My computer have no sound

Spoiler (Highlight to read)

Spoiler (Highlight to read)

 

HP Pavilion g6-2311tx is my laptop model

I don't know why the speaker and earplugs of my suddenlly computer have no sound.

I bought my computer in Taiwan, but still under warranty.
I want to know how I can do to fix my computer

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

When windows has reloaded, you may or may not need to use the Recovery Manager to reinstall your original Audio driver as it is stated in the document at the link below.

Recovery Manager - Windows 8.

Kind regards

DP - K

Tags: Notebooks

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