my cd/dvd disappear when I use Itunes to update my Iphone (filters down)?

I called Dell when my warranty was intact, but I don't have more support.  They would do something to restore the high-low filters so that they would come again in the computer.  I wish this would stop happening.  No solution to my problem? Thank you for your help.  E-mail address is removed from the privacy *.

Hello fabricewokam,

If your CD/DVD drive is missing from your computer, I suggest you run by following the below Fix - it. This will automatically diagnose and repair problems with your CD or DVD drive when trying to read or burn media:
http://support.Microsoft.com/GP/cd_dvd_drive_problems

If this does not work, I suggest that you follow the steps in the link below:

http://support.Microsoft.com/kb/314060

Thank you
Irfan H, Engineer Support Microsoft Answers.

Tags: Windows

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