My disappointing experiences with the iPhone 6

After 11 months of owning an iPhone of 128GB 6 + the screen started to flicker, a gray bar would flash at the top of the screen and the touch screen has been insensitive.  This was due at random intervals.  I restarted the phone and the problem persisted.  I backed up my data and reset the phone like new.   The problem persisted.  I had my first appointment at the Genius Bar. He went a lot; I was leaving in 15 minutes with a new phone (my first replacement).

I came home and restored my backup, and after a day, the problem came immediately.  Again, I have reset the phone again, and the problem persisted.  I did another (second) meeting with the Genius Bar (four days after the first).  My genius was excellent.  He had seen that problem before; He showed me that if he put a little pressure on the phone, the screen will become sensitive while he kept up the pressure. He took the phone and showed some of the other Geniuse the problem and how do I get the screen to become sensitive.  He assured so was completely related material and I was just out of luck and that it had nothing to do with my backup.  He asked me to contact Apple, since it is a problem he could see quite often with these phones.  In the end, I got another new phone (my second replacement).

Once I got home I restored my backup once more.  And yet once again, the problem came back.  At this point, I was getting angry.  I have two young children (under 3) to home and make those appointments around their program is difficult.  Back to the apple store! This time, it was a little harder to get a solution. Engineering had to obtain the approval of the Manager and then he could not find the replacement phones and all the experience took a lot more time then my two previous trips.  In the end, I got another new phone (my third replacement).

Yet once, I asked if this might be the result of my backup, and even once, I was told no.  I expressed that it becomes ridiculous and controlling common only I see is the backup. He suggested trying the phone for a few weeks without food and restaurant then. I never restored and just started over again.  The phone has been flawless until today, it lasted 38 days.

The problem came out of the blue.  I have not installed anything new, nothing extraordinary happens today.  The screen started to Flash, returned the gray bar, and the screen becomes unresponsive.  The first Genius Bar appointment I can do is in 2 days.

In short, in the space of 10 days, I've had four different iPhone + 6s fail in exactly the same way.  My family uses exclusively apple devices.  I had an iPhone 3s, 4S and now 6 +.  My wife had iPhone 3, 5 and 6.  We have all two Ipads and I an Apple Watch for Christmas.  We have had excellent experience with our devices.  I am more unhappy with the iPhone + 6s.  I have about a year left before I can go again, so I'm stuck with what is becoming a useless device.

I have seen others with the same issues, but no solution is permanent.  This issue should be fixed.  I'm afraid that my next replacement will last 90 days and then I will be paying $329 for a replacement which is likely to fail again.

What is your technical support question that we, your fellow users can answer?

Tags: iPhone

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