My computuer does not recognize me as the system administrator - cannot install or remove programs

For some reason, I'm able to do some updates on my laptop, but I can't install or remove all programs, even though I am the administrator (and the only user in addition to comments). I get messages that this "installation is forbidden by system policy" or "you don't have write permissions. I tried to restore the system to a point before all that is going on has begun, but no luck. Any help here? Thank you!

Hi g.narvaez.3,

Thanks for posting on answers.microsoft.com community forum.

According to the information provided, I look into the creation of a new user with administrator rights and check if the same problem occurs on this user.

Here is a link to create a new user.

http://windowshelp.Microsoft.com/Windows/en-us/help/68a1c4fd-B3F6-4cb9-93a1-8a6023836e531033.mspx#E1D

If it does not work on this user account, your user account may be damaged.

Here is a link to troubleshooting corrupt profiles.

http://windowshelp.Microsoft.com/Windows/en-us/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspx

Please let us know if the new user has the same problem or if additional assistance is needed on this issue.

Kind regards

Debbie Microsoft Support Engineer answers visit our Forum of Microsoft answers Feedback and let us know what you think.

Tags: Windows

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