my dvd is battery and does not open after that I tried to install a program.

Hello

I started to install a program on my laptop.

The installation did not pass. And the cd is stack on the disc and does not open.

On my computer, it does not see the drive that reports to the Conference on disarmament.

shows that C; and f:

Hello Arturomaduro,

By "stack" I assume you mean that the CD/DVD is 'stuck' in the player and you cannot get the drive to open it? The most important thing right now is to get the DVD from the drive. You have two options.

1 / restart your PC and press the eject button on the CD/DVD drive to see if the drive open and release the CD/DVD. Normally, this should do the trick.

2 / if my first option does not release the disc caddy, you will need a large paperclip and bend straight. Take a look at the front of your DVD drive and you should see a small hole. This is usually placed near the eject button. Make sure that your PC is off and you have removed the plug from the socket. Now insert the straigtened paper clip into the hole and the 'push' the draw caddy should now begin to open (or open completely). If it opens only paritally, then gently pull the draw caddy until it opens completely and then remove the CD/DVD. After removing the CD/DVD push the caddy draw lots to close. Be sure to gently push to clear the draw caddy.

Maybe it's just a unique and the player will operate normally afterwards. If she keeps refusing to eject a CD/DVD, there may be something wrong with the CD/DVD unit itself.

This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

Tags: Windows

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