My computer blackBerry smartphones does not recognize my blackberry

Hello.

I need help with this, my computer does not detect my BB when I try to open the memory card from my computer, there is no icon for it ...  I tried to remove the battery for a minute, but it did not work, the USB cable works fine because whenever I connect the usb cable from my computer, there is a clock on the screen of my Blackberry... I don't know what else to do!

any suggestions?

Thank you

Hello and welcome to the community!

Make sure that:

(1) you have already installed the RIM desktop software:

(2) you have enabled the mass storage Mode:

  • KB11879 What is the mass storage mode

Are you able to see the memory of your device? With the foregoing duly filled, you should see drive extra two letters in Windows... one for the memory of the device and the other for a press card.

Good luck and let us know!

Tags: BlackBerry Smartphones

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