My customer is having a serious problem with the Contact form Widget

My Client is to have a serious problem with the Contact form Widget that I can't seem to figure out how to fix.

I created a website for a client and inserted a widget of Contact form on the "Contact us" page Whenever someone uses the form, e-mail receive my client shows my e-mail address as the sender. So when they "meet" the email, the response is sent to me and not the person who sent the original message. This creates a major problem in that I get flooded with answers e-mail while my client's potential customers go without a response.

When I look at ' Site Manager > email system > Workflow information > e-mail address on the site administration Console, it displays my e-mail information. This is what needs to be changed?  If this is the case, what needs to be placed in this field for the email address of my client receives presents information email senders in the field "from".  My client wants to be able to click on reply and the message sent to the right side. They would be very angry if should be cut and past shippers Correo electronico of the body text on all the contacts they receive.

Their feeling is that if I can't find a way to make the contact form works as it should, then there is no need for them.

Can someone help me understand this? I really don't want to disappoint my first client.

Congratulations for your first customer! =>

Looks like you can have your email in places where your customers email should be.

Here are the places you need to change your e-mail address.

First adjust the answering of your web form is your customer email. Screenshot: http://screencast.com/t/YWiZZ30E0jE and http://screencast.com/t/u4t69anTLR

Second set Emails to come your clients e-mail system. Site management > system email > set default "from" e-mail. Screenshot: http://screencast.com/t/EAr2sfXk

I always go through each email system and check the e-mail address after you set the default value. I found that it doesn't always change them for some reason any. Note: If you are on a lower to webCommerce plan your list can be shorter than what is shown.

Make sure that the email you the list of customers is also an email they want in public.

Also provide information on the TSA that thetrickster888 is good information.

I hope this helps.

Lynda

Tags: Business Catalyst

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