my family problems

I'm trying to download a game and it says that I can not and I need my family thing. So I go and look at him and he says that I need a pc. I do cos I only got a windows phone, so I can't do it. Help

Hi Kerry,

Welcome to the Microsoft community.

In order to understand the question in a better way please answer the below questions:

  1. Which game are you trying to download?
  2. Where you download the game? If its Web site, give the link.
  3. What is the exact error you get when you download the game?

From the description, it seems than to download this game, you must have the security account of the family on the PC. It may be possible that the game is compatible on PC and into the phone.

However, you can try to set up parental controls on your phone and then try to download. If he will still show that you need to have the PC to download this particular game, then it's perhaps because of the compatibility issue.

See the below link to set up my family for Windows Phone and set up parental controls on your phone:

http://www.windowsphone.com/en-us/how-to/wp8/apps/set-up-my-family-for-Windows-phone

See also the my family FAQ:

http://www.windowsphone.com/en-us/how-to/wp8/apps/my-family-FAQ

Let us know if you encounter problems under windows in the future. We will be happy to help you.

Tags: Windows

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