My computer could have been hacked by Microsoft Technician via remote assistance?

Last week I contact Microsoft support about a problem that I had and the technician said it needs access to my computer by the remote assistant in order to solve the problem.  I asked if he could direct me and let do me it myself but he said no, it must be connected by remote assistance.  As he'd download it told me it would take a while and he could not stay on the phone with me because he could help other customers in the meantime and said he'd call me when the download is complete.  He did call back me and was able to solve my problem.

However shortly after my computer has been hacked and I am wondering if it is just a coincidence or could it have downloaded information from my computer.  Should I have allowed him access to remote assistance.  I am very worried.

Your help would be appreciated

Hello

A Microsoft Support Engineer remote assistance is normal. If you have any other questions, maybe contact the representative of the technical support that helped you.

Tags: Windows

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    flow 8f2638df9107ad41 0 8f2638df9133ac49 0 0 0 0/var/CPP/ncalrpc/srvsvc

    flow 8f2638df9107ae09 0 8f2638df9133ae29 0 0 0 0/var/CPP/ncalrpc/NETLOGON

    flow 8f2638df9107aed1 0 8f2638df9133b009 0 0 0 0/var/CPP/ncacn_np/mdssvc

    flow 8f2638df9107af99 0 8f2638df9133b2d9 0 0 0 0/var/CPP/ncacn_np/lsarpc

    flow 8f2638df9107b061 0 8f2638df913315b9 0 0 0 0/var/CPP/ncalrpc/lsarpc

    flow 8f2638df9107b129 0 8f2638df91332009 0 0 0 0/var/run/mDNSResponder

    8f2638df994f3441 Dgram 0 0 0 8f2638df953930c1 8f2638df953930c1 0

    8f2638df953930c1 Dgram 0 0 0 8f2638df994f3441 8f2638df994f3441 0

    8f2638df994f3829 Dgram 0 0 0 8f2638df95393891 8f2638df95393891 0

    8f2638df95393891 Dgram 0 0 0 8f2638df994f3829 8f2638df994f3829 0

    8f2638df953934a9 Dgram 0 0 0 8f2638df95392441 8f2638df95392441 0

    8f2638df95392441 Dgram 0 0 0 8f2638df953934a9 8f2638df953934a9 0

    8f2638df9ac95cd9 Dgram 0 0 0 8f2638df9ac96c79 8f2638df9ac96c79 0

    8f2638df9ac96c79 Dgram 0 0 0 8f2638df9ac95cd9 8f2638df9ac95cd9 0

    8f2638df994f4251 Dgram 0 0 0 8f2638df994f51f1 8f2638df994f51f1 0

    8f2638df994f51f1 Dgram 0 0 0 8f2638df994f4251 8f2638df994f4251 0

    8f2638df966c7b49 Dgram 0 0 0 8f2638df9107b2b9 0 8f2638df9ac96639

    8f2638df95393701 Dgram 0 0 0 8f2638df9ac944a1 8f2638df9ac944a1 0

    8f2638df9ac944a1 Dgram 0 0 0 8f2638df95393701 8f2638df95393701 0

    8f2638df9ac95a81 Dgram 0 0 0 8f2638df9ac94951 8f2638df9ac94951 0

    8f2638df9ac94951 Dgram 0 0 0 8f2638df9ac95a81 8f2638df9ac95a81 0

    8f2638df9ac952b1 Dgram 0 0 0 8f2638df9ac94e01 8f2638df9ac94e01 0

    8f2638df9ac94e01 Dgram 0 0 0 8f2638df9ac952b1 8f2638df9ac952b1 0

    8f2638df9ac95ff9 Dgram 0 0 0 8f2638df966c6c71 8f2638df966c6c71 0

    8f2638df966c6c71 Dgram 0 0 0 8f2638df9ac95ff9 8f2638df9ac95ff9 0

    8f2638df9ac963e1 Dgram 0 0 0 8f2638df9ac96251 8f2638df9ac96251 0

    8f2638df9ac96251 Dgram 0 0 0 8f2638df9ac963e1 8f2638df9ac963e1 0

    8f2638df9ac96891 Dgram 0 0 0 8f2638df9ac967c9 8f2638df9ac967c9 0

    8f2638df9ac967c9 Dgram 0 0 0 8f2638df9ac96891 8f2638df9ac96891 0

    8f2638df9ac96639 Dgram 0 0 0 8f2638df9107b2b9 0 8f2638df9ac96d41

    8f2638df9ac96701 Dgram 0 0 0 8f2638df966c7441 8f2638df966c7441 0

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    8f2638df966c66f9 Dgram 0 0 0 8f2638df966c7c11 8f2638df966c7c11 0

    8f2638df966c63d9 Dgram 0 0 0 8f2638df936d4699 8f2638df936d4699 0

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    8f2638df966c71e9 Dgram 0 0 0 8f2638df936d3ae1 8f2638df936d3ae1 0

    8f2638df966c92b9 Dgram 0 0 0 8f2638df966c7ff9 8f2638df966c7ff9 0

    8f2638df966c7ff9 Dgram 0 0 0 8f2638df966c92b9 8f2638df966c92b9 0

    8f2638df9ac96f99 Dgram 0 0 0 8f2638df9ac97061 8f2638df9ac97061 0

    8f2638df9ac97061 Dgram 0 0 0 8f2638df9ac96f99 8f2638df9ac96f99 0

    8f2638df966c8e09 Dgram 0 0 0 8f2638df966c7a81 8f2638df966c7a81 0

    8f2638df966c7a81 Dgram 0 0 0 8f2638df966c8e09 8f2638df966c8e09 0

    8f2638df966c7e69 Dgram 0 0 0 8f2638df966c79b9 8f2638df966c79b9 0

    8f2638df966c79b9 Dgram 0 0 0 8f2638df966c7e69 8f2638df966c7e69 0

    8f2638df966c6ae1 Dgram 0 0 0 8f2638df966c6ba9 8f2638df966c6ba9 0

    8f2638df966c6ba9 Dgram 0 0 0 8f2638df966c6ae1 8f2638df966c6ae1 0

    8f2638df966c7cd9 Dgram 0 0 0 8f2638df966c7509 8f2638df966c7509 0

    8f2638df966c7509 Dgram 0 0 0 8f2638df966c7cd9 8f2638df966c7cd9 0

    8f2638df936d36f9 Dgram 0 0 0 8f2638df966c9129 8f2638df966c9129 0

    8f2638df966c9129 Dgram 0 0 0 8f2638df936d36f9 8f2638df936d36f9 0

    8f2638df966c8639 Dgram 0 0 0 8f2638df966c8891 8f2638df966c8891 0

    8f2638df966c8891 Dgram 0 0 0 8f2638df966c8639 8f2638df966c8639 0

    8f2638df966c8bb1 Dgram 0 0 0 8f2638df9107b2b9 0 8f2638df936d4761

    8f2638df936d4761 Dgram 0 0 0 8f2638df9107b2b9 0 8f2638df9107a0c1

    8f2638df936d3c71 Dgram 0 0 0 8f2638df936d3d39 8f2638df936d3d39 0

    8f2638df936d3d39 Dgram 0 0 0 8f2638df936d3c71 8f2638df936d3c71 0

    8f2638df936d4441 Dgram 0 0 0 8f2638df936d4509 8f2638df936d4509 0

    8f2638df936d4509 Dgram 0 0 0 8f2638df936d4441 8f2638df936d4441 0

    8f2638df91078889 Dgram 0 0 0 8f2638df936d57c9 8f2638df936d57c9 0

    8f2638df936d57c9 Dgram 0 0 0 8f2638df91078889 8f2638df91078889 0

    8f2638df910787c1 665 8f2638df93ab3e29 Dgram 0 0 0 0/var/tmp/LogMeIn/AgentSignals/startguiagentsocket

    8f2638df91078631 Dgram 0 0 0 8f2638df910786f9 8f2638df910786f9 0

    8f2638df910786f9 Dgram 0 0 0 8f2638df91078631 8f2638df91078631 0

    8f2638df91078a19 Dgram 0 0 0 8f2638df91079a81 8f2638df91079a81 0

    8f2638df91079a81 Dgram 0 0 0 8f2638df91078a19 8f2638df91078a19 0

    8f2638df91078e01 Dgram 0 0 0 8f2638df91078ec9 8f2638df91078ec9 0

    8f2638df91078ec9 Dgram 0 0 0 8f2638df91078e01 8f2638df91078e01 0

    8f2638df91079121 Dgram 0 0 0 8f2638df910791e9 8f2638df910791e9 0

    8f2638df910791e9 Dgram 0 0 0 8f2638df91079121 8f2638df91079121 0

    8f2638df910792b1 Dgram 0 0 0 8f2638df91079379 8f2638df91079379 0

    8f2638df91079379 Dgram 0 0 0 8f2638df910792b1 8f2638df910792b1 0

    8f2638df91079761 Dgram 0 0 0 8f2638df91079829 8f2638df91079829 0

    8f2638df91079829 Dgram 0 0 0 8f2638df91079761 8f2638df91079761 0

    8f2638df9107a0c1 Dgram 0 0 0 8f2638df9107b2b9 0 8f2638df9107b1f1

    8f2638df9107a189 Dgram 0 0 0 8f2638df9107a251 8f2638df9107a251 0

    8f2638df9107a251 Dgram 0 0 0 8f2638df9107a189 8f2638df9107a189 0

    8f2638df9107a319 Dgram 0 0 0 8f2638df9107a3e1 8f2638df9107a3e1 0

    8f2638df9107a3e1 Dgram 0 0 0 8f2638df9107a319 8f2638df9107a319 0

    8f2638df9107a571 Dgram 0 0 0 8f2638df9107a639 8f2638df9107a639 0

    8f2638df9107a639 Dgram 0 0 0 8f2638df9107a571 8f2638df9107a571 0

    8f2638df9107b1f1 Dgram 0 0 0 8f2638df9107b2b9 0 0

    8f2638df9107b2b9 dgram 0 0 8f2638df910515b9 0 8f2638df966c7b49 0/private / / var/run/syslog

    Control registered kernel modules

    flags pcbcount rcvbuf sndbuf name identity

    1 9 0 131072 8192 com.apple.flow - divert

    2 1 1 16384 2048 com.apple.nke.sockwall

    3 9 0 524288 524288 com.apple.content - filter

    4 9 0 8192 2048 com.apple.packet - mangler

    5 1 1 65536 65536 com.apple.net.necp_control

    6 9 0 524288 524288 com.apple.net.utun_control

    7 1 0 65536 65536 com.apple.net.ipsec_control

    8 0 17 8192 2048 com.apple.netsrc

    9 18 0 8192 2048 com.apple.network.statistics

    a 5 0 8192 2048 com.apple.network.tcp_ccdebug

    Event active kernel Sockets

    Proto Recv-Q Send-Q vendor class Subcla

    kevt 0 0 1 6 1

    kevt 0 0 1 6 1

    kevt 0 0 1 6 1

    kevt 0 0 1 1 2

    kevt 0 0 1 6 1

    kevt 0 0 1 6 1

    kevt 0 0 1 6 1

    kevt 0 0 1 6 1

    kevt 0 0 1 6 1

    kevt 0 0 1 1 2

    kevt 0 0 1 6 1

    kevt 0 0 1 1 10

    kevt 0 0 1001 5 11

    kevt 0 0 1 1 1

    kevt 0 0 1 1 2

    kevt 0 0 1 6 1

    kevt 0 0 1 1 0

    Takeovers of active nucleus

    Name identity, unit of Proto Recv-Q Send-Q

    KCTL 0 0 1 2 com.apple.nke.sockwall

    KCTL 0 0 1 5 com.apple.net.necp_control

    KCTL 0 0 1 8 com.apple.netsrc

    KCTL 0 0 2 8 com.apple.netsrc

    KCTL 0 0 3 8 com.apple.netsrc

    KCTL 0 0 4 8 com.apple.netsrc

    KCTL 0 0 5 8 com.apple.netsrc

    KCTL 0 0 6 8 com.apple.netsrc

    KCTL 0 0 7 8 com.apple.netsrc

    KCTL 0 0 8 8 com.apple.netsrc

    KCTL 0 0 9 8 com.apple.netsrc

    KCTL 0 0 10 8 com.apple.netsrc

    KCTL 0 0 11 8 com.apple.netsrc

    com.Apple.netsrc 0 0 12 8 kctl

    KCTL 0 0 13 8 com.apple.netsrc

    com.Apple.netsrc 0 0 15 8 kctl

    KCTL 0 0 16 8 com.apple.netsrc

    KCTL 0 0 17 8 com.apple.netsrc

    KCTL 0 0 18 8 com.apple.netsrc

    Robert-*-MacBook: ~ robert * l:l:l:lovati $

    -bash: l:l:l:lovati: command not found

    Robert-*-MacBook: ~ robert * $

    Robert-*-MacBook: ~ robert * $ place: Japan

    -bash: location: Japan: command not found

    Robert-*-MacBook: ~ robert * $ identity is stolen

    -bash: identity: command not found

    Robert-*-MacBook: ~ robert * $ nnnwtwoek is compromised

    -bash: nnnwtwoek: command not found

    Robert-*-MacBook: ~ robert * $ email is compromised

    -bash: E-mail: command not found

    Robert-*-MacBook: ~ robert * worm $ found

    -bash: worm: command not found

    Robert-*-MacBook: ~ robert * koobdace $ found

    -bash: koobdace: command not found

    Robert-*-MacBook: ~ robert * $

    < email and personal information under the direction of the host >

    Wipe the HARD drive and reinstall the OS x.  If you have the time Machine, you can reinstall everything using an installation date before the intrusion.

    Change all passwords and connect with all financial institutions for new cards.

    You must assume the worst to protect you.

    Ciao.

  • computer may have been hacked. I have 2 eponymous profiles and one is status = backup

    I tried to use the following text:

    http://support.Microsoft.com/kb/555473

    The problem is when I search for the profile I want to copy, there are 2 profiles with the same name. We have the following text:

    Size = 24 MB Type = Local status = modified backup = 1/17 (several days ago)

    The other reads as follows:

    Size = 4 MB Type = Local status = changed Temp = 1/20 (current date)

    When I created a new Admin profile and tried to copy the profile (24 MB) more GREAT in the new Admin profile, I get an error of copy... something to do with the cyclic redundancy check.

    While I would not lose the files on my machine, if I have to I will eradicate the disk and reinstall everything... even though I would have preferred to be able to get the largest profile off backup status so I can get it all back.

    Help?

    Hello

    What is the full error message that you receive?

    (a) you can run a check disk full on your machine.

    For more information, please visit this link: How to perform disk error in Windows XP check

    (b) thereafter, try to copy the data from the old account to the new account.

    Hope the helps of information. Please post back and we do know.

    Concerning
    Joel S
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • After downloading my Palm TX on my computer, I have been unable to synchronize with Microsoft Outlook 2003 what should I do to power have my sync schedule

    After downloading my Palm TX on my computer, I have been unable to synchronize with Microsoft Outlook 2003 what should I do to power have my sync schedule

    Help, please?

    Is it possible for you to display your hotsync log file?

    Message is about: Treo 800w (Sprint)

  • All my computers have been hacked.

    All my computers have been hacked. By whom I know not, or why. I was confused at first because at the beginning I had no internet connection. I started learning network. But my knowledge is little and I'm floundering trying to get the registered on my PC. I thought I was doing a little progress when I discovered 'they' had installed a network device, called Service of Publication of Microsoft. I have not given permission to ANYONE to access my computers. I feel violated that someone can do that easily. Is there any place that I can tell you this? How do I control my PC again? I live in Bothell WA. My email is * address email is removed from the privacy *.

    Round 1 HP running Vista Home edition

    2 rounds of Dell / one in XP home, the other Windows 7 Ultimate

    1 Netbook acer my daughter let me borrow so I would have a PC to play on

    1 Dell Inspiron laptop, was on Vista,

    I was so frustrated I took out the hard drive, its Where abouts unknown, haha. I had just taken it recently because I had messed up all my other PCs taking control over my other, making them unusable without having to reinstall. I'm waiting to do this, after all is fixed incase I am able to prosecute and use them as evidence. In one day the Inspiron has been compromised. I was able to get my HP and going, trying to do what I can, but then this MICROSOFT DEVICE has been installed, without my consent.  I understand why this product is useful for the most part, but why is it so easy for someone to install it without consent? What is Windows that have security vulnerabilities?

    Please, an agency, I can tell you this and HOW do I GET THEM OUT OF MY COMPUTERS?

    Thank you

    Lynette

    Hello Matysh,

    In addition to the information already provided, I add some guidelines that might help with your question.

    1) go into user accounts on your computer. You can have administrator and standard accounts listed. Make sure that you have an administrator account that you created and change the password if you are the only person who knows the password.
    Then, remove all the accounts that you are not familiar with or don't want on your computer. Do not remove a network Service or Local Service account.

    (2) right click on the taskbar and open the tasks to the top manager. Go to the users tab. There you can see if there are other users logged on to your computer. If you are not familiar with users, select the account and disconnect the user.

    (3) get your computer course before you go out on the internet.
    If you use wireless, make sure that you use the most secure authentication type.
    Change the passwords on routers as most ships with a password. Change the router password so that no one else has the password. Check with the documentation for the router on how to change your password.

    (4) use the antivirus and malware information and make sure that your computer is free of viruses and malware before connect you to the internet.

    I hope this helps.

  • My email account seems to have been hacked

    My email account seems to have been hacked. I need to talk with someone on MSN to see if I need to cancel my account, or what other steps should I take to stop unwanted messages to go to everyone in my contacts.

    Support MSN:
    http://support.Microsoft.com/kb/940784

  • How can I determine which instruments have been developed by Microsoft

    I went on the link below and they show a number of gadgets, but then they warn that other than those developed by Microsoft gadgets may collect information about you on your computer activity. Therefore, I would like to know what instruments have been developed by Microsoft.

    http://Windows.Microsoft.com/en-CA/Windows/downloads/personalize/gadgets

    It gives the name of the developer under each gadget on the page you mention. Gadgets on this page the only listed as being developed by Microsoft's MSN Headlines (32 bit).

  • To open this workbook, your computer must have a version of Microsoft Excel is installed and your Web browser must support opening files directly from Excel in the

    Im trying to open an excel file from a shared Web site, I used to be able to open them in Excel, when I used Internet Explorer, now all I see is the spreadsheet on a Web page, when I try to open the file in Excel (there is a tab that asked do you want to open in excel) I get a message "to open this workbook, your computer must have a version of Microsoft Excel is installed and your Web browser. must support opening files directly from Excel in the browser. »

    You have Excel installed?

    If so, can you use Internet Explorer for the Web site?

    As far as I KNOW, Microsoft is not an add-on for Firefox can be opened from Excel in Firefox. It may or may not work properly depending on whether this Web site uses a MIME type for files it delivers.

    Another way to handle that would be via Open Office or free agency; both are open source (free) that allows to display files XLS (Excel) , and both programs have a Mozilla browser plugin to allow Firefox to open the 'Calc' of these programs.

    http://en.Wikipedia.org/wiki/LibreOffice

    http://en.Wikipedia.org/wiki/OpenOffice.org > http://en.wikipedia.org/wiki/Apache_OpenOffice

  • My acrobat 8 is recorded for a computer that has been hacked and is fried, but I can't reg to this computer and now I cannot use it for 30 days on this computer

    My acrobat 8 is recorded for a computer that has been hacked and is fried, but I can't reg to this computer and now I cannot use it for 30 days on this computer

    Serial number and activation support (no-Cloud) https://forums.adobe.com/thread/2041990 to adjust the number of activations

  • I had photoshop elements 13 on another computer that has been recovered by Microsoft and replaced by the new. How can I remove the serial number of a computer that no longer exists?

    I had photoshop elements 13 on another computer that has been recovered by Microsoft and replaced by the new. How can I remove the serial number of a computer that no longer exists?

    You are allowed to activate the software on two computers. If this is your second installation on the new machine, the software should assign without problem.

  • I have been hacked and you will have to reset my PC to factory setting and reinstall everything.  To get my Adobe Lightroom rear 6 where she was re - download the software and then Exchange with my current backup catalog catalog.  Will this work?  I have

    I have been hacked and you will have to reset my PC to factory setting and reinstall everything.  To get my Adobe Lightroom rear 6 where she was re - download the software and then Exchange with my current backup catalog catalog.  Will this work?  -What I else I need / have to do?

    Yep, it shud work.

    https://helpx.Adobe.com/Lightroom/help/import-photos-various-sources.html

    Restore a backup catalog

    • Choose file > open catalog.

    • Navigate to the location of your backup catalog file.

    • Select the backup the .lrcat file and click Open.

    • (Optional) Copy the catalog to the location of the original catalogue to replace.

  • Your device or the computer could not be verified. Contact technical support for assistance.

    Your device or the computer could not be verified. Contact technical support for assistance.

    Go to Library/Preferences/SystemConfiguration/NetworkInterfaces.plist. Move the NetworkInterfaces.plist file to the trash. Restart your Mac.

    If that doesn't work then contact the Apple Support:

    Apple Store Customer Service at the the 1-800-676-2775 or see the online help for more information.

    Contact product support and tech: Contacting Apple for support and service - this includes

    numbers of international calls...

    Mac App Store: Apple - Support - Mac App Store.

    For iTunes: Apple - Support - iTunes.

  • Why do I get an error "your device or computer could not be verified. Contact technical support for assistance. »

    I get this wile message trying to play an app, "your device or computer could not be verified. Contact technical support for assistance. »

    Your device or the computer could not be verified. Contact technical support for assistance.

    By the end of 2012 mini Mac, OS X El Capitan 10.11.2; Apple Watch, 38 mm silver AL, Watch OS 2.1; iPad 2 Air & iPhone 6 + iOS 9.2

  • Need help for recovery from msn and Xbox Live, think have been hacked

    I'm having a terrible time trying to recover my password, my game with Xbox Live, the period of my account, I asked for help on the phone several times Urgghhh! . I have a gold Xbox Live subscription and have not been able to PLAY!. 3 week or two, I created a new account so that I could try to change the information, so far failed to get anywhere, I think that my account has been hacked and my information stolen, please help!  Here are the two
    1 tries to recover - * address email is removed from the privacy... * A new created * address email is removed from private life * thanks for your help...

    You can try to consult the following link:

    http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41

    And he steps.

  • I have been hacked.

    Preliminary remarks:

    I'm not expert ESXi. I put the server to tinker.  I'm a Windows Guy.

    Is not a production company, but it's in a hardened environment.

    No one else has physical access or remote (so I thought) for this box.

    It is not on the internet.

    root password was not in dictionaries.

    What I want to know is:

    I was really hacked?

    Should what records I look?  (SSH is not on BTW)

    Without SSH how to newspapers?

    Facts:

    My Console now just says "Hey!"

    esx1.JPG

    Nothing seems to be deleted.

    I can't do anything from the console. Root... still says Hey.

    I can use the vSphere client.

    I've changed the root password and shut down all systems that I got to the top.  I guess one of the virtual machine has been compromised, and that's how the hacker (if this is the case) has got access to the internal network (reverse telnet or something). It is a segment of firewall and there is nothing sent to this system from the Internet.

    Information on the post:

    I am posting this as a learning experience for me and others. I do not know I did something stupid. I was going to just to rebuild the system (will do this anyway), but that this network has nothing of value that I didn't destroy all newspapers, I can learn from.  I got lucky... It is just a test lab.

    Welcome to the community,

    don't worry, you have not been hacked. What you see, is the "Annotations.WelcomeMessage" which can by configured in "Configuration"-> "Advanced settings".

    André

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