My Adobe account stopped working. He told me that I need to re-enroll and I already have! Help?

I have the one year subscription which has stopped working and asks me to pay AGAIN. It was part of the conversation over a week ago and I'm still waiting! I can't find the CAT to see Hat happened! Help!

"Charlotte: I increase the case to our competent team to provide the new code redemption, so that you can reactivate the subscription."
Charlotte: the team concerned will contact you within 2-3 days by email about the isssue.
Maureen LloydJames: Oh no! I'll have to be patient so
Charlotte: I apologize for the inconvenience, that's happened to you, I assure you that your problem will be solved and supported by our competent team. »

I checked your account details.

I don't see any order placed in 2015.

Would like to know once you have subscribed to Plan creative cloud in 2014 on the renewal in 2015. You have contacted for cancellation of the plan.

Do you have again after that?

You will appreciate if you can share the order number in 'Private Message'.

Concerning

Megha Rawat

Tags: Adobe

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