My computer Toshiba Satellite keeps the 'blue screen' and that is to say that it is caused by "a problem with a USB driver. How can I fix it?

Resolve a problem with a USB driver

You have received this message because your universal serial (USB) bus driver caused a stop error, also known as a blue screen error. This error means that the computer has stopped abruptly to protect against potential corruption of data or loss.

What is a driver?

A driver is software that allows your computer to communicate with hardware or devices. Without drivers, the hardware you connect to your computer (for example, a video card or a webcam) may not work properly.

The recommended steps that follows can help to eliminate this problem, or at least reduce its frequency. Try them in the order listed. If a step cannot solve or reduce the problem, then move on to the next.

Steps to fix this problem

  1. Adjust your computer's power settings

    The following power settings may help reduce the frequency of this problem.

    1. Turn off the USB selective suspend setting:

      1. Click on the Start button .

      2. In the search box, type power options, and then press ENTER.

      3. Find the plan selected, and then click change plan settings.

      4. Click change advanced power settings.

      5. Double-click the USB settings , and then double-click on USB selective suspend setting.

      6. Make sure that the USB selective suspend setting is disabled. If it is enabled, click it and select disabledand then click OK.

    2. Disable power saving mode (computer portable computers only):

      1. Click on the Start button .

      2. In the search field, type power options, and then press ENTER.

      3. Under Preferred Plans, ensure that High Performance is selected, and then close the window.

  2. Look for an update of the BIOS for your computer system

    Several computer manufacturers whose computers have this problem published BIOS updates to fix this known issue. Contact your computer manufacturer to see if a BIOS update is available for your computer model.

    What is the BIOS?

    The basic input/output system (BIOS) is software built into a computer that runs when the computer is turned on. Among other things, this software starts the operating system, and supports the transfer of information between hardware devices (such as the keyboard and the monitor).

    How can I find the manufacturer of my computer?

    Click on the Start button , type msinfo32 in the start search box and press ENTER. The manufacturer of your computer is listed as the manufacturer of the system in the right pane of the system information window.

    Click here to go online to see the contact information for most of the computer manufacturers

  3. Download and install the latest updates and drivers for your computer

It's a good idea to periodically check the updates of driver for your computer, especially if you added new hardware recently, such as a USB hub or other USB device.

What is a USB hub?

A USB hub is a device with multiple (USB) universal serial bus ports. USB ports are narrow and rectangular connection points to connect USB devices to your computer. A USB hub is used an Extender of port or port replicator, providing more USB ports to run from a USB connection on your computer. USB hubs can be external devices that connect to a USB port, or they can be internal devices built into your computer.

To check for driver updates:

  1. Use Windows Update to find and install updates:

    1. Go online to Windows Update

    2. Click the check for updates in the left pane, and then click view available updates.

      What happens if I see any updates available?

      • If you see you receive updates: managed by your system administrator, you can try clicking on the link to check online for updates from Microsoft Update or Search online for updates from Windows Update, but you should maybe contact your system administrator to get the desired updates.

      • If you do not see the message above and no update is available in Windows Update after clicking on the link check the updates in the left pane, then the available updates have already been installed.

    3. Select the driver for your device updates and more updates to install.

      Note
      We recommend that you install all Important updates and recommended. These updates improve the security and stability of your computer.

    4. Click on install. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  2. If you recently added a new hardware device on your computer, go online to the manufacturer's Web site to see if there is an update to the driver.

  3. If you recently added a new program on your computer, go online to the manufacturer's Web site to see if an update is available.

Steps to work around this problem

Warning
These measures are intended to solve a specific problem, but could do so by temporarily disabling or removing some features on your computer.

  1. Try to remove newly added USB devices

    If this issue occurs after adding a USB hub or other USB device, consider removing to see if the problem goes away. If this resolves the problem, contact the manufacturer of the device for the updates or other recommendations.

  2. Do not disconnect USB devices while the computer is to stop or go to sleep

This problem is known to occur when USB devices are disconnected when the computer is trying to stop or switch mode to 'sleep'. This is common with cell phones, especially those with a docking station, as docking station can act as a USB hub. The frequency of this problem could be reduced by allowing your computer to completely close or completely in sleep mode before detached from its docking station or unplug it or the docking station USB devices.

If you know which USB device is causing the problem

It may be possible to prevent the Blue error screen by choosing the option remove the device safely in the Notification area, before putting your computer into sleep or Hibernate mode.

  1. In the system tray, click the icon to remove the device , select the USB device that you think that the origin of the problem and then click OK.

  2. Do not physically remove the USB device.

  3. Perform the action which resulted in the Blue error screen, so that was taken the functioning of your computer after the mode standby, hibernation, or, in the case of laptops, close the laptop computer or place it in a docking station.

    1. If the Blue error screen persists, it is likely that the problem is with another USB device. Try this procedure using other USB devices until you find that at the origin of the problem.

  • If the Blue error screen disappeared, you have probably identified the device causing the problem. Contact the manufacturer of the device for more information on how to solve this problem, or use the option to remove the device safely to work around him.

  • Note
    Depending on the manufacturer and model, some USB devices will become available automatically when you resume using your computer. Others will require that first disconnect you physically and then plug back in front, they will be recognized by the computer. Check the system tray to see if the USB device that you removed safely become available when you started to use your computer again. If she did not become available automatically, then physically unplug it and then plug it in again.

    This is the screen it gives me. Help, please! If problem fixed, will BE AWARDED!

    Hi ChayceSteffiare,

    For instructions on solving problems with USB devices, see the following article:

    Tips for solving problems of USB devices

    To fix blue screen errors, see the following article:

    Pick up the pieces after a computer crash

    See also:

    Optimize Windows Vista for better performance

    Ways to improve your computer's performance

    Tags: Windows

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      Dear users of Toshiba

      I use Vista Service Pack 2, 32-bit on Satelite L300-1DN. My laptop does not start.

      I get a blue screen with a message at the end STOP: 0 x 00008086

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      Best regards

      Joe

      Find the other thread you have created some time ago:
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      Jin

      > I'm stuck with black repair screen of windows startup with the able to move mouse cursor.
      > Normal windows startup ends with a blue screen:
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      How did you start problem start? I mean if you have installed any driver or application or smth like that... In your place, I would like to reinstall Os than to try to fix it.

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      If you have important files smth on your hard drive, you can use Windows live cd to move them to a usb drive.
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