My BlackBerry Curve 8330 m blackBerry smartphones will not be updated the latest software of the device.

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• Video recording of blackBerry Smartphones does not work (on the device itself)

  When you try to save a videa, I get the message "to save a videa, insert a memory card.  I have indeed NO card inserted, but in my previous blackberry, I might save it on the device itself.  I already tried to solve via disable the card Support (via options > device > storage > Media Card Support) but to no avail.   Can someone help me?

  Thank you

  Hi @PatDenis! Welcome to the community of BlackBerry Support Forums!

  Unfortunately, you have need of more memory to perform this task, you need a memory card to be able to start recording a video.  Moreover, the 9720 isn't a "BOLD" (according to your profile), it is fair to BlackBerry 9720. See you soon!

  Record a video

• BlackBerry Smartphones has tried to update the device software, now unable to connect to the device via USB

  I tried to update my 8100 to the 4.5 software.  I first updated the desktop to 4.7 software, then tried to update the device, but the process has failed.

  Now, when I open the Desktop Manager it shows not connected to the device.  I can go to the properties of the device mamager and select the balckberry, but when I return to the destop eat it says no device.

  It seems that whatever I do, it does not recognize the usb device.

  The display on the 8100 is company information only text, no graphics or by phone, and it is virtually unusable.

  There are options on the screen for some applications, but if I choose them, it says app not found.

  Is there a way to force an update to it?  Or I poohed this phone?

  Thanks in advance

  Edit:

  I pulled the battery on the device it reboot and tried to return to a former Office Manager Update

  1. unplug BB from USB and PC. Restart the PC turned off completely.

  2. for BB, you'll charge back to the theme that was used on the device when you upgraded, which will normally give you a black and white screen. You must follow the instructions below.

  You will need to use JL_Cmder to wipe the device and then load the operating system on the device. Follow the instructions here:

  http://www.BlackBerryFAQ.com/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

  If JL_Cmder does not work, follow this instruction:
  http://www.BlackBerryFAQ.com/index.php/What_to_do_next_if_Jl_Cmder_will_not_connect_and_wipe

• Phone of blackBerry Smartphones will not restart after the installation of new app

  Just install the free application PAndas vs Ninjas and now my phone does not restart.  Goes half way thorigh the process and then restarts.  Ive removed the battery then reinserted it but no change.

  Any suggestions? !!

  You are able to reboot your device in SafeMode as shown in KB17877?

  I guess, because it is taken in a reboot cycle, when you connect to the desktop software it does not have a stable connection to reinstall your software?

  If this is the case, remove the battery and keep it off when you connect to the desktop software. You will get a pop up that the device cannot connect and there should be buttons retry, update and cancel. Select Update and you will then be able to reinstall the latest version of the device software.

  When the load progresses, you will see a step that says "waiting for initialization of the devices '. At this point, insert the battery and recharging must complete.

• Applications/install blackBerry smartphones will not be displayed in Desktop software

  Hello, I use a Torch 9860 FW 7.0.0.585, which is connected through Desktop Software 6.1 with a Windows PC (Outlook 2003/XP Prof SP3). This morning, I met a weird problem. Connect my BB with my PC, I decided to check the installed applications since I've updated the FM last night (via software updater from my camera).

  Big surprise! Except a few Apps (WhatsApp, a scanner for barcode, GPS-Logger) no other apps or FW facilities therein. The day before the FW all list of facilities one all paty apps 3rd place indicated in one neat, long - now: nothing except these few applications. I tried to reinstall the Desktop und reconnected my device software - but to no avail.

  Anyone have a similar problem?

  I'm a little worried about changing to say packages installed language or other preferences FW since I don't know any other way, then use the application button in the desktop software to do this. In the current state, it would be impossible.

  I would be very grateful for some tips or tricks.

  M.

  Hi - Thanks for your ad. In the meantime, I found the solution here:

  http://forums.CrackBerry.com/Desktop-Manager-F153/applications-DM-will-not-show-torch-apps-list-6829...

  My DM contained only the 'old' FM, not the updated version. I downloaded the new version of my website providers, installed on my computer, restarted DM and: voila - all applications including basic software has shown once again in the Apploader.

  I hope this helps my colleagues here too!

  Good bye!!!

• BlackBerry smartphones does not connect to the Device Manager after upgrade [USB]

  Hello

  I've updated de.141.151 and just after the update has been made, whenever I try to connect my BB via USB, I get the message says:

  "Unrecognized USB device".
  The USB devices for computer mark attaached has malufunctioned and windows does not recognize it. "

  I tried cutting things:

  -Restart of BB

  -Restart the PC

  -Repair the current installation of Desktop Manager

  -Restore an older version of the Desktop Manager version

  PS: it is not unknown devices in the 'Device Manager' of the pc so there is nothing to uninstall and reinstall

  All are taken out with no results,

  any suggestions?

  Thank you.

  Found the solution, remove the battery after the closure of the DM, connect the usb cable and then replace the battery, the pc will read it.

• Phone of blackBerry Smartphones will not charge in the areas at room temperature

  Hi all

  Is it normal if my phone blocking load once loaded into the areas at room temperature? Thank you

  In most electronic devices, the load will stop if it detects that the battery is above normal temperatures for safety. I imagine that the BB has this backup as well.

• BlackBerry Smartphones synchronization events created on the device

  Hello!

  I have a Blackberry Curve 8900 and use Entourage 2008 on my Mac for notes, calendar, and contacts of sycning.  Everything seems to sync both ways very well - outside of calendar events created on the device.  They synchronize with Entourage.  In addition, the changes I make to an event on the blackberry is not updated in Entourage.

  Can anyone help?

  I recently bought a Blackberry Storm 2, and I use Entourage 2008 and installed the Blackberry Desktop Manager. I had a few problems just getting up and running together. But now that's happening, everything seems to work fine schedule and even create events on the device. When I sync appear in Entourage, although they do not have a category.

  Have you checked iCal to see if they are be synchronized with the Entourage calendar in iCal? This may seem Basic, but have you checked the calendar section of the Blackberry Desktop Manager to ensure that the menu "add events created on the BlackBerry smartphone to" is set to the Entourage? I don't seem to have any other option, but I thought to ask anyway. Have you checked the advanced settings in the Blackberry Desktop Manager to synchronize all events?

  I create a calendar on the device event and had the address send using one different address other then the first email address for the device and for some reason any event do not synchronize. When I create a new event, however, the address to send it to the help is on the default.

  The only problem I seem to have is if I change the status of an event on the device (from busy free for example), he gets twice in the Entourage, but even in the event new status is still set to busy.

  I hope this can help you.

• PlayBook of blackBerry Smartphones does not connect to the WiFi PRIV "hot spot"

  BlackBerry PB does not connect to the WiFi PRIV "hot spot". Implements immediately with an android tablet based - Hudl of Tesco UK - but the PB comes not to connect to the private. Reading through various bulletins and cannot find anything obvious that I missed. PB connects to the other wifi fine.

  Sorted. And so simple. Just changed PRIVATE WiFi "hot spot" to 5 GHz. thanks to Bruce using BlackBerry.

• BB 8330 blackBerry smartphones will not display Outlook 2010 as a synchronization option

  Hi all

  I have a Blackberry 8330 running version 4.5.0.175 on the phone and I am trying to sync with a new computer running Windows 7 Edition home premium 64-bit, I installed Microsoft Outlook 2010 on - The BB Desktop software works under version 6.0.0.43 - I am trying to sync my BB for the emails, calendar, contacts, etc. - I can receive my emails but they are independent of my computer (doesn't sync) - and prospects don't not show up as an option when I try to set up the synchronization - please help - I am very computer savvy, but this one beats me up.

  jmrmb80 - thank you very much for your help - nice work and very much appreciated - Randy Walker

• Torch of blackBerry Smartphones will not send or receive photos of text

  Torch 9810.  At & T.  Brand new.

  Device will not receive pictures of the mass of text, or send pictures.  Already checked the settings and did a hard reboot.

  Help, please!

  Ah! It's another piece of the puzzle, indeed! Anything that might be useful that we do not know yet?

  In any case, I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should certainly talk to ATT... It is quite possible that they are not completely passed your services with a BB to another...

• Invitation of bbm blackBerry Smartphones will not work

  I have a torch 9800 and my wife just bought an opportunity curve 8330.  He won't join us upward.  both phones say "pending authorization".

  Do you have the two data Plans active BlackBerry on your accounts and not standardized the carrier data Plans? You need a blackberry data plan to use BBM as well as other data on your phones features.

• BlackBerry Blackberry Smartphones will not allow apps to connect to internet.

  Hey!

  I have the 9000 "BOLD", and I have installed Whatsapp on it,

  Start of my phone, I get the message: "the Whatsapp application attempted to open an external connection, which is not allowed by your policy."

  I tried to change the permissions to Whatsapp, but some of them are grey (those that are grayed out are: network, Internet Server, input simulation, browser filtering and security reset of the counter)

  Does anyone know how to fix this?

  Hello

  So I think there is a strategy IT already enabled on your device which does not enable these features, so solve your problem first make a backup of your device using Desktop software or refer to this Article How to backup your BlackBerry  

   

  Once you have your backup follow this Knowledge Base and put it back to factory setting, it will disable or delete any policy within your device:

   

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

  After a reset using your BlackBerry ID and for restoring your backup, choose a selective restore. Restore only your Contacts, calendar, etc. do not perform a full restore otherwise these COMPUTER strategies that you deleted can re-partner and you must perform these steps again. Do not restore any application, install a fresh copies of each world of BlackBerry.

  Try it and tell us.

   

• BlackBerry Smartphones will not allow the new blackberry ID association

  My wife has upgraded to a new blackberry Z10 and gave me his old Blackberry Curve 9300 but it won't let me change the ID associated with the phone - blackberry there still IDS of my wife, even though she is now running on his new phone.  I created a Blackberry ID - how to do it with the Blackberry Curve instead of my wife.

  Hello andrak01

  Welcome to the Forums of the BlackBerry Support

  Please follow this Base of knowledge to solve that issue you:

  KB26694  :  How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

   

  Let us know if you feel any problem.

• BlackBerry smartphones will not buy another Blackberry

  I had a curve since 2008. I got a newer curve in January when I renewed my Verizon contract. I am extremely disappointed by the general slugishness of the phone. I thought that it would be better than my old curve with freeze ups, white screens, the "eception exception" and "illegal action" messages / freeze ups and it was for a while. Then, a few weeks ago I received a message about an upgrade of the system I did and now I'm back to the same problems as my old curve - freeze ups, white screens, sudden resets, having to get a battery out frequently, browser very slow speed, downtimes, etc... Added trouble to just upgrade to the way I navigate screens at home with the means the screens are distributed in all the icons, frequently used icons, Favorites, etc. The update comes to increase my frustration with my Blackberry in general. My problems are unique to my phone alone. Other people tell me that their BB has similar problems. Are we just a bad thing? At this point, I will not buy another BB and unfortunately I do not recommend BB to friends if they ask how I love my curve.

  I already said that I have a Curve 9330. No need to answer though, as I'm rejecting this week. I don't know why Blackberry even exist anymore.