My Apple TV becomes black when you try to play content on NetFlix

Hi guys,.

So we have just upgraded to the new Apple TV 4 (32 GB model) and brought it home with our TV & home theater.

Everything works until I try to read the content using the Netflix app that I downloaded the Apple TV. The show takes over (you can see the spinning wheel run as it load the movie/show) but when it starts playing you can hear content on the sound end surround, but the screen is just black - no video at all.

If I do a full restart of the home theater, TV & Apple TV and start again it will load each time than in quite awhile - but more often that otherwise, I get the same error.

Any thoughts on what I might hurt?

Thank you.

Try these steps, check to see if things work after each step if necessary, before you try the next.

  1. Restart the Apple TV (settings > system > restart).
  2. Restart the Apple TV by removing ALL cables for 30 seconds.
  3. Restart your router. (Also try to remove the power cord for at least 30 seconds)
  4. Reset Apple TV (settings > system > reset > reset all settings)
  5. Restore the Apple TV (settings > system > reset > restore)

If guard re - problems that occur, you can have a network problem.

Tags: Apple TV

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