My computer will not start, getting warning that the iertutil.dll is missing for Internet Explorer

Anyone know how to fix this problem? I get a warning saying that the iertutil.dll file is missing for internet explore. When I start my computer, all I get is my screensaver with no office. The only way I can continue any part of my computer is to go to alt del to get to the control task manager.

Do you mean you see a message like this:

Explorer.EXE - unable to locate component
This application has failed to start because iertutil.dll was not found. Reinstalling the application may fix this problem.

That file should never be missed and it takes an extra effort to remove it on purpose because there are one of 3498 files who cares about Protection of file Windows (WFP).

If explorer.exe is not running, all you will see is your screen background image.

The file is in this folder (assuming that XP is installed on your C drive):

c:\Windows\System32

Since you can get into the Task Manager do the following:

Since the Task Manager, click file, new task (run...) and then click Browse and navigate to this folder:

c:\Windows\System32\dllcache

If you are unable to find or do not see the dllcache folder, because your system is not configured to display hidden files and folders, simply type the path to the folder name in the "Open:" box

c:\Windows\System32\dllcache

Make sure the "Files of type" box is set to show all files (or you will not see any), and then click OK to display all files.

Locate copy the iertutil.dll file backup in the folder c:\windows\system32\dllcache, made a right click and copy and go back up a folder c:\windows\system32, right-click in an empty area and paste the file there.  Answered in the affirmative if invited to replace the existing file.

If you can't find the file in the dllcache folder (should be), depending on your installation, there may be a copy of the file on your system in this folder:

c:\windows\ServicePackFiles\i386

If you find there, copy the file missing from there and paste it where it belongs

It is possible that some malicious software or your antivirus/antimalware indeterminate quarantined (actually deleted) the right file and the backup copy of which must be in the dllcache folder.

In this case, you can download a copy of my SkyDrive and use networks disks (on foot) to bring it to the system afflicted on a USB key or a floppy disk.

You may be able to 'Run' iexplore.exe in the Task Manager to get on the Internet and just download it.

I downloaded a copy of XP Pro SP3 file you need on my SkyDrive (everyone has a SkyDrive for file sharing).

You can download it and when you do, place a copy of the file in these two folders (assuming that Windows is installed on your C drive):

c:\Windows\System32
c:\Windows\System32\dllcache (this is where XP keeps backups of important files).

Here is the link to my SkyDrive and you can get the file you need here:

http://CID-6a7e789cab1d6f39.SkyDrive.live.com/redir.aspx?RESID=6A7E789CAB1D6F39! 311

When you see the files available for download, you will not see the extension of file (.exe, .dll, .cpl, .sys, etc), but when download you them they will have the right extension.

When you download the file (especially if you use Internet Explorer), when you get a chance to save the file, it cannot save the file with an extension (for example, .exe, .dll, .cpl, .sys) then you will need to manually add the extension appropriate to the file when you download the file before you save it.

You can download the file without the extension, and then rename the file to add the appropriate extension.  You do not want to use a file called rundll32 when the name of the file should really be called rundll32.exe (if the downloaded file has no extension, you will need to change the name of the file to add the appropriate extension to make it work.

You then put the downloaded files in the correct folders on your system.

That may not solve all your problems, but at least you will be spending this part and we can then fix the rest.

Since it is all very suspicious to meI would follow with this:

Download, install, update and do a full scan with these free malware detection programs at:
Malwarebytes (MMFA): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
They can be uninstalled later if you wish.
Restart your computer and solve the outstanding issues.

Tags: Windows

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