My Book 3.0 (1 TB, USB 3.0) detection with envy Phoenix 810-135qe problem

I have a My Book 3.0 (1 TB, USB 3.0)... The older My Book not the newest one... "My Book Essential" or something like that.

I used it with W7 x 64 backup utility on an older office of the HP (HP Pavilion a6560t) without problem until my new HP Envy 810-135qe happened. I downloaded the latest drivers from WD support and the PnPed thing very well off the non powered USB 3.0 at the rear of the 810. However, the 810 gives up the connection after sleep, hibernation, lock, or simply over time. I ran diagnostics on the WD and cables, all the beautiful removed. I tried cutting power saving s 3.0 to USB in device (just a guess) Manager, and that seemed to work for a few weeks, but I still have the problem of detection from time to time. All my drivers are up to date on the HP circuit. I completely reformat the WD now to see if that would solve the question somehow (I'll update in the next few days on how that worked).

Someone has an idea what is wrong? I suspect something with the BIOS. HP chat support has been no help (they go through the same checks that I've done myself) and they got really scary on another cat when I asked about adding an SSD as boot drive (I knew it was a problem of here and other forums)... Set myself to second level support, and all what they told me it is that they could not tell me something... Basically, not support for a config except for how they were shipped because it's a "customized" version (Yes, time to chagrin of the buyer).

Second, anyone running a similar config with a remote backup that works well? My WD is getting old so I thought one of the more recent portable USB 3.0 hard drives (2.5-3.5). My features to follow.

HP Envy 810qe - Win 7 (810-135qe)

Product number: F9A63AV #ABA

  • Windows 7 Home Premium 64
  • 4th generation Intel (r) Core i7 - 4770K processor quad-core [3.5 GHz, 8 MB of shared cache]
  • 4 GB Nvidia GeForce GT640 [DVI, DP, HDMI & VGA via adapter]
  • 12GB DDR3 1600 MHz [2 DIMMS]
  • 2 TB hard drive 7200 RPM SATA
  • MSATA SSD Cache 16 GB
  • Microsoft Office trial
  • The trial security software
  • Blu - ray player & SuperMulti DVD burner
  • 15-in-1 slot Multi Media Card Reader, 4 USB Ports (front/Top), Audio [before 2USB2.0, 2USB3.0 top of the page]
  • No TV Tuner card
  • Integrated sound, Envy Audio; Audio beats
  • HP USB keyboard and optical mouse
  • HP Wireless 802.11 a/g/n with Bluetooth (R) (2 x 2)
  • Envelope of Wineskins HP Home & Personal store

I moved... I tried updating the BIOS and implement a server/cloud storage media a router more than capable of handling, but it is always odd. Thanks for the replies OG.

Tags: HP Desktops

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