My Acer Aspire 571 e5 allows me to connect, but then I get a black screen and I see my cursor

Hello

So my Acer Aspire 571 e5 which ive been using for about 3 days just had a windows update. Now, it starts well but I get a black screen when I connect. However, some programs are always able to see and popup randomly. I also tried to go into my bIOS, but it asks for a password that I don't know.

If you press CTRL + ALT + DELETE you are able to open the Task Manager?

or try this:

(1) once you are on the screen of login password, press on and hold down the SHIFT key and click on the power icon (lower right corner of the screen) and restart your computer... (Remember do not type a password)
(2) you will get advance options. Click on troubleshoot---> advanced---> start---> restart settings---> and select SAFE MODE WITH NETWORKING

(3) once in office in safe mode, open Device Manager, click on the video card, right-click on it and choose unisntall

(4) restart and check if it works

Tags: Acer Laptops

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