My Apple Watch will not charge on the charger.  I cleaned the back of the watch and the charger.  Any ideas?

My Apple Watch will not charge on the charger.  I tried to clean the back of the watch and the charger more used several points of sale, but in vain.  Any ideas?

Hello

When you reload your watch, check that:

  • All the plastic film was removed from both ends and both sides of the cable support (consult closely on the head of the charger).

  • On the back of your watch and the head of the charge cable are clean and dry (clean with an abrasive, lint cloth).
  • The head of the load is properly aligned with the back of the watch, with the concave side / curve touch fully:
    • Some docks of watch, brackets, cases or protectors might hinder it.
  • You use a real Apple magnetic Charging Cable or a certified Apple module magnetic charge.
  • If you reload your watch by plugging into a power outlet:
    • Check that the magnetic charge cable Apple USB connector is fully engaged in the USB power adapter.
    • Try to use different maps of the following:
      • The real Apple USB Power Adapter that came with the watch, or;
      • A true 5W Apple (iPhone) or 12W (iPad) USB power adapter, or;
      • A third-party certified 5W (MFi) Apple USB power adapter.
    • Try to charge via a USB port (see following).
  • If loading via a USB port on a computer, make sure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake, and the cable is plugged directly into the computer (not on, for example, an external keyboard).
  • If your battery is very low, you may need to wait a few minutes for the green lightning appear (confirming that the charge has started).

Once the load has started, you can tap on the screen at any time to check the progress (leave a few minutes at the beginning, where the watch is in charge of a very low battery level). A green lightning bolt symbol indicates that your watch is being loaded. It is normal the screen back to sleep while continuous load.

More information:

Check your battery and load your Apple Watch - Apple Support

Tags: Apple Watch

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