my dvd - rw cd playback, but does not read the dvd.

I have computer fz190 portable vaio, the interesting thing that, previously, my laptop read DVDs and now does not read, while my device to read the CD.

Hi MAHDI roozzi,.

1 when was the last time it was working fine?
2. what happens when you try to play a DVD?
3. you receive an error message?
4. you have any CD to third parties | DVD burning software installed on the computer?

First run the fix it tool available in the link below and check if it works.
Your CD or DVD drive cannot read or write media

If the previous step fails and then uninstall any third-party CD | DVD burning software installed on the computer and check.

I hope this helps!

Halima S - Microsoft technical support.
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Tags: Windows

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