My envy 100 D410 running with OS 10.7 produces only one screen black when scanning or copy? Help

My envy 100 D410 had worked fine for several months.  Recently, the printer works fine but the copier and scanner only produce black and streaked color screens.  I reloaded all drivers and updates, and nothing seems to help.  Any help would be greatly appreciated.

If the printer performs this when the copy of the front of the printer, the scanner is dead.  I'm sorry.

Here's how to contact HP technical support: www.hp.com/go/totalcare

Tags: HP Printers

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    You can try cleaning the rollers as described in the following link.  Click here.   Sometimes, a thorough cleaning of the rollers can help in this type of situation.

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    See the FAQ forum: https://forums.oracle.com/message/9362002

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    If I understand the scan does not work on the BONE of the Sierra.

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