My blackberry bold 9780 blackBerry smartphones fell and it won't turn

He fell and hit the ground hard enough, it just stops, I thought that the battery just on its own so I took out and put again, nothing not even past a red light. I put it on the charger, and it's the same thing, nothing. How can I fix?

Hello and welcome to the community!

Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

This has been known to "revive" some BBs.

It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charge battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

The results of this will show if your BB or your battery that has the problem.

It is of course also possible that the fall has damaged something inside, making the now useless device. But that can only be properly diagnosed by a qualified equipment with the device by hand.

Good luck and let us know!

Tags: BlackBerry Smartphones

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