My computer has a black screen and a cursor and there is no menu start more

Original title: replay Vista operating system

What I would like to know, is my computer only has a black screen and a cursor, there is no menu start, so I can stop and start a new installation of windows vista? If anyone can help please. I thank you very much for your time and have a fantastic day. Shawn

Hello

What changes have been made on your machine for there to be a black screen with a cursor?

Rather than doing a clean install of your operating system, I suggest you do the following.

Step 1:

Remove all external devices (printer, USB flash drive), as appropriate, and start your computer again and check.

Step 2:

If this is little help, start your machine in safe mode and check if it starts on the desktop.

Let us know the status of the issue.

Azeez Nadeem - Microsoft Support [If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

Tags: Windows

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