My Email is asking for a password that has never been their. Tried to put original username and password, but nothing helps. Tried to restore to a date prior to this and I can not restore. Any ideas?

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  Thanks for posting your query in Microsoft Community.

  I understand that you receive the prompt to enter the password and does not not the password field. I'll be happy to answer your query. Let me ask you;

  • Are you referring to sing-in or password while accessing a particular program, page, window, setting?

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  Please refer to: , start your computer in safe mode

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  Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

  Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

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