My bb bold blackBerry smartphones get more heated and stops loading

I have a bb bold 9780 which is about 9 months old... recently I started having this problem with my battery to reach extreme temperatures of 45 c and then sign shows a card that supposed to happen when my battery is fully charged, but gets to 40% and does not load then... I have to put my personal number near the ac to cool up to 29 c to recharge it. even the battery life is very poor... She is barely 4 hours on a full charge... I have 2 batteries... I have a 9000 "BOLD" and I of the 9780 and the two we live the same problems...

Thanxx in advance

Hello and welcome to the community!

It is possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

The results of this will show if your BB or your battery that has the problem.

What you describe, it is likely that your BB, which is the root of the problem... to test, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

You may also use these tips:

It is also possible that your BB has a problem at the level of the material which is the cause... and, of course, the internet remote diagnosis and operating system/software recommendations will be nothing if this is the case.

Good luck and let us know!

Tags: BlackBerry Smartphones

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    I think you're confusing terms and certainly confuse us.

    RAM/memory (they are identical) is the memory on the computer that is used by programs running as a temporary store for data.  How to reduce the amount of memory used is to close unnecessary programs or does not work as much.  for example close the browser and your e-mail so that the execution of Word program.  You do not need to uninstall programs, run just not, to save memory.

    IF you talk about not having enough disk space to store your programs and data, then the way to increase the free space on the disc IS to uninstall unnecessary programs - only you can decide what programs you don't need.  One way to increase disk space is to make sure you have emptied your Recycle Bin to delete the old data files, you don't want to, and uninstall programs.

    You need to tell us exactly what error messages you get so that we can determine what your problem is.

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