My Adobe Acrobat Reader App is not closed and keeps my computer of closing

I downloaded Adobe on my Mac with OS X a few weeks ago, everything was fine and I was able to use it until I opened it last night to view a document and it froze just for no apparent reason. I have tried EVERYTHING to close the application or even uninstall it but nothing will work. I tried the command-Q, I tried to shut down my computer or restart it, but every time I try it says Adobe prevents my computer from closing. I also can't open the files on Adobe Reader, because it tells me that it is already open, and I have to close it first to use it. Even when I try to uninstall in my Finder Applications it will not work.
What should I do?

Thank you

Hi vickym20978875,

Could you please let us know if Adobe Reader freezes when you open a specific pdf file or with all the pdf files?

Try the steps mentioned below:

1. disable protected mode, launch Reader > click on the Edit menu, and then click (protection) > click on protected mode > and then click on turn off > OK.

2 - if that isn't working, perform the steps here: How to reset preference settings in Acrobat format.

Let us know if the above given not worked.

Thank you

Shivam

Tags: Acrobat

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