My CS6 won't install-says serial number is not valid.
I've owned this software for more than a year and he never gave me problems, but all of a sudden, Adobe seems to have me disconnected and wanted my serial number. I came in and he said he was not valid when I entered it correctly. I uninstalled the software and reset my Mac. I downloaded again the CS6 and entered my serial number to install and it always says that it was not valid. Help, please.
HaydenD0009 I'm sorry that you have been facing a difficult experience with our support team. It is likely that we receive larger volumes with many schools from their fall session.
I checked your account and it seems that you have a valid serial number for the Master Collection CS6 under your account. You can find details on how to locate the serial number under your account to find a serial number - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
If it is the serial number that you have been entered before then it is likely that you are facing a problem with file permission or licenses file corruption. It is what gives you the invalid serial number message. To resolve these difficulties, I recommend the following steps:
- Run all available Adobe installers located in the Applications/Utilities/Adobe Installers folder.
- Run the CS cleaner tool to ensure the complete elimination. You can find details on how to use the tool cleaner from CS to CS for installation problems cleaning tool | CCM, CS6, CS5.5, CS5, CS4, CS3 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
- Reinstall your CS6 Master Collection software.
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I don't have any idea what I'm doing with this. Here is my discussion with the Customer Service:
NGO: Hello! Welcome to the Adobe Customer Service.
NGO: Hi Mary.
NGO: I understand you get invalid serial number, I'm good?
Mary Vance: Hi
Mary Vance: Yes
NGO : Please provide me with the serial number, s Mary.
Mary Vance: I gave my serial number here
NGO : Thanks for the serial number.
NGO : Please let me 2-3 minutes to check your serial number.
Mary Vance: no problem
NGO : Thank you.
NGO : Thank you for being online.
NGO : I would like to inform you that the server for CS2 products have been closed by adobe since then you are not able to install the product.
NGO : However, I'll give you the link to download the CS2 apps. Please visit the following link.
Mary Vance: This will allow me to reinstall Photoshop?
NGO : Yes, s Mary.
Mary Vance: ok... What is that link?
NGO: Please click here to download.
Mary Vance: thank you... try now
NGO: You're welcome.
NGO: I will also give you the link for more information regarding the installation of CS2 products.
Mary Vance: the download has nothing about the installation
NGO : Please click for the information.
NGO : I'm sorry for the bad link.
NGO : Please click here to download.
NGO : The link 3 is for downloading Photoshop CS2.
NGO : Were you able to view the download link, Mary?
Mary Vance: this file in this download is supposed to help me?
Mary Vance: the first and the 3rd link were the same
Mary Vance: When you try to load from my software, I get the message saying that my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
NGO: Mary, Adobe has disabled the activation server for CS2, Acrobat 7 including applications and 3 the hearing, due to a technical problem.
NGO: So you will need to download the software from the link above.
NGO: I know in what OS you are trying to install the software?
Mary Vance: the link sent me to a CS2 aid package
Mary Vance: Windows 7
NGO : I'm sorry, you will not be able to install CS2 on Windows 7 because it does not support the CS2 version.
Mary Vance: I got on here for a few years... why all of a sudden it would not work? Illustrator is great.
NGO : Okay.
NGO : You can try to download the software.
Mary Vance: was the original link that you sent me guess for me to download Photoshop?
Mary Vance: , I tried and got the message that the serial number is not valid. Is it possible to work around this problem or do I throw it?
NGO : I know if you have uninstalled the product.
NGO : ?
Mary Vance: I uninstall Photoshop only. Then I tried to reinstall Photoshop only and received the message on the serial number.
NGO: I check and see that there seems to be a technical problem, I ask that you please send your query to the forums so that you will be able to get resolution of our expertise and I'll give you the link to visit the forums.
NGO: Please click here to visit the forums of.
Mary Vance: I guess I'll try this.
NGO: Yes, please.
NGO: Is there anything else I can help?
Mary Vance: I do not see where you helped me with that yet, so I guess not!
NGO : I'm sorry for the inconvenience.
NGO : Thanks to contact Adobe. We are available 7 days a week, 24 hours a day. Bye!
Any help would be appreciated.
What exactly did you download? This should be the right file: PhSp_CS2_English.exe
Disc 1 is the creative suite not the stand-alone photoshop
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