MX492 keeps going offline and will not be airprint

I bought a new Pixma MX492 and a new imac with ver El Capitan 10.11.4. I installed the wireless printer and was able to print from imac and also airprint from ipad.  But continues to go to the printer offline, on the imac and ipad (don't get the message "no printer found airprint") and after I have turn the printer off and on again it will print but then will be distributed offline. Help!

Hi Bobt53,

Disabling the IPv6 setting on the printer may resolve connectivity encountered problems.  To do this, please follow these steps:

  1. Press the Setup button on the printer.
  2. Press on the button until the device settings appears.  Press OK.
  3. Press on the button until that network settings appears.  Press OK.
  4. Press on the button until other settings is displayed.  Press OK.
  5. Press on the button until TCP/IP settings is displayed.  Press OK.
  6. Press on the button to select IPv6.  Press OK.
  7. A message scrolls on the screen.  Press OK.
  8. Press OK to enable/disable IPv6.
  9. Press on the button to select inactive.  Press OK.

If you continue to have problems after disabling the IPv6 setting, we ask that you call please 1-866-261-9362, Monday - Friday 10:00-10: 00 ET (excluding holidays).  A Canon technical support representative will be happy to help you.  There is no charge for this call.

Tags: Canon Printer

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