My DV7 series laptop for a year and a half old keeps freezing while charging.

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• I've had my laptop for a year, and it is currently running Windows 7 Professional. I recently had a problem that causes the black screen

  I've had my laptop for a year, and it is currently running Windows 7 Professional. I recently had a problem that causes the black screen randomly with the screen turned on (I mean everything is black and I can't see a thing, but can still see the light of the LCD screen). This often happens when I open/close a window, browsers web example, the records, or even during the boot. I want to know how to solve this problem and if the upgrade to Windows 10 works for her.

  Hi Haolin,

  Thanks for posting your query in Microsoft Community.

  I do not understand that the screen goes black randomly, and I'll be happy to answer your query. Let me ask you;

  • What is the brand and model of the computer?
  • Remember to no particular change in the computer before the show?
  • When was the last time it worked?

  Video card problems are the most common cause of this problem.

  Try the following troubleshooting procedures in the order. If the steps described in the first procedure does not resolve the problem, continue to the next procedure.

  Step 1: Reinstall your video driver

  1. Right click on the bar tasks and then click Start Task Manager.

  2. Click on the processes tab, click explorer.exe, and then click end process.

  3. Click file, and then click new task (run).

  4. In the text box open, type explorer.exe, and then click OK.

  5. Click on the Start button , go into the Device Manager in the start search box, and then, in the search results, click on the peripheral Manager.

  6. Double-click on display the cards, right click the display device, click Update driver software, and then follow the steps in the wizard that appears. You can also visit the website of the manufacturer of the computer support and install the latest available graphics cards for the same model of computer you have.

  Note: After the driver is re-installed, you may need to restart your computer to complete the installation. You may also need to adjust the resolution of the display to its previous value. For more information, see change your screen resolution.

  Step 2: Search for registry problems

  1. Right click on the bar tasks and then click Start Task Manager.

  2. Click on the processes tab, click explorer.exe, and then click end process.

  3. Click fileand then click new task (run)

     In the text box open, type explorer.exe, and then click OK.

  4. Click on the Start button , type regedit in the search box, and then, in the search results, click on regedit.exe.

  5. Navigate to the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

  6. Click to select the WinLogon key and then in the right pane, click on Shell. The value of shell in the data column must be explorer.exe. If the value of Shell is not explorer.exe, double-click Shell, and then, in the value data text box, type explorer.exe, and then click OK.

  7. Close the registry editor and restart your PC.

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: How to back up and restore the registry in Windows

  If this procedure resolves the issue, you are finished. If this is not the case, proceed to the next set of steps.

  Step 3: Start the computer in safe mode and run system restore

  1. Click on the Start button , click the arrow next to Shut Down, and then click restart.

  2. Do one of the following:

     • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, try again by waiting until the Windows logon prompt appears, and then stop and restart your computer.

     • If your computer has more than one operating system, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.

  3. In the Advanced Boot Options screen, use the arrow keys to select Safe Mode, and then press enter.

  4. Log your computer with a user account with administrator rights. When your computer is in safe mode, you will see marked Safe Mode in the corners of your screen.

  5. Click on the Start button , type "System Restore" in the search box, click System Restore, and then click Next. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  6. Choose a restore point when your PC worked as expected, click Next, and then click Finish.

  7. Restart your computer normally.

  Important: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed after this date are deleted.

  If these steps resolve the issue, you are finished. If not, try to repeat the steps and chooses an older restore point (if available). If that does not resolve the problem, contact your computer manufacturer or the technical support for further assistance.

• Have been using Windows Vista laptop for 4 years and it is all the time telling me that my product key is not valid and I can't turn it back on.

  Laptop in use 4 years now, is not a valid Windows VISTA product key not start browser button happens PAGE NOT AVAILABLE

  normally web access through verizon air card can't get here

  original title: valid product code (Vista)

  Hi James,

  1. What is the exact error message you get when you try to activate?

  2. do you get any error codes?

  3 remember to make any hardware or software changes to the computer before this problem?

  You can read the following article and check if it helps.

  Error message when you try to activate Windows Vista: "an error has occurred."

  For more information, you can also consult the following articles:

  Resolve activation problems

  A list of Microsoft Knowledge Base articles is available to help you troubleshoot the error codes and error messages may be displayed when you try to activate Windows Vista

• I just renewed for a year and now she tells me that I charged and additional $19.99 on September 8, 2014?

  Where can I go to discuss my account information?

  Hi rudemana55,

  You can contact our support chat to: assistance with orders, refunds, and exchanges to discuss the details of your account.

  Kind regards

  Rave

• had my computer for 4 years and now bed screen Windows Vista (TM) Build 6002 this copy of windows is not genuine?

  Screen reads Windows Vista (TM) Build 6002 this copy of windows is not genuine.

  I had this for 4 years and no computer has ever seen this. I'm on anyway by clicking on "Activate later."

  All the 'Help' forums I see suggest retype the product key. The sticker on my computer has a series of 20 characters of 5 letters and then 15 numbers without dashes or breaks.

  When I retype it, on the second character (letter) he stops because the field says "invalid character": he wants a number when my product has letters.

  In the system when I go to start. Computer. Properties of the system. He also says that I need to activate and has a product ID number with numbers and letters (5 numbers-3 letters-7 digit numbers 5) - but that doesn't work either. I don't know what product key to use because the two seem invalid now or my computer does not allow me to type the right pair...

  so far.

  All the advice give me links that do not work, such as:

   

  Microsoft Genuine Advantage Diagnostic tool

   

  link does NOT-work window starts then disappears

   

  http://go.Microsoft.com/fwlink/?LinkId=52012 this does NOT work either...

  Help!

  Because my computer is more than 3, I can not yet ask questions by phone. Each application number for my service code that crashes then upwards on me are not covered...

  Thanks for any help-i'm mystified as to how this could happen right now. I have not downloaded new programs recently...

  I'm afraid to try to uninstall because I don't want to lose my itunes or personal files...

  I guess I need to just unplug and get a flashlight, because I easily see not no sticker on my computer with that type of number... it seems crazy that the number is not available otherwise.

  If the worst comes to the worst and you have a vista OS preinstalled, Dell, HP or whatever, you do not say, contact the manufacturer of your machine and ask them to send you a set of vista recovery disc and reinstall the operating system to how you bought your machine

  normally, these recovery disks do not require an input key product on your part

  and they do it for a nominal cost of $

  ________________________________________________________

  also ask them if you have a recovery partition on your hard drive to get back to the way you bought

  you would normally press F8, F9, F10 or F11 or Alt + F10 or 0 to start to start the recovery process according to the manufacturer

  Ask them of the exact key sequence

  and the same thing applies to that too; No product key entry required by you

  ________________________________________________________

  but make sure you save all data 1.

  make backups on an external hard drive or DVD

  see if this information helps you

  How to make a backup of your data (all Vista versions)

  http://www.vista4beginners.com/how-to-backup-your-data

  How to restore your files

  http://www.vista4beginners.com/how-to-restore-files

• I worked on a large document for several years and all of a sudden I can't scroll to the bottom of the screen with my two fingers on the touchpad, well that I have no problem scrolling to the bottom of this page to search for similar issues.

  I worked on a large document for several years and all of a sudden I can't scroll to the bottom of the screen with my two fingers on the touchpad, well that I have no problem scrolling to the bottom of this page to search for similar issues. I can navigate only to go up and down with the arrow keys.

  What version of Pages is running on your MBP?

  What version of Mac OS X is running on your MBP?

  The MBP is not iOS running.

• Error code 800080005 cannot be updated now for almost a year and a half.

  Error code 80080005 help!

  A year and a half?  See...

  Help: I got hacked. Now what should I do?
       http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

  Backup of personal data (which none should be considered 100% reliable at this point) then do a format and clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

  HOW to do a clean install of Vista: section "If you want to reinstall Windows Vista by running a new installation...". "of http://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista#section_3

  HOW to do a clean install of Windows XP: see method 1 and http://michaelstevenstech.com/cleanxpinstall.html#steps in http://support.microsoft.com/kb/978307

  Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a network otherwise and before using a USB key that is not brand new, or has not been freshly formatted:

  4 steps to help protect your new computer before going online
       http://www.Microsoft.com/security/pypc.aspx

  NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application.

  Norton Removal Tool
       FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  McAfee Consumer product removal tool
       http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

  See also:

  Measures to help prevent spyware
  http://www.Microsoft.com/security/spyware/prevent.aspx

  Measures to help prevent computer worms
  http://www.Microsoft.com/security/worms/prevent.aspx

  Avoid fake security software!
  http://www.Microsoft.com/security/antivirus/rogue.aspx

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• my windows photo gallery will play is no longer my videos (they have been there for 2 years and always worked before, now when I try to play them just the photo gallery)

  my windows photo gallery will play is no longer my videos (they have been there for 2 years and always worked before, now when I try to play them just the photo gallery)

  Maybe some type of update caused a compatibility issue.
  Doing a system restore to an hour before the beginning of the question could
  be worth a try:

  Windows Vista - system restore: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions

  With the help of the Windows Vista system restore
  http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/

• Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and still have not been able t

  Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and not yet able to get past the basics make me very frustrated.

  I guess you meant the links when you open photoshop CC. I tested all four videos of the 23 min tutorial and they all played fine. If something between you and adobe does not work correctly.

  • Check that your firewall is blocking the net. Try to access youtube videos and see if they play very well
  • Go to the adobe tv site and try to play one of the videos here. Adobe TV
  • If youtube plays very well and adobe tv does not work, next is to check if you have flash installed. Some videos require flash, others are html 5. Sorry that I could not confirm what player has been used for this tutorial. I think that html 5 but not sure.
  • Next is to look at the properties of your browser and check multimedia settings are not disabled if it y in a. (this is totally dependent on the browser)

  If none of this helps, let us know.

• I bought the Photoshop product for a year and spent a month and my product does not work.

  I bought the Photoshop product for a year and spent a month and my product does not work. reason why its not not a money from my card? I wrote the details of two my maps. It is played automatically? I hope I could understand my problem to you. Thank you!

  During the work week...

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• I worked with a license for more than a year and a half. It should expire in October 2016 but my cc told me all of a sudden I do not have a license and my trial is over. How can I fix it

  I worked with a license for more than a year and a half. It should expire in October 2016 but my cc told me all of a sudden I do not have a license and my trial is over. How can I fix it

  Hello

  Your Forum ID associated email address shows no subscription associated with it. Make sure you use the right email address to connect to cc.

  You can also have a look at the following links for that matter.

  Stop Creative Cloud 2015 to return to the mode of trial

  The activation and deactivation of Adobe problems

  Adobe Creative products Cloud launch mode test on non-English operating systems

• Hello, so I bought the Photoshop app online for a year and I have to wait 24 hours before I can do the download? because when I click on download it brings me to the site of creative cloud... Thanks for your help!

  Hello, so I bought the Photoshop app online for a year and I have to wait 24 hours before I can do the download? because when I click on download it brings me to the site of creative cloud... Thanks for your help!

  Hello

  Please access the following link and download/install Adobe Creative Cloud App and sign in with your Adobe ID (email) under which you purchased Photoshop composition, go to the "' Apps'" tab at the top and start to install the products from there.

  Download Adobe Creative cloud apps | Free trial of Adobe Creative Cloud

  Thank you.

• I bought the products that goes for a year and I put the redemption code, but when I install programs, it says always that I only have a month's trial. That's happened?

  I bought the products that goes for a year and I put the redemption code, but when I install programs, it says always that I only have a month's trial. That's happened?

  Hello

  Please see redemption code help

  If you get the prompt in the first instance, please see the following help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• I bought the creative cloud for a year and I want to add Illustrator.  I am also a teacher and would like the discount.  How can I change the info?  I have an ID and pay the heel of the school.

  I bought the creative cloud for a year and I want to add Illustrator.  I am also a teacher and would like the discount.  How can I change the info?  I have an ID and pay the heel of the school.

  Hi Angie,.

  I see that you purchased a plan of photography under the same email that you use with the forums.

  Discount student/teacher if they are only available for full creative cloud subscription, not the plan of the photograph or any other single application.

  You can buy the complete creative cloud, as well as with discounted prices.

  Get in touch with our service customer for more information:-http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  Also look for the plans under:-Creative Cloud price and membership plans | Adobe Creative Cloud

• How to stop my contact for one year and get refund?, how stop my contact for one year and get refund?

  How stop my contact for one year and get refund?

  Hello

  You will need to contact support by calling/chat for cancellation and refund requests.

  Contact the customer service

  Kind regards

  Sheena