My Acrobat Pro 11 appears msg 16 "Please uninstall and reinstall" what I've done 4 times already, so I run it and get the same msg

My Acrobat Pro 11 appears msg 16 "Please uninstall and reinstall" what I've done 4 times already, so I run it and get the same msg.  I spent 4 hours chatting with Adobe engineers who have not helped.

Hello

Sorry for the delay in reply!

Please run as administrator (right click on the Acrobat icon & then run as administrator).

You can check error: 16

Error 16 on Creative Suite 6

Acrobat X Pro: Configuration error when viewing PDF files

The first step should help resolve the issue.

Let us know if this helps!

Tags: Acrobat

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