en-us/Windows7/products/system-requirements

  "Windows 7 Compatibility Center" for software and hardware:

  http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx

  Windows 7 upgrade paths:

  http://TechNet.Microsoft.com/en-us/library/dd772579 (v = ws.10) .aspx

  «Installation and reinstallation of Windows 7»

  http://Windows.Microsoft.com/en-us/Windows7/installing-and-reinstalling-Windows-7

  _________________________________________

  And it's a way to do the clean install of Windows 7 DVD forn and Flash Player

  http://www.SevenForums.com/tutorials/1649-clean-install-Windows-7-a.html

  Using the USB method:

  http://www.SevenForums.com/tutorials/2432-USB-Windows-7-installation-key-drive-create.html

  See you soon

• Vista 64-bit for Windows 7 32 bit. What will happen to my laptop?

  I have VISTA 64 bit OS and I want to reformat my laptop to Windows 7 but I have Windows 7 32 bit. What will happen to my laptop if I install Windows 7 32 bit? I'm afraid that my laptop will be slow or something because I install 32 bit. Please help me...

  Hello

  There is no way to upgrade from Vista 64 bit to Windows 7 32 bit.

  It must be done with a clean install. as you say.

  It should work fine.

  http://Windows.Microsoft.com/en-us/Windows-Vista/32-bit-and-64-bit-Windows-frequently-asked-questions

  Have you checked if your computer is Compatible Windows 7?

  Go to your computer / computer laptop manufacturer Web site and see if Windows 7 drivers are available for your make and model computer / laptop.

  If this is not available, Windows 7 will not properly work for you.

  Run the "Windows 7 Upgrade Advisor.

  http://www.Microsoft.com/en-US/Download/details.aspx?ID=20

  Check if your specifications are compatible for Windows 7:

  "Windows 7 system requirements"

  http://Windows.Microsoft.com/en-us/Windows7/products/system-requirements

  "Windows 7 Compatibility Center" for software and hardware:

  http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx

  Windows 7 upgrade paths:

  http://TechNet.Microsoft.com/en-us/library/dd772579 (v = ws.10) .aspx

  «Installation and reinstallation of Windows 7»

  http://Windows.Microsoft.com/en-us/Windows7/installing-and-reinstalling-Windows-7

  See you soon.

• Edition 64 bit vista Ultimate windows updates not available for Canon Laser Shot LBP-1120 printer driver

  I use the 64 bit vista ultimate windows edition and am not able to use my canon laser shot LBP-1120 printer because canon just provides a update driver software that supports only 32-bit version of vista. Please can someone help!

  Hello

  I'm sorry, but Canon are those who write and provision of the drivers for your printer.

  It may be time to upgrade your printer.

  See you soon.

• Can I upgrade Windows Vista 32-bit to Windows Vista 64 - Bit and preserve everything?

  I have a computer with Windows Vista 32 - Bit OS.  I have also 4 GB of RAM, but as the OS is 32-bit, he acknowledges that 3 out of 4 GB.  So, my question is, can I upgrade to a version 64 bit Vista and preserve files and programs, or what I have to buy a copy of Windows Vista 64-bit?

  Thank you

  Hello.

  No.; You cannot switch from 32-bit to 64-bit.

  It must be done with a new installation of the 64-bit operating system.

  There has never been a way to upgrade.

  You should backup your data, copy it into the 64 bit OS and reinstall all your programs

  Microsoft sells more than Vista.

  And before you buy Windows 7:

  Go to your computer / computer laptop manufacturer Web site and see if Windows 7 drivers are available for your make and model computer / laptop.

  If this is not available, Windows 7 will not properly work for you.

  Run the "Windows 7 Upgrade Advisor.

  http://www.Microsoft.com/en-US/Download/details.aspx?ID=20

  Check if your specifications are compatible for Windows 7:

  "Windows 7 system requirements"

  http://Windows.Microsoft.com/en-us/Windows7/products/system-requirements

  "Windows 7 Compatibility Center" for software and hardware:

  http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx

  And the Microsoft Store where you can get an idea of the price of Windows 7:

  http://www.microsoftstore.com/store/msstore/en_US/list/CategoryID.50726100

  See you soon.

• What is the correct procedure to upgrade Windows Vista 32 BIT to Windows 7 home one '?

  I'm running Windows Vista Home premium 32-BIT.

  I bought the upgrade disc to install Windows 7 Edition home premium.

  Where can I find a procedure step by step to install the upgrade?

  Hello

  This is a very good guide for what you want to do:

  Make sure you go from Vista 32 bit to Windows 7 32 bit to be able to do an upgrade.

  «How To Upgrade from Vista to Windows 7 Edition Home Premium»

  http://www.howtogeek.com/HOWTO/6892/how-to-perform-an-upgrade-from-Vista-to-Windows-7/

  Make sure that you first run the Windows 7 Upgrade Advisor:

  Run the "Windows 7 Upgrade Advisor.

  http://www.Microsoft.com/en-US/Download/details.aspx?ID=20

  Check if your specifications are compatible for Windows 7:

  "Windows 7 system requirements"

  http://Windows.Microsoft.com/en-us/Windows7/products/system-requirements

  "Windows 7 Compatibility Center" for software and hardware:

  http://www.Microsoft.com/Windows/compatibility/Windows-7/en-us/default.aspx

  See you soon.

  Edit:

  Go to your computer / computer laptop manufacturer Web site and see if Windows 7 drivers are available for your make and model computer / laptop.

  If this is not available, Windows 7 will not properly work for you.

• Printer HP Officejet 4622 on 32-bit of Windows Vista computer

  I need to understand how to change my settings to Windows Vista 64-bit for Windows Vista 32 bit. I accidentally entered my computer as a 64-bit when it is actually 32-bit. If someone could help, I would really appreciate it.

  Hello Kia214

  Unfortunately the Officejet 4622 is not a printer. What explains your problems. Some eprint printer - none can still be printed to locally if you are installing the HP Home & Biz application on your mobile device such as a tablet or cell phone. You can refer to this thread HERE for a complete list of printers that support eprint as well as to the other features they support.

  Here's a FAQ on the HP Home & Biz app.

  Home HP & Biz

• Hello, I have a 32-bit of Windows Vista Home Premium...

  Hello, I have a computer of Windows Vista Edition 32-bit Home Premium. I have constantlly error:

  {Code to update Windows 641}

  1.) Microsoft .NET Framework 3.5 Service Pack 1 and the .NET Framework 3.5 Family Update (KB951847) x 86

  Download size: 9.3 MB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  The Microsoft .NET Framework 3.5 Service Pack 1 is a full cumulative update that contains many new features gradually based on .NET Framework 2.0, 3.0, 3.5 and includes the cumulative upkeep updates for .NET Framework 2.0 and .NET Framework 3.0 subcomponents. The .NET Framework 3.5 Family Update provides important application compatibility updates. This update is provided to you and under Windows Vista and Windows Server 2008 license terms.

  More information:
  http://go.Microsoft.com/fwlink/?LinkId=133335

  Help and Support:
  http://support.Microsoft.com

  (2.) a security update for Microsoft XML Core Services 4.0 Service Pack 2 (KB954430)

  Download size: 5.4 MB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  A security issue has been identified in Microsoft XML Core Services (MSXML) that could allow a malicious user to compromise your Windows system and take control. You can protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be deleted.

  More information:
  http://go.Microsoft.com/fwlink/?LinkId=128803

  Help and Support:
  http://support.Microsoft.com

  3.) update for Microsoft XML Core Services 4.0 Service Pack 2 (KB973688)

  Download size: 5.4 MB

  You may have to restart your computer for this update is taken into account.

  Update type: Important

  Install this update to prevent applications from sending too many requests HTTP, while a well-known Document Type Definition (DTD) is included. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be deleted.

  More information:
  http://support.Microsoft.com/kb/973688

  Help and Support:
  http://support.Microsoft.com

  &

  Windows install:

  [Windows Installer service could not be accessed. This can happen if the Instaler Windows is not installed correctly. Contact support for assistance personnel.]

  ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

  I followed several steps on this site and others; cleaning of the registry, using fixit, trying to download Window install 4.5, using system and turn off my antivirus to download new updates. Nothing works now. I even did a system recovery. I can not download FixIt entirely or any other program for help with this error nor can I fix manually without hitting a wall. Windows Installer is not in the registry or anywhere else.

  Thank you for your time!

  Sincerely,

  Taiyou Okami

  Hello

  1 is specific to installing windows update or install other programs as well the question?

  2. check if the installation of windows services is present in the services.

  To check if the Windows Installer Service is present in the Services, please follow the steps mentioned below.
  
  a. click Start, type services.msc in the search box and press Enter to open Services.
  b. find the Windows Installer service in the service list.

  I suggest you try the steps mentioned below and check if it helps.

  Method 1: You can try to reregister the windows service install.

  To do the same, please follow the steps.

  a. click Start, type cmd in the search box, then right-click on command prompt.
  b. at the command prompt, type of the following command, and then press ENTER after each line.

  MSIExec /Unregister
  MSIExec/regserver

  c. Exit at the command prompt and see if you can download and install windows updates.

  Method 2: If the problem persists I suggest you try the procedure described in the below mentioned link and check if it helps.

  Cannot install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2:
  http://support.Microsoft.com/kb/2509997

  Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base.

  How to back up and restore the registry in Windows:
  http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-the-registry

  Warning: We recommend not to interrupt the CHKDSK process. Microsoft does not guarantee the integrity of the disk if the CHKDSK program is interrupted. For security, you can back up your data before using check disk drive.

  Hope this information is useful.

   

• the upgrade to vista 64-bit for windows 7 64 bit.

  I recently bought a pack of conversion from microsoft for windows 7 64 bit.

  It downloaded as files from the BOX and im extremely frustrated, I can't do anything with these files. I assumed it would be a simple download and upgrade to vista 64-bit for windows 7 64 bit and have tried everything available to me.

  Please help someone

  You can download the .iso file correct 64-bit instead:

  http://en.community.Dell.com/support-forums/software-OS/w/microsoft_os/Microsoft-Windows-and-Microsoft-Office-downloads.aspx
  The format of the box is the old version.