"My external hard drive does not appear in Windows Explorer and cannot open 'Help and Support', an error message" Windows cannot open help and Support because a system service is not ongoing.

Original title:

Everything was fine until yesterday. Juice now, when I plugged the external HD into the USB port it does not appear in the 'my computer' window. It is recognized by the computer as it is present on the list of the "Disk Clean Up" and it also appears when I click on ' Safe Remove Hardware ' on the taskbar. But if she does not appear in the 'my computer' window I can't work with it or don't even know what it I have arquived in it.

Trying to find a solution, I realized that same 'information system' to 'System tools' is also not available. Pops up a window saying that "Windows cannot open help and Support because a system service is not ongoing enforcement. " To resolve this problem, start the service named help and Support '. OK, I tried to open 'Help and Support' ' Start Menu ' and the same window appeared again to "not have a system service that runs". I don't know what her soul precisely and I have not the slightest idea of what I need to do to correct this 'disappearance' of Service 'system '. There is nothing without the appearance of HD in the window of thw work? Everything else works fine and the calculation is virus-free. What should I do?

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Hello

You did changes to the computer, before the show?

Solution A:

For the problem with the external drive not appearing is not in Windows Explorer, see the following methods.

Method 1:

Check out the following link.

A computer that is running Windows XP cannot detect a USB, an Apple iPod flash drive or an external hard disk drive

http://support.Microsoft.com/kb/925196

Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

322756 how to back up and restore the registry in Windows

Method 2:

Connect the external hard drive on another USB port and check.

Solution B:

For the problem with the help and Support, check if the service is enabled.

a. click Start, click run. In the Open box, type services.msc and press ENTER.

b. right-click on the service called Help and Support , and then select Properties.

c. under the general tab, set the type Startup to Automatic and click Start.

d. close the services window and check for the issue.

Tags: Windows

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