My computer says it is running service pack 3, but I noticed that two service pack 2 were installed. Is this right?

My computer has terrible fonctionnee and will not at all.  There a lot of errors blue screen and constant freezes.  It happens all the time.  The fact that service pack 2 is installed would be part of the problem?  Also, is it OK to enter the program records to remove a program if it does not appear in the section install/remove?  Thanks for your help.

Hi RonGerdes,

1. where to find two entries for service pack 2 on the computer?

2. Since when are you the bluescreen or constant freezing on the computer?

It is possible that some third-party programs installed on the computer is causing the problem.

I suggest that you put the computer in a clean boot state and check if it helps.

To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

If the previous step fails, then check the event viewer to determine the cause of the blue screen on the computer and post back with the details.

Procedure to view and manage event logs in Event Viewer in Windows XP

http://support.Microsoft.com/kb/308427

The recommended method for uninstalling any program using the Add/Remove programs in the control panel or by using the uninstall program provided the program provider.

First, you must uninstall the program by using the Add/Remove programs in the control panel and later, you can remove the program files folder.

How to manually remove programs from the add tool / remove programs

http://support.Microsoft.com/kb/314481

Tags: Windows

Similar Questions

  • HP Pavilion: Computer says printer HP deskjet F2180 door open, but it is closed

    Computer says printer HP deskjet F2180 door open, but it is closed.  Printer seems to be happy and work OK (no lights telling me that there is a problem) and when I took the cartridges (21 and 22) and then put back them in the printer, he printed the document scan for me.  It's just that, in the section printer HP on the PC, it says 1 document in the queue and printer: door open.  I have tried everything - everything is off for 30 seconds, etc., and time is of the essence that I have things printed on Saturday pm and collated etc..  Help, please!  Thank you, Lindaeleanor.

    Thanks Musicman - I was so desperate that I wore to try anything.  In the end,.

    Click on: Control Panel

    Click on: computer problems

    Click on: use a printer

    It came up with a window named troubleshoot & help prevent problems,

    Click on: next and EXPECTED

    Although at the end it said it could not find no problem - after a second or two the printer suddenly burst into life and it worked great since and I could get my printing done on time!

    Thank you very much for your efforts in replying to me.

    Best regards, Lindaeleanor

  • I have a new computer and I am trying to download Photoshop but it said that my serial number is not for a product calling?

    I have a new computer and I am trying to download Photoshop but it said that my serial number is not for a product calling?

    Make sure that your account allows you to administer your computer.

    Uninstall (if this option)

    Use disk utility to check your volume and repair permissions.

    Run the cleanup tool to remove leftovers that can block the installation.  Use of the Adobe Creative Cloud cleaning tool to solve installation problems

    It might be a good idea to run a repair permissions in disk utility help

    Now reinstall.

  • Firefox 24 says Java and VLC should be updated, but they show that they are the most recent versions. How to eliminate the designation wrong update?

    I checked the updates of plugins Firefox 24 and it showed that I needed to update Java and VLC media player even though I knew I had the latest versions. I ran FF update for both links and rebooted but still said that both need to update after a new analysis. I uninstalled both programs then re-installed the latest versions. FF always says I have v2.06 VLC and I 'vulnerable' but the VLC software shows that I have v2.08 which is the last. Java is now properly recognized and are more marked as in need of update. How can I get FF to recognize that I have the latest version of VLC? Thank you.

    I know that VLC has a problem that they don't update their file serving the Firefox plugin, and I'm not sure Java but you can check the licensing of Java on trusted sites.

  • I'm having the same problem: Microsoft says my Windows 7 is not genuine, but I know that it is?

    I read some of the other similar problems in this forum, but the problem is, the suggested solutions did not work for me:

    My COA sticker is no longer legible.
    My System Restore Point turned off the coast (I don't know why)
    SFC scans reported no problem
    slui.exe 4 for me is not a ' call-someone ' a ' function (I think it's because I'm in some faraway)
    I scanned my computer with Security essentials and it does detect malware or anything
    and finally, I don't want to buy an activation key!
    My laptop is not belonging to the first, but I'm sure that my OS is genuine, because I have had this for 2 years)
    ?) and I've updated the operating system when Windows asks me. The message "is not authentic" appeared a few days ago and I am not even connected to the Internet when he did.
    Any help will be greatly appreciated. It is the result of MGADiag:
    Diagnostic report (1.9.0027.0):
    -----------------------------------------
    Validation of Windows data-->
    Validation code: 50
    Code of Validation caching online: 0x0
    Windows product key: *-* - GJY49 - VJBQ7-HYRR2
    Windows product key hash: W5/6nm6F2UPXrCkY5xUhXb / + 21 = g
    Windows product ID: 00426-OEM-8992662-00006
    Windows product ID type: 2
    Windows license Type: OEM SLP
    The Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {5126613F-05DC-4F98-8A35-058E37F7CEFC} (3)
    Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Product name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130104 - 1431
    TTS error:
    Validation of diagnosis:
    Resolution state: n/a
    Given Vista WgaER-->
    ThreatID (s): n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    Windows XP Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    File: No.
    Version: N/a, hr = 0 x 80070002
    WgaTray.exe signed by: n/a, hr = 0 x 80070002
    WgaLogon.dll signed by: n/a, hr = 0 x 80070002
    OGA Notifications data-->
    Cached result: n/a, hr = 0 x 80070002
    Version: N/a, hr = 0 x 80070002
    OGAExec.exe signed by: n/a, hr = 0 x 80070002
    OGAAddin.dll signed by: n/a, hr = 0 x 80070002
    OGA data-->
    Office status: 103 blocked VLK
    Microsoft Office Enterprise 2007 - 103 blocked VLK
    OGA Version: N/a, 0 x 80070002
    Signed by: n/a, hr = 0 x 80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Data browser-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default browser: C:\Users\Draze\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: fast
    Download unsigned ActiveX controls: disabled
    Run ActiveX controls and plug-ins: allowed
    Initialize and script ActiveX controls not marked as safe: disabled
    Allow the Internet Explorer Webbrowser control scripts: disabled
    Active scripting: disabled
    Recognized ActiveX controls safe for scripting: allowed
    Analysis of file data-->
    Content Spsys.log: 0 x 80070002
    License data-->
    The software licensing service version: 6.1.7601.17514
    Name: Windows 7 Ultimate edition
    Description: operating system Windows - Windows (r) 7, channel OEM_SLP
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7601.0000-0512013
    Installation ID: 017874274316443381829146446683049740946221454982916565
    Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use license URL: http://go.microsoft.com/fwlink/
    ? LinkID = 88341
    Product key certificate URL: http://go.microsoft.com/fwlink/
    ? LinkID = 88340
    Partial product key: HYRR2
    License status: Notification
    Notification reason: 0xC004F059.
    Remaining Windows rearm count: 4
    Trust time: 20/02/2013-17:52:42
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    Beyond: 0 x 0000000000000000
    Event timestamp: 2:20:2013 16:32
    ActiveX: Registered, Version: 7.1.7600.16395
    The admin service: recorded, Version: 7.1.7600.16395
    Output beyond bitmask:
    --> HWID data
    Current HWID of Hash: NgAAAAIAAgABAAIAAgABAAAAAgABAAEAJJS2Y3cWJLDqTji81I/qL27H7IPm5VIf9NT45iqF
    Activation 1.0 data OEM-->
    N/A
    Activation 2.0 data OEM-->
    BIOS valid for OA 2.0: no, table invalid SLIC
    Windows marker version: N/A
    OEMID and OEMTableID consistent: n/a
    BIOS information:
    ACPI Table name OEMID value OEMTableID value
    APIC INTEL CALISTGA
    FACP Compal CALISTGA
    HPET Compal CALISTGA
    START PTLTD $SBFTBL$
    MCFG INTEL CALISTGA
    SLIC Compal CALISTGA
    APIC INTEL CALISTGA
    SSDT SataRe SataPri
    SSDT SataRe SataPri
    SSDT SataRe SataPri
    SSDT SataRe SataPri
    SSDT SataRe SataPri

    Your Windows installation is a forgery - as is your Microsoft Office installation.

    You must reinstall using real media a key.

    For which version and edition of Windows is your computer under license, according to the COA sticker on the case?

  • Setup error says 'Contact Adobe Customer Support for Assistance', but it seems impossible. I'm trying to install CS3 on Maverick.  Will I just give it up as hopeless and kiss my Adobe software goodbye?

    I went around and around the Adobe customer support site, and it only allows me to post a request in the support group.

    I downloaded a dmg of CS3. I have my license loan number.

    I try to install it, and I get the error message:

    Setup error

    Setup has encountered an error and cannot continue. Contact Adobe customer service.

    But I can't communicate with them. Adobe support is going in circles. Now what?

    Maybe CS3 does not work on OSX Mavericks.  It would help if they would just say.

    Some people have had some success, http://roaringapps.com/apps:table

    You must run the cleaner and then try and install, use the CC cleaning tool to solve the installation problems | CC, CS3 - CS6

    If this fails with the same indefinable message, check your Setup logs, problems with the Setup logs. CS5.5, CS5, CS6, CC

  • I have an old data file of firefox from a transfer of the computer I did and I want to get all the sites that I had organized how can I do this?

    If earlier I transferred my old files from the computer to my new computer and when I did I tried that my firefox books brands added when I did he just make an old firefox data file. I went in there it has the markings of books, but the problem is it is not really readable a little mixed up and I want to know if I can import it to my only current or somehow get it organized so I can at least see them outside or on a note pad just each bookmark on its own line? I added a picture what it looks like

    You can use the notebook (Firefox/tools > Web Developer) to inspect and edit files in JSON format quite easily.
    There is a "Pretty Print" button to add line breaks.

  • I get error code0x000000E3 on my other computer. Will not start at all. After seconds tick I get a blue screen. You have a difficulty? I noticed that I'm not the only one with this problem

    This computer is used by my son.  He said that began after you sent an upgrade.

    amatgo,
    Begin by trying things in this thread.  Let us know the results. Mike - Engineer Support Microsoft Answers
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Information system says that I am running Windows 8.1 but Windows mean I'm under 8.

    Original title: information system

    My information system says I am running windows 8.1 but windows is saying I'm under 8.
    When I go to the store to see if it will be updated it tells me that there was a problem.
    I don't want windows 10.

    My information system I am running windows 8. 1, but windows means I'm under 8.
    When I go to the store to see if it will be updated it tells me that there was a problem.
    I don't want windows 10.

    Hello

    With a system 8.1:

    When you right-click on the taskbar and select system, which is where it tells you that you use 8.1

    More information required as to where you're looking and get it in.

    See you soon.

  • Get windows message could not connect to windows all the service of user agent install.

    Unable to connect to a windows service. Windows could not connect to windows all the service of user agent install. This prevents standard users to log on.
    As long as administrator, you can go through the system event log to see why the service did not respond. I don't know how to look at the newspaper and how to solve the problem if I do.

    Hello

    (1) did you make any changes before the show?

    (2) when exactly you get the error message?

    (3) you are able to connect to the desktop computer?

    Method 1: check if all windows users install agent service is started.

    a. press theWindows key + R, type services.mscand press ENTER.

    b. search service namedWindows user all install service agent.

    c. Windows user all install service agent must behandwritten.

    d. check if it is started, otherwise do a right-click on the service and clickStart.

    Method 2: Troubleshooting maintenance system to operate.

    a. press theStart button on the keyboard.

    b. click Control Panel.

    c. typeTroubleshooting in the 'search' tab, and press enter.

    d. clickshow all on the left panel.

    e. clickSystem Maintenance, new window will appear.

    f. follow the instructions on the screen.

    Method 3: run System File Checker Scan to fix the problem with missing or damaged files.

    a. press the Windows key + X, and then click command prompt.

    b. type the command:sfc/scannow , and then press on Enter.

    c. restart the computer and check.

    Note: The tool (SFC.exe) System File Checker scans missing or system corrupted files and repairs them.

    You can check the link for more information.

    http://Windows.Microsoft.com/en-us/Windows-8/improve-performance-optimizing-hard-drive

    Disclaimer clause.

    The data available on bad sectors may be lost when chkdsk attempts to repair your hard drive.

    Converting a hard disk partition or volume from NTFS to FAT32 requires that you reformat the partition, which deletes all the data on this subject. Be sure to back up data that you want to keep before you begin.

    Please report if you are still having the problem. I will be happy to provide you with the additional options that you can use to get the problem resolved.

  • I bought Adobe Acrobat 4.0 and aired on a Windows XP laptop. I bought another laptop running Windows 7, but it seems that my version of Adobe Acrobat 4.0 is not compatible with Windows 7. What should I do?  Do I purc

    Some time ago I bought Adobe Acrobat 4.0 and aired on a Windows XP laptop. I recently bought another laptop running Windows 7 Professional, but it seems that my version of Adobe Acrobat 4.0 is not compatible with Windows 7. What should I do?  Should I purchase an upgrade?

    Hi johnindallas,

    Yes, you reason as acrobat 4 is not compatible with Windows 7.

    Acrobat 4 is a very old version and Adobe no longer provide support for this version.

    I suggest you buy the Acrobat DC subscription or license.

    For more details on the plans & pricing, please see:

    Plans and prices. Adobe Acrobat DC

    Concerning

    Meenakshi Negi

  • Whenever I try to install itunes 64-bit, my computer says "windows service install could not be accessed. This can occur if you are running windows in safe mode,

    Please help with the problem of itunes

    Whenever I try to install itunes 64-bit, my computer says "windows service install could not be accessed. This can occur if you are running windows in safe mode or if windows install is not installed correctly "...  I tried everything that the computer does not work please help as soon as possible, thank you

    Hello

    • What version of Windows are you using?
    • This happens with this program only?
    • What were the changes made before the problem occurred?
    You can check this link:
    Problems installing and uninstalling programs on Windows computers
  • I can't get the update of windows to run. I get an error message that says that the update service does not work and I have to restart my computer.

    I am running Vista on a 64-bit computer.  I don't know with certainty how current I am, because as a problem earlier, but different, brought me back to earlier restore versions.  I checked the Services and confirmed that the Windows Update service is started.  I restarted my computer and the problem persists.

    Is there a file that might have something in it that shouldn't be there or I'm probably deal with a corrupt program?

    Hello

    You can reset the Windows components and see if it works fine.
    How to reset the Windows Update components?
    http://support.Microsoft.com/kb/971058

  • After I downloaded beta Security Essentials, my computer say suddenly that he was not a genuine copy of Windows running and locked up.

    original title: the customer service is horrible

    After I downloaded beta Security Essentials, my computer say suddenly that he was not a genuine copy of Windows running and locked up.

    I called last night and got a foreign person has attempted to resolve the issues and could not, so he told me that I had to call back after 06:00 to speak to someone in the United States.
    So I called back today at 06:00 and got one of those who are running around things voice control that didn't fix my problem at all. After much effort, I got a live person. Again, it was a foreign person (why make me wait all night and get up early to call?!?!)
    This woman told me to restart. I told her that I had rebooted about 10 times since the day before and each time he took forever to load back up the box that tells me that I need to activate windows. She has reiterated, "I ask you to restart." I knew he wouldn't do ANYTHING, but I did and after the session it forever (as I told him it would be) she told me that I had to remind once I got up the box again. I called after that I got the box AND HAD TO START OVER again ONCE with someone new. Of course, she was trying to pass me to someone else.
    Of course, after all this trouble, no MS sells a product key for Vista, it is abandoned. So I need to go buy Windows 7 and she told me that I'll LOSE EVERYTHING when I install it - all my documents and family photos are gone forever. Why not take my money and sell me a product key instead of let me in trouble?
    The worst ever undertaken. Of course, MS doesn't care because they have a monopoly.

    You should not need to buy anything except the recovery disc for your machine (if the built-in recovery partition does not work), unless you really need Win 7 for some reason any.

    That being said - the COA sticker on your machine is readable? If Yes, then you should have no problem with a Windows 7 upgrade version - but you will need to either use activation by phone, or installation methods described here...

    http://www.winsupersite.com/article/Windows-7/clean-install-Windows-7-with-upgrade-media

  • HP ENVY 360: Need to update driver on the new laptop to run graphics - computer says contact Lim

    I just bought a new HP laptop and I am trying to run a new application of video game that says I have an error AP301... apparently the driver on my system is later and only available at HP as a custom product - I would like to upgrade to the latest Intel driver but the Intel guys send back me to HP because the driver on my repressive owns HP...  I feel stuck... any suggestions?  Scott

    Here's what you need to run FORZA Motorsport 6: Apex. You need 2 GB dedicated and your video card has 128 MB dedicated.

    The GT740 is minimal and the Intel HD 520 is much less powerful:

    http://www.game-debate.com/gpu/index.php?gid=3285&gid2=1247&compare=intel-hd-graphics-520-mobile-vs-geforce-gt-740m.

    In other words, it is a challenging game that will simply not play on your computer. The game requires a new driver because it detects that some functions it must run are not taken in charge and on some video cards, a driver update will correct this, but your problem runs deeper than a few drivers way.

    Forza Motorsport 6: Apex system requirements

     

    Minimum

    Recommended (1080 p at 60 frames per second)

    Ideal (4K at 60 fps)

    OPERATING SYSTEM

    64-bit version of Windows 10 1511

    64-bit version of Windows 10 1511

    64-bit version of Windows 10 1511

    Processor

    Intel Core i3-4170 3.7 GHz

    Intel Core i7-3820 @3.6 Ghz

    Intel Core i7 - 6700 k @ 4 GHz

    GPU

    NVIDIA GeForce GT 740

    AMD Radeon R7 250 X

    NVIDIA GeForce 970

    AMD Radeon R9 290 X

    NVIDIA GeForce GTX 980ti

    AMD Radeon X fury

    Disk space

    30 GB

    30 GB

    SSD + 30 GB

    RAM

    8 GB

    12 GB

    16 GB

    VRAM

    2 GB

    4 GB

    6 + GB

    DirectX

    DirectX 12

    DirectX 12

    DirectX 12

    Suggested entry

    Xbox controller 1

    Xbox controller 1

    Xbox controller 1

Maybe you are looking for

  • Pic message transfer failure

    Over the past two days, the Messages Application on my iMac and MacBook Pro is faced with a problem. Specifically, when a jpeg file is sent from an iPhone, it is not received by my iMac or MacBook Pro.  I can send JPEGs of my computers through Messag

  • Created recovery 2 discs but for the installation of the OS is used only

    I went to a friends this afternoon and he made the recovery discs and everything went well, 2 discs were made.Now, he has just phoned to say he used the discs on his laptop computer, but only one was used then why do 2, is it necessary to n2.Ken

  • Self Extracting BIOS upgrade fails

    I have a Pavilion 15-n096ea with the original BIOS.  I think that sp64555 is the upgrade of the BIOS for this. The downloaded file works on Windows and can either upgrade the BIOS, create a bootable USB drive that upgrades the BIOS or just put the BI

  • Why are my main features does not record all the time

    My computer is showing ignso soehin on what is happeing I can type. What could be the problem? I have to press the key more than once to and sometimes they gel together, it makes me crazy that all connections have been verified to virus protection sa

  • Device Consumer IR - (code 31)

    Hi there I turned off my dell studio laptop last night when I went to turn this morning that it only would not start nothing worked and more running in SafeMode with network I looked everywhere on how to solve this problem and learned it's Consumer I