My Dell XPS 15 audio Jack does not work.

Hello, my new Dell XPS 15 audio Jack does not work. I just got this thing out of the box.

I have updated the drivers and stuff, which doesn't seem to be the issue.

I tried several headphones as well, the helmet is not the issue.

I've isolated to this: when I plug in the headset, nothing happens. If I ask about 15-20 lbs of pressure, forcing the connector of headphones into the socket as hard as possible, the cell begins to recognize and the helmet works. As soon as I let go of the connector, the laptop will behave as if the device was disconnected.

What should I do?

rsidhu89
What should I do?

Hello. Your options are to contact technical support to schedule a repair, or return it for a refund or Exchange if you are still in the short return period (twenty one days from the date on the invoice if you got from Dell).

Tags: Dell Laptop

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