My creative cloud has been slain in "the update installation" 5% for days now "

I have a macbook and the creative cloud installedScreen Shot 2016-02-20 at 23.03.49.png, and he's been stuck in "The Update Installation" 5% for several days now.

This is what it looks like, I don't know what to do because he said I can't same Unistall it.

Help, please.

Hello

Please try the following steps to resolve this problem.

(MAC)

(1) close adobe all processes in the activity monitor (cloud Creative), synchronization of the base, CC, ccx, services for the desktop application adobe, adobe office, CIB Adobe updater AAM Broker service

2) navigate to the following locations and assign all permissions to the adobe folders to the current user. To navigate, click on go in the bar on then click goto... type/library/application support of / and then click OK.

(3) to assign the authorization right click on adobe folder and click on Get info... A window will open. Then click on the lock symbol to allow editing. Then click on sign + to add your user name. Then change read only to read and write. Then click gear icon on the bottom and click on apply to the elements included and click ok... Go to the next step then.

3) navigate to the location following support/adobe application and rename in oobe to oobe.old and aamupdator.old aamupdator.

(4) place you ~/Library/application support/adobe/oobe and rename in oobe to oobe.old and aamupdator.old aamupdator.

Cloud creative library and remove 5 open application).

(6) open utility library of the application itself and delete Adobe application manager and creative cloud

(7) install creative cloud from link according to https://creative.adobe.com/products/creative-cloud

(8) launch cc app and it should work properly

Tags: Adobe

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