My computer windows 8 does not recognize my Canon's SELPHY PRINTER. What can I do?

My new computer Windows 8 does not recognize my Canon SELPHY printer. What can I do?

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Hi Jan,

1. What is the number of the Canon Selphy printer model?

2. have you installed the drivers from the printer?

3 have you tried to plug it into different USB ports?

I understand that you are not able to connect printer Canon Selphy on Windows 8.

Check if the device is detected in Device Manager.
Follow these steps:
a. on the desktop, press the Windows key + X , and then select Device Manager.
b. expand Print Queues , and then right-click on the printer.
c. Select Properties , and then check to see if the device works properly under device status.

Is there a yellow triangle with an exclamation mark inside, then it indicates that there is a problem with the drivers.

Follow these methods and check if that helps.

Method 1: It is easier to connect to a printer on Windows 8.  Simply plug the USB cable from your printer to a USB port available on your computer.  If the computer is not find the printer, then plug it into another USB port and verify.

Some older printers can require additional information to complete the installation, so connect you using the Advanced Printer Setup.
Reference: install a printer in Windows 8

Method 2: If there are no printer drivers available for the printer, then I suggest you to install the driver in compatibility mode.
Install the drivers in compatibility mode for Windows 7.

Follow this link and install the drivers for the printer.

http://www.USA.Canon.com/Cusa/support

Check out the following link to install the drivers in compatibility mode.

Make the programs more compatible with this version of Windows

http://Windows.Microsoft.com/en-us/Windows-8/older-programs-compatible-version-Windows

Reference: What to do if Windows can't find a device
http://Windows.Microsoft.com/en-us/Windows-8/why-isn ' t-windows-conclusion-device

Follow the steps and let us know the results.   If you have any other questions, please post, we will be happy to help you.

Tags: Windows

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