my computer almost nine keeps cutting off, and then back, how can I fix this?

I got this computer since last September and it was brand new. lately, it keeps closing while on the line and then go back to the top and its done it twice already today. Lenovo, I called and they did a system restore, but it would not return to the date I wanted. It was suggested that it might be dust so I did so that the back was without dust. This could be the cause? Its annoying because I'm always in the middle of something. This is a new computer, and I shouldn't have this problem.

Hello Janet,.

It is a laptop or desktop?

Can be two things... Try to start your computer in safe mode or in clean boot mode to see if a software or program is the cause (this will give you a clear picture if any problem with the operating system or any software).

You may also check your hardware... Check the BIOS for any CPU temperature settings... etc.

Also check if the fan vents are all the open and not blocked...

Also try to run any available Lenovo diagonistics. Maybe in BIOSor with the driver CD... (This will give you a clear idea about the hardware failure).

To start the PC in safe mode: you will need to press F8 before the windows screen is loaded (time between the BIOS screen disappears and before you get the windows form

To start the PC in clean boot mode refer: http://support.microsoft.com/kb/310353

I hope this helps.

Tags: Windows

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