my computer vista laptop stops working

my computer vista laptop stops working. It starts ok and allowes me to choose my user account, then it loads to the top of my page with all the desktop icons and wellcome page, then it stops working. How to solve this problem? Thank you!

LTCRay,

If the problem persists in Mode without fail, it is very likely that the system has been infected.
You can take a look at the post of PA Bear on the removal of the malware on this thread:
Remember that you may need to removed the hard drive from the system to scan for infections.
I hope this helps!

Cody C
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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