My dvd drive opens at the beginning and will not be closed.

My dvd drive opens at the beginning and will not be closed. How can I solve this problem?

Hi Showme66,

A. from when what happens?

B. what happens when you try to close the drive?

C. recent changes made on the computer?

D. the DVD drive opens automatically at startup?

This problem may occur if one of the following scenarios is true:

  • Drivers filter in the CD and the DVD storage stack are not migrated successfully to Windows Vista.
  • You have uninstalled the CD software that fails to withdraw properly in the registry.
  • You have installed software that adds filter drivers in the CD and the storage stack of DVDs that interfere with existing filters.

To resolve this issue automatically, click the fix this problem link. Then, click run now button from the Automated Troubleshooting Services page and follow the steps in this wizard.

http://support.Microsoft.com/kb/929461

Please post back the result.

Bindu S - Microsoft Support

[If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] Marking a post as answer, or relatively useful, you help others find the answer faster

Tags: Windows

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    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown - %ProgramFiles%\WinPcap\rpcapd.exe
    O23 - Service: remote procedure (RPC) call (RpcSs) - unknown -.
    O23 - Service: Manager of security accounts (SamSs) - unknown -.
    O23 - Service: secondary (seclogon) - Unknown - %windir%\system32\svchost.exe to logon
    O23 - Service: Service AE StarWind (StarWindServiceAE) - Rocket Division Software - C:\Program Alcohol Soft 120\StarWind\StarWindServiceAE.exe
    O23 - Service: Distributed Link Tracking Client (TrkWks) - unknown -.
    O23 - Service: installer of Modules of Windows (TrustedInstaller) - unknown -
    O23 - Service: Service Manager Viewpoint (Service Manager Viewpoint) - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
    O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2010\vsserv.exe
    O23 - Service: Service host (WdiServiceHost) - Unknown diagnosis.
    O23 - Service: Diagnostic system host (WdiSystemHost) - unknown -.
    O23 - Service: VNC Server Version 4 (WinVNC4) - RealVNC Ltd. - C:\Program Files\RealVNC\VNC4\WinVNC4.exe
    O23 - Service: Windows Media Player Network Sharing Service (WMPNetworkSvc) - Unknown - %ProgramFiles%\Windows Media Player\wmpnetwk.exe
    O23 - Service: XAudioService (XAudioService) - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
    O23 - Service: PnkBstrB (PnkBstrB) - unknown - C:\Windows\system32\PnkBstrB.exe
    O23 - Service: IS360service (IS360service) - IObit - C:\Program Files\IObit\IObit security 360\IS360srv.exe

    Hello

    You can access Microsoft.com, McAffee.com, Symatec.com? Thinking you have a conficker.

    Check with this site
    http://www.confickerworkinggroup.org/infection_test/cfeyechart.html

    Alert on the Win32/conficker virus
    http://support.Microsoft.com/kb/962007

    Protect yourself from Conficker
    http://www.Microsoft.com/security/worms/Conficker.aspx

    How to remove the worm Downadup Conficker (Uninstall Instructions)
    http://www.bleepingcomputer.com/virus-removal/remove-Downadup-Conficker

    How to manually remove the Conficker worm
    http://www.411-spyware.com/Conficker-worm-removal#how-to-remove

    BDTool to remove
    http://www.bdtools.NET/

    -----------------------------------------------

    Run the malware removal tool from Microsoft, add Prevx to detect any malware you have
    the system and execution UnHackMe - then do the rest for you.

    Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

    You should get this tool and its updates via Windows Update - if necessary, you can download it here.

    Download - SAVE - go where go out you there - top - right click RUN AS ADMIN
    (Then run MRT as shown above.)

    Malicious removal tool from Microsoft
    http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Malwarebytes - a scanner at the request - update on the updates tab and run whenever you think malware.
    http://www.Malwarebytes.org/

    Here are some free online scanners to help the

    http://www.eset.com/onlinescan/

    http://www.Kaspersky.com/virusscanner

    Other tests free online
    http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

    also install Prevx to be sure that it is all gone.

    Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
    a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
    http://www.prevx.com/

    Choice of PCmag editor - Prevx-
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    --------------------------------------------

    Also do to the General corruption of cleaning.

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates in Windows Vista cbs.log
    http://support.Microsoft.com/kb/928228

    Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

    How to run the check disk at startup in Vista
    http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

    -------------------------------------------------

    Run Malwarebytes when you can.

    IE - Tools - Internet Options - Advanced - tab click on restore, and then click Reset - apply / OK

    IE - Tools - Internet Options - Security - reset all Zones by default level - apply / OK

    Close IE

    IE - tools - manage Addons (for sure disable SSV2 if it is there, it is no longer necessary but Java always install
    "(and it causes problems - you never update Java to go back in and turn it off again)." Search for other possible problems.

    Windows Defender - tools - software explore - look for problems with programs that do not look right. Permit
    are usually OK and "unauthorized" are not always bad. If in doubt about a program to ask about it here.

    Could be that a BHO - BHOremover - free - standalone program, needs no installation, download and run - not all
    are bad, but some can cause your question. (Toolbars are BHO)
    http://securityxploded.com/bhoremover.php

    Startup programs
    http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

    Don't forget to do:

    Logon as administrator

    Start - type in the search box-> COMMAND - find on the list above - CLICK RIGHT - RUN AS ADMIN

    Enter each of these one at a time and press ENTER after each

    ipconfig/flushdns

    nbtstat-r

    nbtstat - RR

    netsh int Reinitialis

    netsh int ip reset

    netsh winsock reset

    Reset
    ------------------------------------------------------

    Here are a few rootkits if it were a question:

    SpyDLL Remover - free
    http://securityxploded.com/spydllremover.php

    Advanced Windows Service Manager
    http://securityxploded.com/winservicemanager.php

    Run the Rootkit Revealer - free
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb897445.aspx

    UnHackme - trial
    http://www.Greatis.com/UnHackMe/

    This shows how to use UnHackme and includes a link to version 2.5 – use it as a guideline and current
    available as version above is 5.5
    http://safecomputing.umn.edu/guides/scan_unhackme.html

    IceSword - free
    http://www.AntiRootkit.com/software/IceSword.htm
    Instructions and pictorial
    http://securityxploded.com/IceSword.php
    Tutorial for use of IceSword
    http://translate.Google.com/translate?hl=en&SL=zh-CN&u=http://soft.zol.com.CN/2004/0803/145163.shtml&prev=/search%3Fq%3Dicesword%26hl%3Den%26lr%3D

    I hope this helps.

    Rob - bicycle - Mark Twain said it is good.

  • network is detected for c7280, but print jobs are sitting in the queue and will not be printed

    The first time in the forum because C7280 is no longer supported. Lasted forever except that updates always seem to bumble. Last update caused printing to sit in the queue instead of actually printing.

    The network is detected thanks to a response I've read similar problem, someone else had. I disconnnected cord power, then pressed on # and 6 at the same time. Network connection is returned after this reset. Thank you for this!  But now this second question described in the first paragraph.  We believe that it is a software problem in the updates.  Any suggestions?  Thank you!

    Ok! Error of the operator on my part! Upon reflection, I realized that the rest of the House is on wifi, our main computer is NOT. Before our disassemble everything, we had the HP hired cable! So, everything is back to normal. Thank you very much for your kind attention. We have still benefited from the previusly information obtained when wifi was not recognized at all, so all is well in the household and everyone is happy now!

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