my computer is infected with a virus. I'm doing a system restore

Similar Questions

• I'm operating a windows XP Home Edition with service pack 3. Analysis of essential security of a windows shows that my computer is infected with a virus ' "Trojan horse: back/Alureon.A"»

  In January of this year my computer would freeze, or be very slow in its normal operation. This happened constantly. I tried to verify that my windows update check to be sure that I was getting my automatic updates. I was unable to connect to Windows update, no matter how many times I tried. This never happened before. So, I thought that my inability to connect to verify Microsoft Updates could be related to my computer running at a slow speed and / or gel constantly upward. When the computer froze, the only way to recover was to hit the kill switch and crash the computer. After the reboot, the computer could work normally for a period of minutes and resume again slow down and not to freeze completely upwards. For weeks, a Microsoft Tech person (Kevin) worked with me by e-mail and tried to fix my computer problems. Kevin exerted a lot of patience and accompanied me through a series of steps designed to understand what the problem was and fix it. At the time where we ran a Microsoft Scan (Scan, I believe was the name One) followed by an analysis "HijackThis". Kevin then read the results of analysis and recommended destruction of vast print of HijackThis. This has made some slight improvement to operations. As Kevin has attempted to provide additional assistance, I left for vacation. I came back, I did a scan of Microsoft Essential that determined that my computer is infected with a virus called "Trojan:DOS / Alureon.A.

  How do I rid my computer of this Trojan horse and restore my Microsoft updates and restore normal operation of the system?

  Thanks, Ben

  Run this Alureon is a rootkit . This can restore windowsupdate, once he removes the rootkit

• Received a call from phone scam someone saying my computer is infected with the virus and malware

  original title: support for pc rj

  I recently received a call from someone called Mark of pc rj support and they said that my computer is infected with viruses and malware. Immediately, I hang up and called my computer technician who went to my place and said: my computer is absolutely perfect... This chap Mark said he also is an employee of Microsoft, which I highly doubt. He asked me to download something that my antivirus detected as virus...

  I would like to ask microsoft to focus on this

  Its fake. Ignore it. There are a lot of posts here, saying: it's a scam. And this has nothing to do with Microsoft. And MS (and everyone else) are aware of this

• Appeal of spam? your computer is infected with a virus

  I just got a phone call from a woman who herself identified as Support from Dell. She said that my computer has been infected by a virus. I hung up on the caller. Is this a spam call? My laptop is still under warranty. The phone number is 800-425-2067. Thank you.

  Hello

  Thank you for that bring to our attention.

  Dell won't these calls to the clients indicating that the system is infected with the virus and this could be a global scam. You did the right thing by hanging up reported this we. Data protection is a top priority for Dell. Unfortunately, technology phone scams have become prevalent in all of our industry.

  Please read the announcement at the top of the Forum Customer Care, "crooks masquerading Support technique Dell 'and follow the instructions to report the problem.

• Phone call to home phone saying that Campeau Microsoft for help with my computer is infected with a virus?

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas:?  PH false calls from people posing as employees of Microsoft to help me with the infection by the virus. Others have similar appeals? 

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  The game, 6 January 2011 08:26:45 + 0000, spider legs wrote:

  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas:?  * Ph false calls from people posing as employees of Microsoft to help me with the infection by the virus. Others have similar appeals? *

  * You have problems with programs * error messages * recent changes made to your computer * that you have already tried to solve the problem

  Please, in the future, remove all the verbiage above when you ask for a
  issue. It has nothing to do with your question. And ask your
  questions in the body of the message, not in the title. The title
  should be used only for a brief description of what is the question
  everything.

  Your phone call was a scam. This has been a very common scam these days. Hang
  upward on the appellants as this.

  Ken Blake (MS-MVP)

• My computer is infected with the Virus Zwangi.

  Hey guys. Recently, I downloaded a program of free sound recording a few days ago, and a virus, called Zwangi, is now on my computer. It all started when my free AVG popped up with like 6 cases of virus notifications. I tried to quarantine, then remove them and when I restarted my computer, AVG did not work. I downloaded the ClamWin Antivirus and during the scan with it, remove Zwangi in my program files.

  Recently, I did a system restore before that I downloaded the program, but I still have the same problems...
  (A) every time I try and open my "Documents and Settings" folder (which, I might add, has disappeared from my C drive, it's the place), I get an error box saying "acessable. Access is denied. "
  (B) I have scanned for viruses with ClamWin and got this...

  c:\\windows\ehome\tk-TM\ehepgres.dll.MUI: Trojan.Swizzor.Gen FOUND
  c:\\windows\Installer\44a3b.msi FOUND Trojan.Bagle - 703

  ClamWin said he eliminated the, but I don't notice a difference.

  (C) now, whenever firefox works, I get a pop-up box saying something on the registration of Chrome (that I have not installed), then starts under and addons, I see a Zwangi addon that says there are uninstalled on reboot. The same thing is happening on every reboot.
  (D) now windows defender is stopped.
  (E) there are three processes running on the Task Manager, csrss.exe, winlogon.exe, and atieclxx.exe who have no user or description, and when I try to put an end, it gives me "access denied."

  Aside from wiping the drive (I'm willing to do it), is there something I can do to save my computer?

  Hello

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Malicious removal tool from Microsoft
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
  a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
  http://www.prevx.com/

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  Also do to the General corruption of cleaning and repair/replace damaged/missing system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  I hope this helps.

  Rob - bicycle - Mark Twain said it is good.

• a program has hijacked my windows security and insists on the fact that my computer is infected with many viruses. It has a pop-up that scans and tells me I have to buy their safety program. __

  I warned the company that I don't have wist to buy and they sent me a link to download a removal program. When trying to download windows appears and explains that it is a site known for spyware malicious and dangerous and suggest that I reconsider downloadig.

  the support address is * address email is removed from the privacy *.

  and the program they want to download me is * removed harmful link *.

  any suggestions would be greatly appreciated

  Hello

  See the following message to solve the problem of .exe if necessary once you are sure that the system is clean.

  Try Mode safe mode with networking - repeatedly, press F8 that you start.

  The best two methods allow scanners to run and/or AV.exe out of the way or removing.

  1.
  CTRL SHIFT ESC - task manager OR right click on the taskbar - task manager

  Process tab - complete the process on AV. EXE and continue with the uninstall Guide.

  If necessary use start - computer or Windows Explorer to navigate to

  C:\Program Malwarebytes Anti - Malware\mbam.exe or where it is installed - if
  necessary right click on the shortcut of Malwarebytes - Properties - tab - target line to see where it
  is installed.

  Right-click on it and rename it to ZZMbam.COM (or something different than now), then
  Double-click it and run it like this. You can rename it back later. Do the same with others
  programs as needed. Use this method for other necessary - DO NOT ASSUMER one
  program removes all or that there is no other malware.

  ---------------------------------------------------

  2.
  Another method is to use them:

  Use Process Explorer to "Suspend" the process will not stop

  Then use AutoRuns to delete the malicious program startup items.

  Now use UnLocker to delete the files in the malware.

  You may need to do a file at a time.

  Process Explorer - free
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  AutoRuns - free
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx

  UnLocker - free (do not install the adaware Ebay)
  http://www.Softpedia.com/get/system/system-miscellaneous/unlocker.shtml

  AV.exe

  ==============================================

  There are MANY varieties of these with many names, but all can be eliminated with the same methods:
  
  Win 7 Antispyware 2010 XP Internet Security 2010 and Vista Antivirus 2010 is rogue antivirus.
  scams to get you to pay for them while they have no advantage at all.

  How to remove all THE varieties of this malware - please read carefully the removal Instructions.
  http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010

  RENAME this as necessary to allow them to perform: (use a different name with the extension .COM instead of .exe)
  
  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run the
  in the regular when windows you can.

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits
  UnHackMe execution)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can download
  here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
  It is a single scanner, VERY EFFICIENT, if it finds something to come back here or use Google to see
  How to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses,
  Trojan horses, rootkits, etc.). that has infected your computer despite all security measures that you have
  taken (such as the anti-virus software, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  http://OneCare.live.com/site/en-us/default.htm

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  Also do to the General corruption of cleaning and repair/replace damaged/missing system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Impossible to reinstall XP after the computer is infected with a virus

  Hello friends,

  It's my laptop from a friend. He asked me to install Windows XP. The laptop has a virus. I insert my installation disc and it starts the windows installation. After 30%, he will miss the file and asked me to escape or to start the installation. I don't want to press the ESC key several times.

  What do you think is the problem. At first there was a blue death screen and is unable to install Windows, but after scanning the computer, he passed the blue screen. But cannot yet to complete the installation. The laptop is old with 256 MB of RAM.

  Thank you

  Original title: impossible to format my pc?

  Thank you brother for your answer.

  Now, I solved the problem. I go to my workplace and use another installation disc and it works for me now. Thank you.

• My computer is infected with a virus, please help

  Original title: my computer is attack

  my computer is invaded by the different adds and they stay in the background to my slow machine.

  How can I do to stop this.

  Download the free versions of these tools. First check the updates and then run a full scan with each.
   
  
  Malwarebytes Anti-Malware
  http://www.Malwarebytes.org/products/malwarebytes_free
   
  
  SuperAntiSpyware
  http://www.SUPERAntiSpyware.com/
   
   
   
  AdwCleaner
  http://adwcleaner.en.LO4D.com/
   
   
   
   

• I have a Dell mini 9 which has no key F-11. The computer is infected with a virus and I need to reinstall the XP operating system. What I'm doing.

  I need a cheap solution because this isn't worth $ 100 a computer store would charge to clean.  No data on this subject just use us it to surf and e-mail while traveling.

  Connect an external keyboard that has an F11 key.

• Acer Aspire laptop with Vista Home Basic Edition does not, System Restore does not, sfc, find corrupt files but do not repair. Need help!

  Hi, I have an Acer laptop Aspire with Vista Home Basic Edition that came pre-installed, so no records only the disk hard drive partition.

  I turned on my laptop today and it starts but the loading bar of stalls at the black screen with "(c) Microsoft Corporation" and dragging green. The slide bar will continue to drag, but nothing else happens which means that I understand even as much as the login screen. I rebooted and tried Windows recovery, but the only remedy to what he suggests is a restoration of the system, which does not have any point, I try to restore it.

  To remedy this, I have connected in safe mode and ran the SFC command prompt. It scans my system and told to find corrupted files, but he can't heal some. This is where my knowledge limit runs out. I don't know how to fix the files that the SFC cannot. (Also I created a journal using the findstr command prompt and checked but it say anywhere that it was unable to fix it so I'm not even sure how to identify corrupted files)

  As it's an Acer laptop, Aspire I'll try their eRecovery tool to return my computer to factory settings, but it won't work in safe mode, and as I said I can not connect normally. I tried alt and F10 at the initial boot screen when I turn on, it loads the windows files and shows the Acer "Please wait a moment" screen and then nothing happens again.

  I can't afford to get it fixed, and there is no chance I can get a new laptop. Any ideas/help? Thank you.

  Hello

  You have t in Normal Mode to resolve problems by using upgrade repair facility that is SFC

  Read this topic eRecovery Acer.

  http://Acer.custhelp.com/app/answers/detail/A_ID/2631

  To start the system recovery:

  1. Restart the computer.
  2. When the Acer logo appears on the screen, press the left Alt and F10 keys.
  3. If you are prompted with a Microsoft Windows splash screen, press the Enter key.
  4. After that the Acer eRecovery Management application is loaded, select your type of restore.
  5. Read the review and then click Next when you are ready.
  6. Click Next to start the restore process. It may take 10 minutes up to an hour fom anywhere to restore.
  7. Once the restore is complete, your computer will restart. After the reboot it will load Windows and start the installation of your software and drivers. Your computer will restart several times during this process. Once they are all completed, your computer will be like it was when you bought it first.

  See you soon.

• My computer is infected with virus/bug I have checkd with Anti virus few records showed infected but could not remove.

  My computer is infected with a virus/bug I have checkd with Anti virus few records showed infected but could not withdraw, step by step programs stoped working, I tried all the things microsoft Web and other webs to run antispy etc, but nothing works programs start, but halfway to display error and stop now even explore stop working, now I had a white windoa screen opens more but I have a lot of data that is important, how to fix it? can anyone help please thanks

  Raz2009,
  If you have a known problem with the virus then I suggest to get an antivirus program that you can boot from and run it without starting Windows.

  Another option would be to format your drive and do a clean install of Windows (this would remove all the data of your drive).  If you have a backup of your data, this is the best course of action.  If you do not have a backup, you can then do a parallel install (This installs XP in a different folder if you don't lose any data). Here is an article on installation options: http://support.microsoft.com/kb/316941
  Mike - Engineer Support Microsoft Answers
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Computer is hacked and infected with the virus

  Original title: * address email is removed from the privacy *.

  Ago on my pc which I did not authorize .and they put users reprogram the files on my pc, including spyware. maleware.Trojan virusesother questions like they controll the pc .notme I treid norton distance help and everything I can to be the true owner of the hackeoseproff tesional until now I couldn't .are those proffesional pirates .i m just orerydinary don't Guy not abig turned why give me all the stingy computery use m pcthanxy

  Hello

  Thanks for posting your question in the Microsoft Community forums.

  I see from the description of the problem, your computer has been hacked and that the computer is infected with the virus.

  I imagine the inconvenience that you are experiencing. We are here to help and guide you in the right direction.

  To fix this, I may need more information:
  1. when exactly this problem?
  2 is that all browsing the Internet?
  3. do you receive any error messages?
  4. what exactly you mean by "notme I treid Norton remote help and everything I can to be the true owner of the hackeoseproff tesional?

  I suggest you scan the computer antivirus using the Microsoft Safety Scanner.

  
  Microsoft safety scanner will help us to get rid of software viruses, spyware and other malicious software.

  
  The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  
  Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

  Warning: If you run the antivirus program that is infected by the virus scan will get deleted. Therefore, reinstall the program. Also, if files and folders are affected by the virus, while they might even get deleted.

  Check out the link for more information.

  Scams by e-mail or web: how to protect yourself
  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx#victim

  Let us know the status of the issue after you perform the troubleshooting steps. If you need additional help or information on Windows, I'll be happy to help you. We, at tender Microsoft to excellence.

• My macbook is infected with a virus, adware?

  I clicked on the quest for the card, and all of a sudden, a red screen on my browser and a popup indicates that my computer is infected with a virus, adware. I read a few other posts telling us a scam, but I can't click out of this! I am in google chrome and it won't escape and I cannot click outside the second small pop up that tells me call some techniques dumb assistance number!

  It's a scam. Do not click on and links or call the phone numbers. Just ignore it if you can. If this isn't the case, then see this:

  Useful links about Malware problems

  Open Safari, select Preferences from the Safari menu. Click the Extensions icon in the toolbar. Disable all Extensions. If it stops your problem, then re-enable one by one until the problem returns. Now remove this extension as it is the origin of the problem.

  The following comes from user stevejobsfan0123. I made minor changes to adapt to this presentation.

  Difficulty of pop-ups in browser that support Safari.

  Common pop - ups include a message saying that the Government has taken over your computer and you pay release (often called "Moneypak"), or a false message saying that your computer has been infected and you need to call a number of tech support (sometimes claiming to be Apple) to get it to be resolved. First of all, understand that these pop-ups are not caused by a virus and that your computer has not been assigned. This "hack" is limited to your web browser. Also understand that these messages are scams, so don't pay not money, call number, or provide personal information. This article will give an overview of the solution to remove the pop-up window.

  Quit Safari

  Usually, these pop-ups will not go by clicking 'OK' or 'Cancel '. In addition, several menus in the menu bar may become disabled and show in grey, including the option to leave Safari. You'll probably force quit Safari. To do this, press command + option + ESC, select Safari, press on force quit.

  Relaunch Safari

  If you restart Safari, the page will reopen. To avoid this, hold the "Shift" key when opening Safari. This will prevent windows since the last time that Safari was running since the reopening.

  It will not work in all cases. The SHIFT key must be maintained at the right time, and in some cases, even if done correctly, the window is displayed again. In these circumstances, after force quit Safari, turn off Wi - Fi or disconnect Ethernet, depending on how you connect to the Internet. Then restart Safari normally. He'll try to reload the malicious Web page, but without a connection, it will not be able to. Leave this page by entering a different URL, i.e. www.apple.com and try to load it. Now you can reconnect to the Internet and the page that you entered is displayed rather than the malicious.

  Remove the browser pop up problems

  Malwarebytes | Free Anti-Malware detection and removal of software for

  Apple Macintosh computers

  Adblock more 1.8.9, GlimmerBlocker, or AdBloc k

  Remove the adware that displays pop-up ads and graphics on your Mac

  How to remove adware FlashMall of OS X

  Stop advertising and pop-up advertising windows in Safari - Apple Support

  2.11 DetectX

• Someone broke into my computer informing me that he has been infected with malware, viruses, etc. and advising me to contact a phone number, also send me a live conversation on how to solve the problem. He claims to be an Apple / Safari servic

  Someone broke into my computer informing me that he has been infected with malware, viruses, etc. and advising me to contact a phone number, also send me a live conversation on how to solve the problem. He claims to be an Apple / Safari servic

  This kind of message is a scam. Do not meet it.

  Force Quit Safari, then restart Safari while holding the SHIFT key.