My CD-ROM device driver does not (code 39). This happened after I restarted while trying to load Norton Antivirus on CD.

I have a HL-DT-ST DVDRAM GH10 ATA Device of DVD and also a HL-DT-ST DVDRAM GE20LU10 USB device on my Windows Vista desktop - system.

After the restart during installation of Norton Antivirus on CD, the ATA device failed to recognize the CD and Device Manager showed that the device driver for the two devices CD-ROM (System32\Drivers\cdrom.sys) was now not to load. (code 39). Device Manager indicates that it may be damaged or missing, but the driver is in place and date from 04/11/2009. Restart and try to upgrade the driver makes no difference, and he does not always load. All other device drivers work well.

Kind regards

Ian

Try following the steps under "Windows 7 or Windows Vista" in the MS KB article:

http://support.Microsoft.com/kb/982116

These measures, to remove the UpperFilters and LowerFilters, values if they exist, in the registry key named can help.

Create a System Restore Point beforehand and restart the computer later.

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