My blue ink in HP Officejet Pro K550 does not print, even though I tried to put in a new cartridge.

My Officejet Pro K 550 printer, has lost its ability to print blue ink, but I tried to change the cartridge. Other colours and black work well.  Can you give me any advice as to what may be wrong?

Hi Linda,.

I found some of my colleagues who have worked on this printer. There are some things to try, however, it is not all good news.

The engineer estimated that on the print head nozzles may be clogged for 2 reasons. The first is that there is only some residue ink. Here's what he said: "perhaps you can suggest to the customer to try to remove the print head (just the print head which has cyan nozzles), use a cotton pad or damp cloth to clean the residue of ink around the nozzle. Replace the printhead, and then do the cleaning sequence that the manual says. This procedure might be able to recover some scenarios of nozzle clog, but he's going to use up little ink. »

However, it may be that air took the print head: '. '. If the print head is deprimed, that means air penetrated in a certain room after turning on which can never be purged, causing not able to sink more ink. In these cases, I think that the print head should be replaced. »

The engineer also spoke with assurance of customer, who believes that this particular product is past its end of life, which means that it is technically longer than Hp designed to operate. I know that you only had 3 years, but you want to be aware of this.

Karen

Tags: HP Printers

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