My creative cloud no longer works. When I try to reinstall, I get the message "AAM cannot initialize. I tried all the instructions but it still does not work. Robert

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• Hello! I can't save my projects to the creative cloud... When I try to upload them to the cloud, it displays a message no connection. I am connected, so I don't know what to do, can someone help me?

  Hello! I can't save my projects to the creative cloud... When I try to upload them to the cloud, it displays a message no connection. I am connected, so I don't know what to do, can someone help me? I use Photoshop touch for iPad iOS 7 thank you!

  Are you connected to your CC account through the PS touch settings? Have you checked?

• I suddenly have a problem when you try to download I get this message. "Cannot transfer to Internet Download manager." 0x8002801D error

  Error of the IDM

  I suddenly have a problem when you try to download I get this message. "Cannot transfer to Internet Download manager." Error 0x8002801D in windows XP. Pleasw help to y for remedy.
  Thank you

  Hello

  (1) what you're trying to download?

  (2) how you try to download?

  (3) what browser you are using to download?

  (4) don't you make changes to the computer until the problem occurred?

  Step 1: This error occurs when your browser and IDM are set to run under different privileges.

  Maybe you have set to run IDM with administrator rights. This is not correct. IDM Ouvrezledossier if please, right-click on 'IDMan.exe', select the 'Properties' menu item, switch to the "Compatibility" tab and uncheck the checkbox "Run this program as Administrator" (arrow 2 on the image). In addition, you must remove the compatibility with previous versions of Windows if there is none activated (arrow 1 in the picture).

  

  If this does not help, try to do the same for the executable file of your browser. In addition, turn off the feature with older versions of Windows and "Run this program as Administrator" checkbox.

  Step 2: You may need to run IDM with administrator once rights to register its DLL files. Exit IDM using "Tasks-> output" of the main menu. Then right click on IDM launch icon in the Windows (arrow 1 in picture) programs launch menu and select "Run as Administrator" (arrow 2 on the image).

  

  Then exit IDM again and run normally.

  Hope this information is useful.

• Hello.  I bought Photoshop in Italy about 4 years ago.  I bought a new camera and Photoshop won't open the RAW files.  I tried to download the update, but it still does not work.  How can I get updates?

  Hello.  I bought Photoshop in Italy about 4 years ago.  I bought a new camera and Photoshop won't open the RAW files.  I tried to download the update, but it still does not work.  How can I get updates?

  Locking: double post. See: Hello.  I bought Photoshop in Italy about 4 years ago.  I bought a new camera and Photoshop won't open the RAW files.  I tried to download the update, but it still does not work.  How can I get updates?

• COM Surrogate does not work on my computer. I installed all THE updates, but this still does not work. Help, please.

  I don't know what is COM Surrogate.  It lights up just on the screen and I don't know why!  He just tells me to install important updates, what I've done.

  Hi Carolina,.

  According to Alexander in this thread of TechNet:
  "COM Surrogate (dllhost.exe) is an application that is often used by Windows Explorer to isolate themselves from codecs (if explore would be the codecs in its own process, it would crash as it did in XP, so explore generates dllhost to actually treat the miniatures, etc outside its process space)."
  http://social.technet.Microsoft.com/forums/en-us/itprovistadesktopui/thread/f6630b7b-4692-46df-91bc-db10da2d1346/
  There are a few things that people have done to solve the problem.
  1. If you have Nero or Roxio Easy CD Creator installed, try to uninstall it to see if this problem is still happening.
  http://Windows.Microsoft.com/en-us/Windows-Vista/uninstall-or-change-a-program
  ' 2 ' Kiifer ' reported that checking the "Always show icons" option in folder options seems to have solved their problem.
  Click Start > click computer > press the Alt key to bring up the menu option Tools > click on options files > click the View tab > check the box for always show icons, never thumbnails. This is the first check box under files and folders.
  Please keep us updated.

• Creative cloud no longer works. When I start in the menu or the systemtray, I get a blank screen of the creative cloud.

  Creative cloud no longer works. When I start in the menu or the systemtray, I get a blank screen of the creative cloud.

  Hello

  You can refer -:new Creative Cloud application unusable: it is empty!

  and also try:-screen black at sign - in | Creative Office Cloud app

  Also try:-App does not open. Wheel of progress turn continuously

  Hope this helps!

• Installation of creative cloud no longer works

  I tried for 2 weeks install creative cloud on my macbook pro and it won't work

  Whenever I open it and go to apps it says: "the installation of creative cloud no longer works."

  

  I followed all the instructions about uninstalling, cleaner running, remove the OOBE folder, checking every file on the disk permissions - nothing works

  I created a new admin account and installed on it and it works fine, but I can't move all my apps/documents etc... to a new account just to use photoshop/lightroom

  I tried to go to the live support, but after 40minutes, no one responded

  Can someone please?

  I see some comments about broken on adobe files and other permissions, but I don't see any resolution on the forums

  Huge thanks to Sidibe on the live chat - it everything is solved

  for users who find this on my ~/Library/Application Support/Adobe folder permissions were wrong - I think the upgrade to the mavericks

  The 'admin' user group have read & write for the creative cloud app permissions could not create folders and files he needed too

  Gave the "admin" group r + w access and everything works perfectly now

• When I try to update creative cloud, I get a popup to connect, I get my Adobe password, but it does not work. I have reset my password and I tried again, but it still does not work.

  When I try to update creative cloud, I get a popup to connect, I get my Adobe password, but it does not work. I have reset my password and I tried again, but it still does not work.

  The password screen shake when you enter the password?
  If so, it asks your Mac password.

  Don't worry about file opm, Adobe recreates him when you try to connect.

• How I download/install adobe first cc on the D drive because I don't have enough on the C: drive? Ive gone to settings on creative cloud and location of the file changed already but it still does not work.

  How I download/install adobe first cc on the D drive because I don't have enough on the C: drive? Ive gone to settings on creative cloud and location of the file changed already but it still does not work.

  Hi brandong13,

  Here are the steps that you can follow.

  1 change the location of installation using Creative Cloud Desktop App, go to preference > creative cloud > Apps and change the installation location.

  2. delete the folder '%Temp%' and restart the process.

  NOTE: Application is downloaded to the default location, we can only customize the installation location using creative cloud app in this case.

• I bought an upgrade from lightroom 5 to 6 (not cc) and when I try to update to get the latest patch for my camera (fujifilm t10) I am installer of clouds taken on creative and lightroom 6 cc and inviting me to open. nothing happens when I click on for the

  I bought an upgrade from lightroom 5 to 6 (not cc) and when I try to update to get the latest patch for my camera (fujifilm t10) I am installer of clouds taken on creative and lightroom 6 cc and inviting me to open. nothing happens when I click the icon. I had already downloaded a demo for creative cloud but decided against the purchase of this

  Hi artprints.

  You can install the update from Lightroom 6 from this link: keeping up-to-date for Lightroom

• I have the one year subscription and I ran more money on my debit card. If adobe stopped the cloud creative until I put a new card debit that has money, but it still does not work? any ideas.

  I have the one year subscription and I ran more money on my debit card. If adobe stopped the cloud creative until I put a new card debit that has money, but it still does not work? any ideas.

  The CC has expired, please make a new purchase.

  Technically, you will need to disconnect & reconnect the CC desktop application.

  Concerning

  Stéphane

• The license we use for an old PC no longer valid for the new PC - uninstall of the old PC and still does not work on the new PC

  Hello

  The license we use for an old PC no longer valid for the new PC - uninstall of the old PC and still does not work on the new PC

  A disable the old installation before you uninstalled?  If this isn't the case, then it is always considered as enabled, which could mean that you have all your activations in use.  You can contact the Adobe Support via chat and ask them to reset your activations.

  Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat
  http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )

  If none of this helps can you identify which software it comes and what error messages you get when you try to run on the new machine?

• My MacBook is not connect to my Time Capsule to back up.  IMac my wife backup fine and our wifi works, but when I try to save, I get a message telling me to connect to the T. C. when it is available, which is never.  Help

  My MacBook Pro is not connect to my Time Capsule so it backs up.  IMac my wife backup fine and our wifi works, but when I try to save, I get a message telling me to connect to the T. C. when it is available, which is never.

  The problem started when I upgraded to Yosemite, sometimes back.  I am running 10.10.5.

  The MacBook Pro...

  Click the 'clock' Time machine at the top of the screen of the Mac

  Click Open Time Machine Preferences

  Click Add or remove from your drive

  Under the heading of backup disks, click on the drive it to highlight (probably named 'Data', unless you have changed the name of the drive)

  Click remove disk

  Close the windows

  Restart the MacBook Pro

  Click the 'clock' Time machine at the top of the screen of the Mac

  Click Open Time Machine Preferences

  Click select drive or Add or remove disks

  Choose the Time Capsule drive (probably named 'Data') by highlighting

  Click use the disk

  Close the windows

  Wait a while to see if a backup is performed

  If you want to manually run the backup, click on the Time Machine clock icon, and then click Backup now

  Report on your results. If the backup still does not work, we need the exact message that you see there.

• I bought Illustrator for a month, but when you try to run the application, it asks me to 'renew subscription '. I have tried reloading illustrator twice and reloaded CreativeCloud but it still does not work. What else can I try? I immediately need to HAVE

  I bought Illustrator for a month, but when you try to run the application, it asks me to 'renew subscription '. I have tried reloading illustrator twice and reloaded CreativeCloud but it still does not work. What else can I try? I need immediately GOT to work

  Log, activation, or connection errors. CS5.5 and later versions

  Mylenium

• I recently downloaded a program on my computer by mistake. When you try to uninstall, I get the message that I don't have authority to remove the program

  I recently downloaded a program on my computer by mistake. When you try to uninstall, I get the message that I don't have authority to remove the program and contact the system administrator. I am the administrator and logged as such.

  See if that helps.

  How to take possession of an item in Vista. Works also under Windows 7
  http://www.howtogeek.com/HOWTO/Windows-Vista/add-take-ownership-to-Explorer-right-click-menu-in-Vista/

  And possibly:

  Revo Uninstaller
  http://www.revouninstaller.com/revo_uninstaller_free_download.html