my creative cloud is not getting updated. the update does not start yet. There has been 0% for the last 24 hours now

my creative cloud is not getting updated. the update does not start yet. It was 0% for the last 24 hours

Hello

Please follow the steps below and check it, if it helps:

1 - click wheel settings in the upper right of the cloud creative app > Preferences > sign out

2 force quit Adobe all activity monitor processes / end of task for Adobe on the process from the Task Manager (e.g. cc, Core sync, the broker CC library, Office, Adobe, Adobe CPI, demon Adobe Crash etc..)

3-

MAC: Right-click on the icon in the Finder and select the 'Go - To' folder option. You will get a text box, type in the following command and then press the 'return '. ("Not to be missed ~ symbol") ~/Library (It will open the folder of the user's library.)

Then go to the Application Support > Adobe > OOBE folder and folder AAM Updater so trash

WINDOWS: C:\Users\\AppData\Local\Adobe\ MAA UPDATER and OOBE times

4-

MAC:  Go to the Apple icon > System Preferences > privacy and security > firewall > TURN OFF (to do this, you will need to click on the padlock in the lower left of this machine and then enter your mac password)

Go to the Apple icon > System Preferences > Security and privacy > General > allow applications downloaded on should be in ANY

WINDOWS: see, turn the firewall on or off - Windows Windows help

5 make sure there is no other Internet active safety program - if it is then go ahead and launch CC app and login and check

Let us know if that helps.

Kind regards

Bani

Tags: Adobe

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