my computer hp laptop shows "Press the ESC key for startup menu" how to fix it help me?

HP pavilion g6 mobile app
product number: LN207EA #ABV
Serial number: [redacted for privacy].
Tell me please solution.

Press the ESC key. In the menu choose F2 System Diagnostics. Test your hard drive & memory.

Tags: Notebooks

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    Hello @Mike1994r ,

    Thank you for your reply,

    I see that you were able to run the tests and make a recovery but the problem persists, I suspect a hardware problem.  As you were unable to locate the problem of testing, I suggest contacting HP support for assistance.

    Please contact our technical support at 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get a number of assistance for your region.

    World wide phone holder

    Good luck!

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    Kind regards.

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