My CS6 won't install-says serial number is not valid.

I've owned this software for more than a year and he never gave me problems, but all of a sudden, Adobe seems to have me disconnected and wanted my serial number. I came in and he said he was not valid when I entered it correctly. I uninstalled the software and reset my Mac. I downloaded again the CS6 and entered my serial number to install and it always says that it was not valid. Help, please.

HaydenD0009 I'm sorry that you have been facing a difficult experience with our support team.  It is likely that we receive larger volumes with many schools from their fall session.

I checked your account and it seems that you have a valid serial number for the Master Collection CS6 under your account.  You can find details on how to locate the serial number under your account to find a serial number - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

If it is the serial number that you have been entered before then it is likely that you are facing a problem with file permission or licenses file corruption.  It is what gives you the invalid serial number message.  To resolve these difficulties, I recommend the following steps:

  1. Run all available Adobe installers located in the Applications/Utilities/Adobe Installers folder.
  2. Run the CS cleaner tool to ensure the complete elimination.  You can find details on how to use the tool cleaner from CS to CS for installation problems cleaning tool | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
  3. Reinstall your CS6 Master Collection software.

Tags: Adobe

Similar Questions

Maybe you are looking for