My account on creative cloud says it's expired, but I paid it.

Similar Questions

• Update creative cloud says I am not connected to the internet it is rubbish

  Update creative cloud says it has updated, but when I try to update it says that I am not connected to the internet - it's rubbish. I'll try Photoshop CC for a year, but these error messages seem to point to a year of problems, so I'm not sure about the way ahead

  Hi ga16belvedere,

  Welcome to the community!

  You may need to check the firewall settings, if you are in a corporate environment, consult with the INFORMATICS team.

  Also, please follow the steps mentioned in http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html and see if that solves the problem.

  Thank you!

  Ankit

• Creative cloud say my account is active

  I'm unable to open photoshop or other adobe products, also. It is said to renew my subscription. I take a look and Creative Cloud says that my account is active.

  You will have to wait until 20:00 (PST - PDT,-8) before you can download. If you purchased right.

  I have CC, but it comes with CS6.

• A subscription to Illustrator today and have been charged. And yet my creative cloud says that I don't have a license for it?

  A subscription to Illustrator today and have been charged. And yet my creative cloud says that I don't have a license for it. When I go to manage my account online, under plans and products it tells me I have no product. Under the order history, I have no history of orders.

  That I am I doing wrong and how we install illustrator of the creative cloud?

  Joseph,

  You will have to ask Adobe, via a cat (simply click the still need help button immediately).

  Creative cloud support (all creative cloud customer service problems, chat open from 05:00 to 19: 00 PST on business days)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

  or through Adobe phone Support (only CC2014/CC/CC 2015, see different working hours according to the country).

  http://helpx.Adobe.com/Adobe-Connect/Adobe-Connect-phone-numbers.html

• I had the creative cloud now for 4 months, but it says I don't have a subscription when you try to use PS, but I connect to Adobe and I do?

  I had the creative cloud now for 4 months, but it says I don't have a subscription when you try to use PS, but I connect to Adobe and I do?

  I have download it again and he takes me to a page where it wants a serial number, I'm something wrong or missing something?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I currently own photoshop cc 2014 but creative cloud says it's only the free trial version and I still have to buy the full version

  I currently own photoshop cc 2014 but creative cloud says it's only the free trial version and I still have to buy the full version

  Check that your current account (and only the adobe, used in the next step id is good) by logging in here and check the status of your subscription, https://www.adobe.com/account.html

  then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

• I would like to remove the account from creative cloud, but I can't. How can I do?

  I would like to remove the account from creative cloud, but I can't. How can I do?

  Hi Cecilias82225568,

  Please help us to better understand.

  You want to remove the creative cloud of your machine?

  https://helpx.Adobe.com/creative-cloud/KB/CC-cleaner-tool-installation-problems.html

  You want to delete your Adobe ID?

  Get in touch with adobe support:

  Pricing plans and creative Cloud membership | Adobe Creative Cloud

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• I bought after effects cc a few hours ago, but now creative cloud say to me that I have to pay again

  Hi, I bought after effects cc a few hours ago, but now creative cloud say to me that I have to pay again. My question is how long it takes to download? Or what can I do now?

  Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors

  Mylenium

• How can I renew my account Adobe Creative Cloud Lightroom and Photoshop? When I did my first signature information, it's that the renewal will be automatic.

  How can I renew my account Adobe Creative Cloud Lightroom and Photoshop? When I did my first signature information, it's that the renewal will be automatic.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Bug? Why creative cloud says I can upgrade to Acrobat DC, but not really?

  Creative cloud says I can upgrade to Acrobat DC.

  

  When I select update, I saw the following message:

  

  So, I select update again and receive the following:

  

  I followed the instructions and uninstalled my desktop version of Acrobat Pro XI.

  After uninstalling and rebooting, creative cloud no longer displays DC Acrobat as an update.

  He says that I can 'Try' Acrobat DC, then pay for it to keep. Seriously?

  It seems that Adobe attracted me with Acrobat DC for forcing me to uninstall the current version of office for a free trial of Acrobat DC. Please tell me it is a bug or I missed something here.

  I reinstalled Acrobat Pro XI and now Creative Cloud says I can upgrade to Acrobat DC even once.

  Can anyone tell me and others on the forum if this is a bug?

  you have a subscription that includes acrobat?

  If this isn't the case, you will need to reinstall your acrobat xi.

  Available downloadable Setup files:

  • Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
  • Acrobat: DC | XI, X | Suite X | 9,8 | 9 standard
  • Premiere Elements: 14, 13, 12, 11, 10: 9, 8, 7
  • Photoshop Elements: 10, 12, 14, 11, 13. 9,8,7
  • Lightroom: 6| 5.7.1| 5 | 4 | 3 | 2.7 (win),2.7 (mac)
  • Captivate: 8 | 7 | 6 | 5
  • Contribute: CS5 | CS4, CS3

  Download and installation help links Adobe

  Help download and installation to Prodesigntools links can be found on the most linked pages.  They are essential; especially steps 1, 2 and 3.  If you click on a link that does not have these listed steps, open a second window by using the link to Lightroom 3 to see these "important Instructions".

  window using the Lightroom 3 link to see these "important Instructions".

• cancellation of account free creative cloud

  Hi, I have an account free creative cloud and I want to remove it. The site sends me in circles and I get nowhere! How can I do this?

  How to cancel a subscription cloud creative

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• I have two accounts of creative cloud I want to consolidate

  I found that I have 2 accounts of creative cloud that I need to consolidate.  I would like to cancel the redundant account and any duplicate paid apps.  How can I do this?

  If you have purchased several perpetual licenses under different email ID then:

  (A) if they are produced at retail (products are approved in adobe.com).

  It can be done by a transfer of license.

  (B) if they are volume license (the products are stored in licensing.adobe.com)

  It can be done in 1. transfer of license, ID 2.Merge (if they are under the same name org., physical region, etc.).

  If you have subscriptions can:

  Subscriptions based on Email ID, they cannot be merged.

  You can contact Adobe via http://helpx.adobe.com/contact.html?

  Please provide details of your purchases to the contact Adobe to get answers personalized queries.

  You Inbox of your private purchase details, I will let you know the options available.

  Kind regards

  Baudier

• Creative cloud says that he's broken and says that I have to download and (re) install to fix it. I'm doing this, and he said that must be creative to be downloaded cloud and (re) installed. I do it it says the same thing. On and on. What's wrong?

  Creative cloud says that he's broken and says that I have to download and (re) install to fix it. I'm doing this, and he said that must be creative to be downloaded cloud and (re) installed. I do it it says the same thing. On and on. What's wrong? Any difficulty?

  See the link below:

  https://forums.Adobe.com/thread/1858669

• How can I migrate my account Adobe Creative Cloud (I'm on a monthly subscription of $19.99) to another computer?

  How can I migrate my account Adobe Creative Cloud (I'm on a monthly subscription of $19.99) to another computer?

  All you need to do is install Adobe Creative Cloud application using which you can download the CC apps.

  https://creative.Adobe.com/products/creative-cloud

  Reference:

  https://helpx.Adobe.com/creative-cloud/help/install-apps.html

• Fusion of multiple accounts of creative cloud

  If I buy multiple accounts of creative cloud using multiple IDS, I'll be able to merge or transfer them to a team account or volume license?

  Really excited CS6, do not want to wait until the fall...

  The current policy of Adobe ID is

  I want to merge/delete my account

  You can not merge or delete an account, including an account Adobe Volume Licensing (AVL), on your own. Contact us to submit your application. Be prepared with your Adobe ID or ID if you have multiple accounts.

  I don't know if that changes for this version. I'm guessing not.